Rivertown Buick-GMC

Professional and excellent service. Staff listens and has excellent knowledge of any concerns I may have. Staff listens and has excellent knowledge of any concerns I may have. More

The service is always great. Mckenzie Gooden is always friendly and courteous. She always go over the services with me and treats me with a caring attitude. Mckenzie Gooden is always friendly and courteous. She always go over the services with me and treats me with a caring attitude. More

Good fast services. Don’t make the mistake of bringing a service coupon thinking you’ll pay the price on the coupon. Coupon for oil change was 49.95. Service cost was 79 Don’t make the mistake of bringing a service coupon thinking you’ll pay the price on the coupon. Coupon for oil change was 49.95. Service cost was 79.99 using the coupon. I am Not happy about that! If you going to mail me a coupon for service of the vehicle I bought from your dealership and get serviced at your dealership reminding me that service may soon be due, then stop false advertising stating that’s not for your vehicle when it’s time to pay. I’d rather not receive a coupon at all. More

I made an appointment for my 2017 Yukon to get the air conditioner fix. It was handled in a timely manner and great customer service 👏 conditioner fix. It was handled in a timely manner and great customer service 👏 More

Dropped my wifes Buick SUV off on a Monday morning and picked it up on Sat afternoon. During that 6 period I was told that they recognized the problem but didn’t know what it was. In 6 days they never c picked it up on Sat afternoon. During that 6 period I was told that they recognized the problem but didn’t know what it was. In 6 days they never called me, I had to call them and everytime it was possibly something else. They charged for a diagnostic and early Sat morning they said it was the engine and I needed to take it back to where I had it replaced. The engine had never been replaced it was the original engine and it only had 80k miles. They never offered to fix it so I took it to another authorize mechanic and they said it was the transmission. What does Buick want me to pay for a transmission or motor? Horrible product and even worse service for 80k miles. It was pay me for the diagnostic and I’ll guess and good luck on finding your problem. Horrible Customer Service More

Service department at Rivertown GMC is what keeps me coming back. I’ve know Michael Clarke for over 25 years and he always gets my Yukon back in working order! coming back. I’ve know Michael Clarke for over 25 years and he always gets my Yukon back in working order! More

Was quick and easy to schedule appointment. Great work. Service advisor, Jamie, was very helpful and attentive to my needs. Great work. Service advisor, Jamie, was very helpful and attentive to my needs. More

Made and appointment for 10:30 and wait at dealership at RIVERTOWN GMC. Michael explained would be 1 hour 45 minutes to take a look at my vehicle. He offers me a ride home. RIVERTOWN GMC. Michael explained would be 1 hour 45 minutes to take a look at my vehicle. He offers me a ride home. More

I trust them with my vehicle! I have never taken it anywhere else for service. I have never taken it anywhere else for service. More

My appointment was at 4:30. I was called and told to come in early because they would take me right in. I arrived at 11:30 and 3 1/2 hours later, my oil change is complete. When I was called and told to come in early because they would take me right in. I arrived at 11:30 and 3 1/2 hours later, my oil change is complete. When asked if my tires were rotated, they weren't. So I waited another 30 minutes. What is the point of having an appointment if you have to wait so long? An oil change and tire rotation should not take 4 hours. More