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Rivertown Buick-GMC

Columbus, GA

4.6
284 Reviews

1661 Whittlesey Rd

Columbus, GA

31904

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Showing 284 reviews

February 06, 2024

Great service and great deal for oil change with mail flyer. Always feel better when it goes to the dealership specific to make of vehicle. More

by noah82s1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Feb 07, 2024 -

Rivertown Buick-GMC responded

Noah, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Rivertown Buick GMC's Service Department. Sincerely, The Rivertown Buick GMC Team

Feb 09, 2024 -

Rivertown Buick-GMC responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 31, 2024

Very helpful & stayed in touch on my vehicle. Mike was a blessing to work with More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike , Digital AirStrike
Feb 02, 2024 -

Rivertown Buick-GMC responded

It's fantastic to hear that you had a great experience and that Mike provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 24, 2024

Greg McCart is always courteous and helpful. He is easy to work with and I feel I get good service at Rivertown. More

by cdickjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
McCart, Digital AirStrike
Jan 26, 2024 -

Rivertown Buick-GMC responded

It's fantastic to hear that you had a great experience and that Greg provided courteous assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 24, 2024

Oil change service on same day I called- finished in 2 hrs! Fast and friendly service! More

by Bfranco80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stuart and Leslie
Jan 26, 2024 -

Rivertown Buick-GMC responded

We're delighted to hear that you were able to get an oil change service on the same day you called and that it was finished in 2 hours. Fast and friendly service is always a great experience. We appreciate your positive review and look forward to serving you in the future. Safe and happy driving!

January 24, 2024

Great and timely service. Mike ZZ always provides great personable efficient customer service. He knows his customers by name. He always keeps me updated about the status of More

by Sewell, Yolanda
Workmanship
Recommend Dealer
Yes
Employees Worked With
Great service from Mike ZZ
Jan 26, 2024 -

Rivertown Buick-GMC responded

Thank you for your review! We're glad to hear that you had a positive experience with our service team and that your vehicle is running smoothly. Please let us know if you have any questions about the work that was done. Sincerely, The Rivertown Buick GMC Team

Jan 27, 2024 -

Rivertown Buick-GMC responded

We're delighted to hear about your great and timely service experience at Rivertown. It's fantastic that Mike ZZ consistently provides personable and efficient customer service. We're glad to hear that the mechanic service got your car running smoothly in a short amount of time. Thank you for choosing us, and we appreciate your kind words about our service and team!

January 24, 2024

Friendly, courteous staff always pleasant to deal with. Service was quick and on point. I would highly recommend them! More

by 1952johne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
Jan 24, 2024 -

Rivertown Buick-GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, The Rivertown Buick GMC Team

January 23, 2024

Holden was a great salesman to work with. His attitude, honesty & personality should be the standard for all salesman. Post sell he was a man of his word & did all he said he would do faster More

by Matt SR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Jan 25, 2024 -

Rivertown Buick-GMC responded

Thank you Matt for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

January 21, 2024

Good services and good team members mechanical good waiting room and good coffee good job More

by Jose Martinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Boyd , Digital AirStrike
Jan 23, 2024 -

Rivertown Buick-GMC responded

Thank you for the kind words Jose! We are very happy to hear that we were able to provide you with an enjoyable experience!

Jan 23, 2024 -

Jose Martinez responded

Thanks

January 20, 2024

Hello, My vehicle was ready over 1. 5 hours and I was still not notified. Somehow rivertown had my wife’s contact information and was notifying her phone/email to notify it was ready. Sh More

by Chancetharpe09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephen, service advisor
Feb 05, 2024 -

Rivertown Buick-GMC responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Sep 02, 2024 -

Rivertown Buick-GMC responded

I apologize for this delayed response, but I appreciate you informing me about your experience. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client for any future services. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Robert Geary General Manager rgeary@RivertownAutomall.com

January 18, 2024

Dealership always takes care of my vehicle! Notifications are sent to my phone on my appointment, During the appointment & when completed even sent a link from technician. More

by fire.escaperoute
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg McCart, Digital AirStrike
Jan 21, 2024 -

Rivertown Buick-GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Rivertown Buick GMC Team

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