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Rivertown Buick-GMC

Columbus, GA

4.6
291 Reviews

1661 Whittlesey Rd

Columbus, GA

31904

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Showing 291 reviews

August 20, 2024

Great service and excellent salesperson. Tim was awesome. Will recommend all my friends to come here More

by kboldink
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Newsome, Digital AirStrike
Aug 22, 2024 -

Rivertown Buick-GMC responded

Thank you for the wonderful review! We’re thrilled to hear that you had a great experience with our team and that Tim provided excellent service. Your recommendation means a lot to us at Rivertown Buick GMC. We look forward to welcoming your friends in the future! Sincerely, The Rivertown Buick GMC Team

August 19, 2024

All around good reliable people great service and fast I will recommend anyone to go there and was so nice to me More

by glenn.turner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stewart fry Burger
Aug 21, 2024 -

Rivertown Buick-GMC responded

Thank you so much for your kind words, Glenn! We appreciate your recommendation and are thrilled to hear that you had a great experience with the team at Rivertown Buick GMC. Your support means a lot to us, and we look forward to serving you again in the future! Sincerely, The Rivertown Buick GMC Team

August 19, 2024

Effective, efficient, honest & thorough. Reasonable with my time & quick with helping to identify the issues. More

by Kiara G.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stewart. , Digital AirStrike
Aug 21, 2024 -

Rivertown Buick-GMC responded

Thank you, Kiara! We truly appreciate your fantastic feedback about your experience at Rivertown Buick GMC. We're glad to hear that our team was effective, efficient, and thorough in addressing your needs. Your satisfaction is our priority, and we look forward to assisting you again in the future! Sincerely, The Rivertown Buick GMC Team

August 18, 2024

Flawless! From the time I pulled up to the text showing the inspection and then finishing with great customer service from Gary. My first GMC purchase and I ca More

by Andy S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I believe Gary, Digital AirStrike
Aug 21, 2024 -

Rivertown Buick-GMC responded

Thank you for your fantastic review, Andy! We're thrilled to hear about your flawless experience with Rivertown Buick GMC and that Gary provided you with excellent customer service. We appreciate your trust in us for your first GMC purchase and look forward to serving you for many years to come. Don’t hesitate to reach out if you need anything in the future! Sincerely, The Rivertown Buick GMC Team

August 14, 2024

mike was awesome, they also did a full service on my truck in less time than it took to just do the oil last time. Mike kept me up to date in between my doctors and was ready to send someone to get me i More

by whatslove07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike, Digital AirStrike
Aug 14, 2024 -

Rivertown Buick-GMC responded

Thank you so much for your kind words! We're thrilled to hear that Mike provided you with such excellent service and that your truck was serviced promptly at Rivertown Buick GMC. We always strive to keep our customers informed and satisfied. We appreciate your support and look forward to seeing you again soon! Sincerely, The Rivertown Buick GMC Team

August 13, 2024

The service department is absolutely unprofessional and customer service doesn't exist there. They are bad at communicating with each other and the customer. More

by XH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven, Mike
Aug 16, 2024 -

Rivertown Buick-GMC responded

XH, Thank you for your feedback about the lack of communication, this should not have happened, and I apologize for any inconvenience you faced. Your concerns will be shared with our team so that similar situations can be addressed and prevented on future visits. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit. Robert Geary General Manager rgeary@RivertownAutomall.com

August 13, 2024

Service dept is top notch unless you happen to deal with Stewart. He is condescending to women and does nothing to help a repeat customer even when the dealership makes a mistake. Thanks to Jamie and Mr. Mc More

by Mzzgrinch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie 10, Mr. McClendon 10, Stewart complete zero
Aug 16, 2024 -

Rivertown Buick-GMC responded

Hi, we really appreciate your feedback! Thank you for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

August 13, 2024

Slowest dealership I have ever been to. Took 2 hours to get an oil change and tire rotation even though I had a 730am appointment. Most other good dealerships will have a quick service fo More

by noom14921992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Aug 16, 2024 -

Rivertown Buick-GMC responded

noom14921992, Thank you for your feedback about your recent service appointment, this should not have happened, and I apologize for any inconvenience you faced concerning the extended wait time for your oil change and tire rotation. Your concerns will be shared with our team so that similar experiences can be addressed and prevented. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit. Robert Geary General Manager rgeary@RivertownAutomall.com

August 13, 2024

Always have been nice and helpful. Keep you in the loop for taking so long to get truck fixed. More

by acgoodson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. McCart, Digital AirStrike
Aug 14, 2024 -

Rivertown Buick-GMC responded

Thank you for your positive feedback! We appreciate your kind words and are glad to hear that you found our team at Rivertown Buick GMC nice and helpful. Keeping you informed during the repair process is important to us. We look forward to assisting you again in the future! Sincerely, The Rivertown Buick GMC Team

August 07, 2024

Rivertown Buick GMC service department has always been very professional, up-front and honest. Very friendly staff that truly wants to help their customers. More

by BCP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stewart
Aug 07, 2024 -

Rivertown Buick-GMC responded

Thank you for your wonderful feedback! We're thrilled to hear that you've experienced professionalism and honesty from our service department at Rivertown Buick GMC. Our team genuinely enjoys helping our customers, and your kind words mean a lot to us. We look forward to assisting you again in the future! Sincerely, The Rivertown Buick GMC Team

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