Roadshow BMW

Integrity Non Existent I want to let everyone know to be careful when taking your car to Roadshow BMW on Germantown Pkwy. I have had previous bad experiences but this takes I want to let everyone know to be careful when taking your car to Roadshow BMW on Germantown Pkwy. I have had previous bad experiences but this takes the cake. Anyone who knows me-knows how meticulous I am with my car. So, my engine light came on and I took it to the dealership on Friday, January 26. I had to leave it over the weekend because after scanning my key they couldn’t detect a problem therefore they had to put it on the computer. I received a loaner vehicle. I received a call from Dan Ostenski on Monday, January 30 and he went over the things that were wrong with the car-specifically the fuel tank vent valve but that it was still under warranty and that I could pick up my car on Tuesday January 31. I arrived at the dealership and Dan was busy so I sat down at his workstation. I knew something was up because normally my car is parked out front ready for me. This time they said they would “bring it to the front”. I reviewed my paperwork and got ready to leave. As I sat in my car adjusting my seat, I noticed a HUGE crack in my windshield on the driver’s side in plain view and I exclaimed OMG. I went back in only for them to insult my intelligence and character as an educated black woman. They had the audacity to think I brought it in that way-NOT. Dan went to his computer and started fumbling around and printed off some papers and said “yes Candi my dear” it was on the report that he never offered to show to me. He then said I’ll be right back and stayed gone at least 5 minutes and he came back with Nick McGavic(the shop foreman). Nick said let’s walk outside and take a look. I spoke with Nick and he said let me go speak with the technician to see if your car was put on the road. Now mind you why would you need to check with your technician to see if it was put on the road if the windshield was cracked when I brought my vehicle in. Nick walked off and when he came back he said that he spoke with the technician and it wasn’t put on the road and that they were not going to fix it(but never showed me the technician’s report nor did I ever see the technician). He also had the nerve to say “don’t you have collision coverage”? I then asked why was this not on my final invoice and never discussed and he replied that when it went to parts it’s another area so it didn’t get to Dan. Again, let me remind you on my final invoice there is no mention of a broken windshield. He even told me they prepared an estimate-which I never saw. I’m thinking to myself now during Dan’s disappearance he had plenty of time to add anything he wanted-you can alter anything with the click of a button on the computer. You and I know that the dealership is in the business of making money and there is no way if my car was brought in with a broken windshield you wouldn’t mention it. SO drivers BEWARE! If you take your car for an oil change and they bust your windshield or drop your engine it’s on you! Also, always take pictures before you leave your car at Roadshow BMW because the INTEGRITY of this company is non existent. If I was a white collar businessman wearing a Rolex they would be bending over backwards. I just want this business to stand by what they did and FIX my windshield. I will be contacting the Better Business Bureau and if you have any good attorneys that can help this scorned woman please let me know. More

Great buying experience! We stopped at Roadshow BMW just to look around at BMW's but did not plan to buy. Mr. Galina showed us some cars and was so knowledgeable and so easy We stopped at Roadshow BMW just to look around at BMW's but did not plan to buy. Mr. Galina showed us some cars and was so knowledgeable and so easy to work with we ended up buying right then. I cannot say enough good things about Mr. Galina. I would highly recommend both he and Roadshow if you are in the market for a new or used car. More

Good Experience Purchased our first used Certified BMW from Roger Tyler. Researched the inventory online and found the vehicle that we wanted to purchase. Arrived f Purchased our first used Certified BMW from Roger Tyler. Researched the inventory online and found the vehicle that we wanted to purchase. Arrived for our appointment and Roger was very accommodating and retrieved the vehicle we were interested in buying. There was no pressure to upsale or any bait and switch tactics which was refreshing especially when we sat down with Doug from finance to finish out the process. We were a little disappointed in what they offered as trade in value for our car so we didn't trade but we still drove away in the vehicle we wanted to purchase. Good experience from beginning to end. More

Great experience Just picked up my third BMW and each car has been wonderful. Tom Adair, my salesman, explains everything and you do not have any last minute surprises Just picked up my third BMW and each car has been wonderful. Tom Adair, my salesman, explains everything and you do not have any last minute surprises. More

Awesomeness experience Roadshow BMW was an absolute dream! 💯 customer service & my Salesman was an absolutely amazing person! My very first purchase of my dream car Roadshow BMW was an absolute dream! 💯 customer service & my Salesman was an absolutely amazing person! My very first purchase of my dream car was an absolute dream come true for sure! Thank you Mohammad Galani & Thank you Chip Elliott in Finance for Making my dream come true!!!! More

Purchased a 335i Michael Reynolds has always been there for me. My fourth hBMW. I would recommend him and the dealor to anyone who wishes to purchase a luxury car. Michael Reynolds has always been there for me. My fourth hBMW. I would recommend him and the dealor to anyone who wishes to purchase a luxury car. More

Purchase Of X5 Doug Shinholt was our salesman at Roadshow BMW and the experience was great. Low pressure experience that highlighted the quality of the car and sold Doug Shinholt was our salesman at Roadshow BMW and the experience was great. Low pressure experience that highlighted the quality of the car and sold me on the follow up service I can expect from BMW and this dealer! The car is great and my wife is Cloud Nine! More

Great sales process with max discounts used by salesman. Professional and easy method of buying a car through a buying service. Additional incentives by BMW made the total discount even better. Stan Blount w Professional and easy method of buying a car through a buying service. Additional incentives by BMW made the total discount even better. Stan Blount was very knowledgeable about vehicles and differences between each. Have dealt with him numerous times and we trust his ethics and sales integrity. More

Purchase of a 2018 X5 Michael Reynolds is a pleasure to do business with. I have Leased/Purchased 5 BMW's from him. The purchase rolled smoothly along and everyone at Roads Michael Reynolds is a pleasure to do business with. I have Leased/Purchased 5 BMW's from him. The purchase rolled smoothly along and everyone at Roadshow BMW is so kind. I would recommend Michael Reynolds for any and all future BMW purchases. More

New Car Purchase Experience Just bought a new X5. The whole experience could not have gone any smoother. Michael Reynolds made everything seem easy and comfortable. It was a r Just bought a new X5. The whole experience could not have gone any smoother. Michael Reynolds made everything seem easy and comfortable. It was a relaxed and friendly environment throughout the total process. I was very satisfied with the whole experience from start to finish. More