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Rivertown Buick-GMC

Columbus, GA

4.6
283 Reviews

1661 Whittlesey Rd

Columbus, GA

31904

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Showing 283 reviews

August 10, 2023

A little guidance arriving at 7:30am is needed to correctly get checked in. Staff is pleasant to interact with. Quality work is received. More

by ronaldlambertus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg and Stewart
Sep 06, 2023 -

Rivertown Buick-GMC responded

Thank you for your kind words for our staff, we appreciate it!

August 05, 2023

Today was my first visit to Rivertown Buick-GMA. I was greeted by Service Rep. Stewart, he was very helpful about some questions I had about my car, and was serviced and in and out with a minimum wa More

by mimi
Recommend Dealer
Yes
Employees Worked With
Stewart was the only one, Digital AirStrike
Aug 08, 2023 -

Rivertown Buick-GMC responded

Mimi, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Sincerely, The Rivertown Buick GMC Team

July 28, 2023

Very efficient. Received video showing parts needing to be replaced with explanation, and text with estimate and ability to approve work to be done. Very easy proces More

by JRS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malcolm, Stewart, Greg, Digital AirStrike
Aug 01, 2023 -

Rivertown Buick-GMC responded

Thanks for the kudos. It is gratifying to hear that the process was easy and that you were kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, The Rivertown Buick GMC Team

July 26, 2023

Friendly but not working with to fix a problem that should have been fixed before offering for sale will get it working but not fixed More

by gceg50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sales , Digital AirStrike
July 22, 2023

The staff were very friendly. My Tech Greg McCart is very knowledgeable on what we needed., a great tech. More

by lawrence
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason, parts dept, Digital AirStrike
Jul 25, 2023 -

Rivertown Buick-GMC responded

Thank you for this amazing review, Lawrence! We really appreciate your business. Sincerely, The Rivertown Buick GMC Team

July 18, 2023

The service Department at Rivertown GMC has been nothing but great to me. I didn't purchase my truck there but it sure doesn't feel like it. Jamie has been a great help and he keeps me informed every step o More

by MissJae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie was my service guy. 5 stars
Jul 20, 2023 -

Rivertown Buick-GMC responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Rivertown Buick GMC Team

July 18, 2023

Super helpful. They helped with stuff I didn’t even ask about but DEFINITELY needed. I felt heard, understood and appreciated. 10/10 Jamie is amazing. More

by Em Gem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Jul 19, 2023 -

Rivertown Buick-GMC responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care! Sincerely, The Rivertown Buick GMC Team

July 17, 2023

The truck I bought is fine. The service and follow-up was the typical bare minimum you come to expect in Columbus, GA. The salesman has yet to return a text on a simple question More

by MP
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Digital AirStrike
Oct 23, 2023 -

Rivertown Buick-GMC responded

Thank you for your feedback about this for the lack of responsiveness and service you experienced in both sales and service departments because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Robert Geary General Manager rgeary@RivertownAutomall.com

July 15, 2023

Professional, reliable, no asking for approval on things not needed. Jamie is super to work with. Totally opposite to sons Chevrolet or worse lynch Chevrolet now them two are a disgrace to Chevrolet. More

by flsil777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie, Digital AirStrike
Jul 18, 2023 -

Rivertown Buick-GMC responded

We're grateful for your kind words! Thank you for choosing us, and we can't wait to see you again in the future. Sincerely, The Rivertown Buick GMC Team

Jul 19, 2023 -

Rivertown Buick-GMC responded

We're grateful for your kind words! Thank you for choosing us, and we can't wait to see you again in the future. Sincerely, The Rivertown Buick GMC Team

July 14, 2023

Service department got me in quickly for same day oil change. They are always friendly and accommodating. More

by 1intruck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike ZZ
Jul 17, 2023 -

Rivertown Buick-GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Rivertown Buick GMC Team

Jul 19, 2023 -

Rivertown Buick-GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Rivertown Buick GMC Team

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