Roadshow BMW

Put simply, if I could give them a score of "0", I would have: terrible service, arrogant salespeople, and overpriced vehicles. The reason they are still in business is that they are, literally, the only B have: terrible service, arrogant salespeople, and overpriced vehicles. The reason they are still in business is that they are, literally, the only BMW game in town; the next closest authorized BMW dealership in TN is in Nashville 3-hours away. Trust me though, it's worth the 3-hour drive! I saved 8k and he Nashville sales staff didn't make me feel like they were doing me a favor by allowing me to purchase the car. Plus, I got three hours drive time back to Memphis to test-drive my new car. More

I cant understand how these guys are still in business.. they are terrible to deal with in the sales dept. i live about 2 1/2 hrs from the dealership and called ahead to be sure they had the car and gave th they are terrible to deal with in the sales dept. i live about 2 1/2 hrs from the dealership and called ahead to be sure they had the car and gave them a credit app to be sure financing would be avalible and the rate satisfactory to where i needed my payment to be. i was told everything would be fine and come on and pick up the car. when i get there the sales staff were very stuck up and unhelpful. when i went to do the paperwork on the car the payment was $200 more a month then what i was quoted over the phone!! they said it was because my car had a tear in the leather on the side of the seat (it was about 2 inches long and i had never seen it before they pointed it out to me). when i told them that i was not going to pay that payment they said that is the price of the car and they do not discount. i left there and went to gossett and got a much nicer car for about $10,000 less. Stay away from these guys More

Very expensive, and would never deal with their sales department (very arrogant, overpriced, and down right unfriendly). They woulden't even talk to me about an X5 when I pulled up in one. Their ser department (very arrogant, overpriced, and down right unfriendly). They woulden't even talk to me about an X5 when I pulled up in one. Their service department is the best in the south (I have been to them all). Very, very nice and helpful. They even helped me over the phone when someone else botched an oil change. I can’t say enough good things about the service department and enough bad about the sales department. So, buy it somewhere else, but take it here for service. More

I've been dedicated to purchasing a used 3 series convertible for some time and have been to the dealership 3 times now. Each time, I leave completely frustrated at the arrogant, superior attitude th convertible for some time and have been to the dealership 3 times now. Each time, I leave completely frustrated at the arrogant, superior attitude the sales people seem to enjoy showing the potential customer. They won't give you a straight answer to a question, the insulting way they treat you if you question the price or ask if there are any incentives or possible breaks on the price. One vehicle was sticker even though the manager had driven it. When asked what it would sell for, I was very bluntly reminded that the sticker was still on the vehicle. Questioning why it would still sell at sticker with several hundred miles on it, i was reminded again that the price was on the vehicle. No, I won't help pay their salaries by buying a vehicle here. More

I went to Roadshow to purchase a used 3 series. Everyone was cordial, but they refused to acknowledge that their price was way over any Blue Book value that they could show me. I have excellent credit and was cordial, but they refused to acknowledge that their price was way over any Blue Book value that they could show me. I have excellent credit and was turned down by their credit department. I've never made a late payment in my life! All in all, I think the only reason the salesperson paid any attention to me was because a beautiful woman was with me. He kept looking at her boobs instead of me. Anyway, I went down the road and bought a car better than the one at Roadshow for about 7K less. They didn't have any trouble financing me and let me drive the car home that day. I've since used the service deparment at Roadshow and found them to be superb. The have been more than willing to service my warranty problems and provide a BMW loaner even though I didn't buy from them. I think they are an excellent dealership with one bad apple that will spoil their reputation if they are not careful. More