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Rivertown Buick-GMC

Columbus, GA

Overview
Reviews
Vehicles
4.6
358 Reviews
Call Dealership (706) 327-1224

1661 Whittlesey Rd

Columbus, GA

31904

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Showing 358 reviews

December 27, 2023

They are very slow! !! Be prepared to wait a long time even with an appointment More

by Alcmoore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Digital AirStrike
Report | Print
Dec 27, 2023 -

Rivertown Buick-GMC responded

Thank you for your feedback about the long wait time to have your vehicle serviced with us because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Robert Geary, General Manager rgeary@RivertownAutomall.com

December 27, 2023

It was the day after Christmas with minimal staff. I was there for routine oil change and tire rotation. Thank you for getting me out in about 2 hours even with your constant, busy day. More

by Lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Report | Print
Dec 28, 2023 -

Rivertown Buick-GMC responded

We cannot thank you enough for this glowing review of our service center, Lisa! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, The Rivertown Buick GMC Team

Dec 29, 2023 -

Rivertown Buick-GMC responded

We are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 23, 2023

Prompt, Professional and Courteous service dept. Oil change and done right. Good to know there will be no issues driving away. Highly recommend this service department. More

by mmooremail
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Stewart
Report | Print
Dec 26, 2023 -

Rivertown Buick-GMC responded

Thank you for your kind words. We feel our service department is what makes Rivertown Buick GMC special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, The Rivertown Buick GMC Team

December 19, 2023

Greg McCart is extraordinary! He is beyond knowledgeable of any service need, prompt and very helpful. Always kind! More

by MIchelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
G. McCart, Digital AirStrike
Report | Print
Dec 19, 2023 -

Rivertown Buick-GMC responded

Hello MIchelle, and thank you for your kind words! Greg is a great asset and we are glad to hear he provided an excellent experience for you. We thank you again and we look forward to servicing you again in the future! Sincerely, The Rivertown Buick GMC Team

Dec 20, 2023 -

Rivertown Buick-GMC responded

It's fantastic to hear that you had a great experience and that Greg provided extraordinary assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 13, 2023

Everyone was helpful and pleasant with no pressure to buy. Service was amazing in every possible way. I didn’t plan on stopping here but glad I did. More

by ad.elder
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mondreko Francis
Report | Print
Dec 13, 2023 -

Rivertown Buick-GMC responded

Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Sincerely, The Rivertown Buick GMC Team

December 13, 2023

Great service. It’s always fast and efficient, the technicians are knowledgeable and very communicative. More

by bam121598
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Clarke
Report | Print
Dec 13, 2023 -

Rivertown Buick-GMC responded

Thank you so much for your excellent input, Bam! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Please let us know if there is anything else that we can assist you with! Sincerely, The Rivertown Buick GMC Team

December 13, 2023

After making my service appointment online, the service writer met me right on time. I had planned to leave my car. I like the text communication with the service staff. Very convenient. More

by silverbjay
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Dec 14, 2023 -

Rivertown Buick-GMC responded

Hello! It is great to hear about your recent service experience. We will certainly pass on your feedback to our team as they will be happy to hear it! We look forward to working with you again in the future! Sincerely, The Rivertown Buick GMC Team

Dec 15, 2023 -

Rivertown Buick-GMC responded

That sounds like a seamless experience! Online scheduling and streamlined communication make the service process more convenient. It's great to hear we met your expectations and made the process smooth for you.

December 13, 2023

I have been here before for service and like them every time. Honest people. I recommend them. More

by Myers.brandon7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
Report | Print
Dec 14, 2023 -

Rivertown Buick-GMC responded

We really appreciate the kind recommendation, Myers. We would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, we will see you back again as well! Sincerely, The Rivertown Buick GMC Team

Dec 15, 2023 -

Rivertown Buick-GMC responded

We are thrilled to hear that you had an honest experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 09, 2023

Everyone was very nice and informative, I had to choose between gmc and ram..obviously picked gmc..I hope it is a good truck!! Thx cliff More

by Cliff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos was awesome!!
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Dec 11, 2023 -

Rivertown Buick-GMC responded

We appreciate you for letting others know about your experience, Cliff! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Rivertown Buick GMC Team

December 06, 2023

River town GMC has a great service staff, fast and friendly service every time we visit. More

by Patrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Report | Print
Dec 07, 2023 -

Rivertown Buick-GMC responded

Thank you for your kind words about our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

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