Robert Brogden Buick GMC

To many negatives to list but, after several “in person requests to cancel my warranties” on the two trucks that I regretfully bought from them. They have yet, after 6 months to cancel them. They promise t requests to cancel my warranties” on the two trucks that I regretfully bought from them. They have yet, after 6 months to cancel them. They promise to call and don’t! This dealership is a disgrace to the GMC name! More

Professional,courteous timely efficient pleasant got done earlier than thought I would refer friends and family. earlier than thought I would refer friends and family. More

Was charged for oil change & tire rotation; after I got home realized they had NOT rotated tires. Took it back the next day to have the job done! No type of compensation (discount on this bill or complimen home realized they had NOT rotated tires. Took it back the next day to have the job done! No type of compensation (discount on this bill or complimentary oil change). Poor customer service! More

Jim C was awesome to work with! Phillip was also awesome! Thanks guys keep up the great work! Phillip was also awesome! Thanks guys keep up the great work! More

This most the most comfortable car buying experience that I have ever had. Our salesman and the finance department were very knowledgeable, friendly and courteous. I have ever had. Our salesman and the finance department were very knowledgeable, friendly and courteous. More

Very easy to work with. They were friendly but not overbearing They tried to hekp in many different ways to make things as easy as possible. They were friendly but not overbearing They tried to hekp in many different ways to make things as easy as possible. More

Zella and Phil were awesome to deal with and made sure we ended up with the vehicle that fit us best! ended up with the vehicle that fit us best! More

I took my GMC Terrain to Robert Brogden GMC as it had an engine issue that should have been covered by a GM recall. I called ahead and the service manager told me the car would be covered. Day two after t engine issue that should have been covered by a GM recall. I called ahead and the service manager told me the car would be covered. Day two after towing it there, a service guy called and said I needed a new engine for $9000. I told him what the service manager had told me about the recall. When I asked what testing had been done to determine the engine was bad, he had no answer other than the technician told him so. He told me he'd find out and check why it wasn't warrantied as the manager had told me. NO call back for a week. I left 3 messages that week, no call. Finally called to tell me it was not covered. I asked who to escalate this to as I'd been told it was, he said he'd do it for me. Never called me back. Finally chased down the original service manager again after another week and a half of left messages. Told me the other service guy was no longer there. He said he'd look into it again. Waited another two weeks, leaving messages, was never called back. After another two weeks, the overall service manager called me to ask why my car was in their lot. The previous service guy was no longer with them. Unbelieving, I explained the entire story, for the third time. Said he'd check it out. Two weeks later, after leaving messages three times, answered the phone to tell me I was out of luck. The district said they would not warranty it either. So, two months plus later, they completely blew me off. Their suggestion.... call the GMC customer complaint line. What a crock. I feel I was lied to repeatedly by the first two service guys so I would get the car in there and then pay the $9000 to fix it. Complete disregard for customer service and continual lying and avoiding my calls. I've also never had a dealership "lose" my case before. I will never go back to this dealer nor will I ever recommend them to buy a car. If their service department is this screwed up, how about the rest of the dealership!!!! More

Everyone I worked with were very nice and worked with me on price, financing and efficiency. It was an excellent experience. on price, financing and efficiency. It was an excellent experience. More

They got me signed in and my car in the shop very quickly. A very short time later they said that they fixed a loose tube and that it was ready to go. I was very impressed quickly. A very short time later they said that they fixed a loose tube and that it was ready to go. I was very impressed More