Riverside Ford Lincoln

Service manager Kieth worst ever!!! I visited Riverside Fords service department and this by far was the worst experience that my wife and I have ever had at a repair facility. The check I visited Riverside Fords service department and this by far was the worst experience that my wife and I have ever had at a repair facility. The check engine light came on so I pulled into the dealerships service department and informed the service advisor that the truck was running good just that the light came on. Without looking at my truck he told me a spark plug had blew out and it would cost me $3500.00 I ask how could he know this without even looking at my truck. We talked for several minutes and that's when the so called service manager Keith came out of his office with his smart xxx comments that his men know everything about a Ford they didn't need to have a tech look at it. This is when I walked to my truck got in and drove away. I drove down the road to a Firestone tire center ask the advisor if they could inspect my truck they checked it out within a few minutes. Advisor came out and told me that a plug boot had came off they reinstalled it and turned off the engine light and charged me $35.00. Riverside Ford tried to rip me off I know that all they would have done was install the boot and charged me $3500.00 I will never go back and I'm hoping everyone that reads this won't. More

Prompt and Courteous On Friday the 19th of June, 2015 I was passing through Macon GA returning from a funeral in Bulloch County. I phoned Riverside Ford Lincoln and spoke On Friday the 19th of June, 2015 I was passing through Macon GA returning from a funeral in Bulloch County. I phoned Riverside Ford Lincoln and spoke to Tracey who then transferred me to Dawn. My vehicle was serviced in a super efficient manner! I am very pleased, thank you Tony I. for your great work! One minor feedback on the receipt showed the incorrect oil viscosity; I was told the system would not print out 5W 30 it only prints 5W 20, for folks that might be concerned maybe line through and or give the customer a heads up...Thanks Again for helping me as I transitted your fine city! More

FORD SOLD ME A LEMON!!!!!! BOUGHT A BRAND NEW 2014 FORD FOCUS AND HAVE HAD NOTHING BUT TROUBLE! FORD WILL NOT RETURN CALLS, WORK ON BUY BACK, TRADE-IN , ETC... BOUGHT A BRAND NEW 2014 FORD FOCUS AND HAVE HAD NOTHING BUT TROUBLE! FORD WILL NOT RETURN CALLS, WORK ON BUY BACK, TRADE-IN , ETC... More

Excellent service, went over all of the details in full. All questions were answered on the spot. I would recommend this dealership to anyone looking for a great service. All questions were answered on the spot. I would recommend this dealership to anyone looking for a great service. More

I brought my vehicle in for service with a transmission issue and needing a new battery. Frank helped me get a loaner car and kept me informed on the status of my vehicle. Great experience and great fols t issue and needing a new battery. Frank helped me get a loaner car and kept me informed on the status of my vehicle. Great experience and great fols to do business with. Would definitely recommend them to my friends and family. More

This dealership was totally professional, offering me immediately the best deal I was going to get anywhere. I had earlier that day had a bad experience with another Ford Dealer, one who played "Bait an immediately the best deal I was going to get anywhere. I had earlier that day had a bad experience with another Ford Dealer, one who played "Bait and Switch" with an advertised price. Thomas and the whole crew at Riverside were professional, honest, and lived up to everything they promised me. In addition, they were patient without being bothersome. I will highly recommend Thomas and this dealership to any of my friends and family looking to buy a vehicle. More

I wish to convey the outstanding professional treatment I wish to convey the outstanding professional treatment and service provided to me by Sales Consultant , Thomas Tomlin. My experience with him. and I wish to convey the outstanding professional treatment and service provided to me by Sales Consultant , Thomas Tomlin. My experience with him. and Riverside Ford was pleasant and stress free More

I will recommend Riverside Ford to all of my friends and family. David Hill is by far the friendliest and most knowledgable sales associate that I have ever dealt with. He made purchasing a vehicle a fun family. David Hill is by far the friendliest and most knowledgable sales associate that I have ever dealt with. He made purchasing a vehicle a fun and memorable experience. Thanks David! More

Thomas was great. My car is just what I asked for and more. The sales manager that we dealt with was not as professional as we would have hoped and even rude at one point but back tracked and ultimately more. The sales manager that we dealt with was not as professional as we would have hoped and even rude at one point but back tracked and ultimately we made a deal. Unfortunately, this will be the experience we remember.. Thanks More

thomas was a big help in helping me find a good truck that fit what i needed he explained all the features about the trucks we looked at and was very friendly he got us a great price and didnt keep us wa that fit what i needed he explained all the features about the trucks we looked at and was very friendly he got us a great price and didnt keep us waiting. More