Riverside Nissan

RX8CRUISER responded

On Jan 15 I took my 2024 Nissan Sentra in for its 1st maintenance,at the time it only had 2,723 miles and I purchased the Sentra new from Riverside Nissan in June of 2024.I had one problem with the vehicle which was a broken and loose driver side rear mud guard which was noted on the maintenance paperwork….After 3 hrs which I spent waiting at the dealership service advisor Esteban Leyva told me that unfortunately the mud guard would not be covered under warranty due to signs of impact???…This component came apart while I was driving as the plastic screw holding the guard broke and became reattached from the inner fender well which in turn caused the mud guard to rub against the tire and break,this component was poorly attached from the factory and flimsy of poor quality and that is what caused it to break!…I left a poor survey for Riverside Nissan explaining my disapproval of this warranty issue and I also left poor survey responses on Google and Yelp.,,I did receive generic responses from the owner Richard Michaelson which seem to be auto generated stating they understand my frustration and to contact them???…I do not or will not recommend Riverside Nissan for either service or vehicle purchase to any family member,friend or stranger…Mr. Michaelson cease with the generic waste of my time and your responses and correct this problem,I can only imagine how a larger problem will also be denied so I have lost confidence in Nissan…shame on you as the owner and ambassador of Riverside Nissan,shame on Nissan corporate and shame on me for not purchasing either a Honda or Toyota vehicle!!!!

Riverside Nissan responded

Thank you for your wonderful review! We're thrilled to hear about your experience at Riverside Nissan and that you enjoyed buying your first car, a white four-door Sentra. Our team takes pride in providing a friendly and welcoming atmosphere, both inside and out. We appreciate your kind words about our mechanic department as well. We look forward to serving you again in the future! Sincerely, Richard Michaelson - Owner- rmichaelson@riversidemetro.com

Riverside Nissan responded

Thank you for your kind words! We truly appreciate your feedback and are glad to hear that you valued the customer service at Riverside Nissan. It means a lot coming from someone with your experience in the industry. We look forward to assisting you again in the future! Sincerely, Richard Michaelson - Owner- rmichaelson@riversidemetro.com

Riverside Nissan responded

¡Muchas gracias por tu maravillosa reseña! Nos alegra saber que has tenido una experiencia excelente con el servicio, mantenimiento y atención al cliente en Riverside Nissan. Te esperamos en tu próxima visita y agradecemos que compartas tu experiencia con otros. ¡Hasta pronto! Sinceramente, Richard Michaelson - Owner- rmichaelson@riversidemetro.com

Riverside Nissan responded

Thank you so much for your wonderful review! We're thrilled to hear that you always feel pleased and satisfied with the service at Riverside Nissan. It's fantastic to know that Nick has made such a positive impact during your visits. We appreciate your kind words and look forward to welcoming you back for your next service! Sincerely, Richard Michaelson - Owner- rmichaelson@riversidemetro.com

OleSkoolJewel57 responded

I was also asked to answer some additional questions and have included them here for your review. My apologies that I forgot & am submitting so long after My the review I submitted on the day of service (Oct. 4th) while I was still at the dealership. Following are the questions: *I was able to get an appointment on the day desired...as I took the chance to do a walk in & set an appointment. To My great surprise I was given service the same day! *I immediately got to speak with Mr. Nick after he was finished helping another customer. *Mr. Nick as always provided Me with great service, by doing as He always does...by caring for what I need, providing Me with exceptional service, while always being focused on Me as a customer! He always goes above & beyond for Me! *I was not subjected to any type of upsales for extra work or services during My visit. *Mr. Nick provided Me with the services done by reviewing with Me both before & after the services. He also kindly let Me know while waiting status of service & completion of service. As well as being kind enough to have My vehicle completed BEFORE the time that was initially stated! Big Kudos on that! * While waiting I was able to enjoy a great cup of coffee (ok I had 2 cups), & watch TV & talk with other Nissan representatives. I really enjoy just hanging out & relaxing while waiting for My car to be serviced. I rarely, if ever have used the premium service of being taken home & picked back up when My car is ready. * And lastly, My baby Jewel was returned to Me in better condition than when I came in! She was in the need of some TLC, she was dirty both inside & out! However, I noticed that she had been taken & given a much needed cleaning...this was especially special to Me because I've been dealing with some health issues that kept Me from being able to go & get this done.🥹 So I was so Blessed & touched (as always) by this. *The overall service I receive from Mr. Nick is what prompted Me to stay with Nissan when I decided to upgrade My vehicle...I was going to buy a Kia Sportage Hybrid. However, after bringing My old vehicle Beauty in for service & getting that Nissan extra care (Nick wasn't the person that helped Me when I arrived, as He was out to lunch) Esteban provided the same care. While waiting I walked around the sales lot & found Jewel...needless to say, I decided to stay with Nissan! If I could give a rating to the whole Service Department it would be 100 stars! Such Excellence in Service & caring for their customers. And the rating I would give to Mr. Nick for His service & care of Me on Oct. 4th would definitely be a 10+! Sincerely & Respectfully, Ms. Roberta Tyler

Riverside Nissan responded

Thank you for your review! We're thrilled to hear that you trust Riverside Nissan for your maintenance service and find our team efficient and reliable. Providing competitive prices and peace of mind to our customers is our priority. We appreciate your feedback and look forward to continuing to serve you! Sincerely, Richard Michaelson - Owner- rmichaelson@riversidemetro.com

Riverside Nissan responded

Thank you, Elizabeth, for taking the time to share your positive experience with us at Riverside Nissan. We're thrilled to hear that Sam was able to assist you effectively. We look forward to welcoming you back for any future automotive needs. Drive safely! Sincerely, Richard Michaelson - Owner- rmichaelson@riversidemetro.com

Riverside Nissan responded

I'm thrilled to hear about your positive experience with Riverside Nissan, especially with Esteban's great service and the special car wash! I appreciate your feedback and look forward to welcoming you back for another exceptional visit. See you next time! Sincerely, Richard Michaelson - Owner- rmichaelson@riversidemetro.com

Riverside Nissan responded

Thank you for choosing Riverside Nissan and sharing your positive feedback with us! I truly appreciate your kind words about Nick's excellent customer service. I am delighted to hear that he was very helpful. I look forward to assisting you again in the future. Thank you for recognizing the great work we do! Sincerely, Richard Michaelson - Owner- rmichaelson@riversidemetro.com

Riverside Nissan responded

Maribel, thank you for sharing the details of your experience with us. At Riverside Nissan we pride ourselves on providing top-notch service, and you are no exception. Please contact me directly at your earliest convenience so we can work on a solution together. Sincerely, Richard Michaelson - Owner- rmichaelson@riversidemetro.com