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Rivertown Buick-GMC

Columbus, GA

Overview
Reviews
Vehicles
4.6
357 Reviews
Call Dealership (706) 327-1224

1661 Whittlesey Rd

Columbus, GA

31904

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Showing 357 reviews

March 03, 2025

Have never had a bad experience with them . I called last minute wanting to have car service and Jamie was as always extremely helpful. Customer Service great. More

by ncheatham05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Jamie Stitcher
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Mar 03, 2025 -

Rivertown Buick-GMC responded

Thank you for your kind words! We're thrilled to hear that you've consistently had a positive experience with Rivertown GMC and that Jamie was able to assist you on such short notice. Our team takes pride in providing excellent customer service, and it's great to know that it shows. We look forward to seeing you again for your next service! Sincerely, The Rivertown Buick GMC Team

March 01, 2025

I always get excellent customer service at Rivertown Buick GMC. My favorite service advisor is Michael Clark he always keeps me informed about the status of my vehicles when I have them in for service.. More

by williamsonbarbara887
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Clark
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Mar 01, 2025 -

Rivertown Buick-GMC responded

Thank you for your wonderful review! We truly appreciate your kind words about the excellent customer service you receive at Rivertown GMC, and it's great to hear that Michael has made such a positive impact on your experience. Our team is dedicated to providing knowledgeable and professional service, and we’re glad to know you feel well-informed about your vehicles. We look forward to seeing you again for your service needs! Sincerely, The Rivertown Buick GMC Team

February 28, 2025

Ms Valerie was very patient with us and was able to get us in the perfect vehicle. More

by Shaycoleman1415
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Valerie
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Mar 01, 2025 -

Rivertown Buick-GMC responded

Thank you, Valerie, for your wonderful review! We're thrilled to hear that Ms. Valerie was able to assist you in finding the perfect vehicle at Rivertown GMC. We appreciate your kind words and look forward to welcoming you back for any future needs! Sincerely, The Rivertown Buick GMC Team

February 28, 2025

Rivertown GMC service was just as expected today. They were upfront with the cost, service necessary and performed the maintenance in a timely manner. More

by KO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
Report | Print
Feb 28, 2025 -

Rivertown Buick-GMC responded

Thank you for your feedback! We're glad to hear that your experience at Rivertown GMC met your expectations. Being transparent about costs and providing timely service is important to us. We appreciate your trust in us and look forward to assisting you again in the future! Sincerely, The Rivertown Buick GMC Team

February 27, 2025

All I can say. Buick made it right. The General Manager is great! And Lisa, the service manager. Lisa, you rock! Great customer service More

by droppingseeds2468
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa. Service manager
Report | Print
Feb 27, 2025 -

Rivertown Buick-GMC responded

Thank you for your wonderful review! We're thrilled to hear that Buick made it right and that you had such a positive experience with our General Manager and Lisa, our service manager. At Rivertown GMC, we pride ourselves on providing great customer service, and it's fantastic to know that it made a difference for you. We hope to see you again soon! Sincerely, The Rivertown Buick GMC Team

February 27, 2025

The airbag light is still and no updated oil mileage sticker wouldn’t recommend to anyone. More

by pj71417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Digital AirStrike
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Mar 06, 2025 -

Rivertown Buick-GMC responded

I appreciate your feedback and understand any frustration this may have caused. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. I look forward to speaking with you. Robert Geary General Manager Rivertown GMC rgeary@group1auto.com 706.780.4306

February 25, 2025

Greg McCartt represents the finest Service tech at Rivertown GMC has to offer. He has been our service advisor for over 10 years. We have never had one complaint .He has replaced many parts, including More

by ktrock61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Report | Print
Feb 26, 2025 -

Rivertown Buick-GMC responded

Thank you for your wonderful review! We're thrilled to hear about your positive experiences with Greg at Rivertown GMC. His dedication and expertise truly set a high standard for our service team. We appreciate your trust in us over the years and look forward to continuing to provide you with excellent service in the future! Sincerely, The Rivertown Buick GMC Team

Feb 28, 2025 -

Rivertown Buick-GMC responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Rivertown GMC! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 23, 2025

Too expensive. Appointments don’t mean anything. Shuttle had discontinued. Going down hill in my opinion. More

by greenehorse1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jamie
Report | Print
Feb 28, 2025 -

Rivertown Buick-GMC responded

I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced due to the cost of your service visit. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Robert Geary General Manager Rivertown GMC (706) 780-4306 rgeary@Group1Auto.com

February 19, 2025

Great people in service especially Michael and Jamie. Need to be able to drop in if necessary not schedule appt. Also courtesy shuttle needs to come back not necessarily Lyft. More

by Regina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Report | Print
Feb 19, 2025 -

Rivertown Buick-GMC responded

Thank you, Regina, for sharing your experience with us! We appreciate your kind words about our service team, especially Michael and Jamie. Your feedback regarding the drop-in service and the courtesy shuttle is important, and we will certainly take it into consideration to enhance our customer experience at Rivertown Buick GMC. If there's anything else you'd like to discuss, please feel free to reach out. We look forward to serving you again! Sincerely, The Rivertown Buick GMC Team

February 18, 2025

It took a few weeks to finally settle on a used car that fit my needs and my budget. Darius helped me from day one and continued to work on finding a car for me even after I gave up on them. Darius was the More

by amandab707
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darius
Report | Print
Feb 19, 2025 -

Rivertown Buick-GMC responded

Thank you so much for your wonderful review! We truly appreciate your kind words about Darius and are thrilled to hear that he provided you with such excellent service during your car shopping journey. At Rivertown Buick GMC, we strive to make the car buying process as smooth as possible, and it's great to know that Darius exceeded your expectations. We look forward to assisting you again in the future! Sincerely, The Rivertown Buick GMC Team

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