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Rivard Royall GMC

Memphis, TN

Overview
Employees
Reviews
Vehicles
4.7
214 Reviews
Located just under 15 minutes northeast of Memphis International Airport, Rivard-Royall GMC proudly serves the Memphis, Collierville, and Southaven areas. Our dealership offers an extensive selection of new GMC vehicles and a wide variety of pre owned vehicles. As the #2 GMC store in the country, Rivard is always striving for excellence!
Contact Dealership

2621 South Mendenhall Road

Memphis, TN

38115

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Showing 214 reviews

October 16, 2026

Called me to schedule a recall appointment, made the appointment, arrived for the appointment only to be told that the part had to be ordered and it would take 4 hours to complete. Waiting for a call ba More

by LAMESHASTONE
Recommend Dealer
No
Print
Oct 18, 2026 -

Rivard Royall GMC responded

Thank you for sharing your experience with us, Lamesha. We understand your frustration regarding the recall appointment and the wait for the necessary parts. Your feedback is important to us, and we appreciate your patience during this process. Please feel free to reach out to us at Rivard Royall GMC if you have any further questions or need assistance. We hope to provide you with a positive experience moving forward The Team at Rivard-Royall GMC

October 10, 2026

Exceptional service from Jarvis the salesman, he was very responsive and thorough. Treated me a a top priority each time we communicated More

by charlezh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jarvis Harden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Vaughn
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Locke
4.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 10, 2026 -

Rivard Royall GMC responded

Thank you for your wonderful review, Charlez! We’re thrilled to hear about your exceptional experience with Jarvis at Rivard-Royall GMC. Our team strives to provide top-notch service, and it's great to know that Jarvis made you feel like a priority. We look forward to serving you again in the future! The Team at Rivard-Royall GMC

October 08, 2026

Jamie went far and beyond to gain my trust. The Rivard-Royall team will make you feel right at home and comfortable. As long as they continue to be genuine with me they will always have me as c More

by ALEXANDERLAMBERTH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jamie Diltz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 08, 2026 -

Rivard Royall GMC responded

Thank you for your wonderful review, Alexander! We’re thrilled to hear that Jamie and the Rivard-Royall GMC team went above and beyond to earn your trust and make you feel at home. We appreciate your support and look forward to serving you in the future. Please don’t hesitate to visit us again! Sincerely The Team at Rivard-Royall GMC

October 05, 2026

They were Very satisfied doing their job and getting thing done good guys good people More

by mlipford412412
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven Royall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarvis Harden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tasha Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Diltz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Vaughn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Locke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wells C
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 05, 2026 -

Rivard Royall GMC responded

Thank you for your kind words! We appreciate your positive feedback about our service. It’s great to hear that you were satisfied with the job done. We look forward to assisting you again in the future! Sincerely The Team at Rivard-Royall GMC

September 21, 2026

My wait was not long maybe 45 minutes or so Everyone was courteous and the facilities were clean More

by user491331
Recommend Dealer
Yes
Employees Worked With
Adem
Print
Sep 21, 2026 -

Rivard Royall GMC responded

Thank you for your positive feedback! We’re glad to hear that your wait time was reasonable and that our team provided courteous service at Rivard-Royall GMC. Our team takes pride in maintaining a clean facility for our customers. We look forward to seeing you again soon! The Team at Rivard-Royall GMC

September 20, 2026

Very poor customer service I bought my Yukon there and have had over $10,000 service work there. I will never return there. More

by BKDUNHAM
Recommend Dealer
No
Employees Worked With
Dean
Print
Sep 21, 2026 -

Rivard Royall GMC responded

Thank you for sharing your feedback. We genuinely appreciate your honesty, as it helps us identify areas where we can improve. At Rivard Royall GMC, our goal is to provide a positive and satisfying experience for every customer, and it's clear that your recent visits did not meet your expectations. Please feel free to reach out to us directly to discuss your experience further and share how your future visits can be improved. Our team is committed to enhancing your customer experience. The Team at Rivard-Royall GMC

September 16, 2026

The easiest buying process I’ve ever experienced! Derrick was attentive and had everything ready to go when we arrived. Would definitely recommend buying from him. Great customer service. Thank y More

by karenmclendon
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Derrick Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 16, 2026 -

Rivard Royall GMC responded

Thank you for your review, Karen! We’re pleased to hear you had such a smooth buying process at Rivard Royall GMC and that Derrick was able to provide you with attentive service. We appreciate your recommendation and look forward to serving you again! The Team at Rivard-Royall GMC

September 11, 2026

Datasha and Tim were both very professional, knowledgeable, and made the whole process very easy. More

by lisa@paragouldrealestate.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tasha Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim
Print
Sep 12, 2026 -

Rivard Royall GMC responded

Thank you for your lovely review, Lisa! We’re pleased to hear that Datasha and Tim provided you with a professional and knowledgeable experience at Rivard Royall GMC. Our team strives to make the process as easy as possible for all our customers. We appreciate your feedback and hope to see you again soon! Sincerely The Team at Rivard-Royall GMC

September 11, 2026

Rivard Royal GMC smooth and fast process if I can give 10 stars, it would be 10 across the board More

by Tyiesha
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven Royall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarvis Harden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tasha Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Diltz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Vaughn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Locke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wells C
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 12, 2026 -

Rivard Royall GMC responded

Thank you for your generous review, Tyiesha! We’re glad to hear that you found your experience at Rivard Royall GMC to be smooth and efficient. Your satisfaction is our priority, and your support means a lot to us. We look forward to seeing you again soon! Sincerely The Team at Rivard-Royall GMC

September 10, 2026

I was satisfied with the pricing structure and Datasha was very knowledgable. Mr. Vaughn in finace was a pleasure to deal with also. More

by JKELLEY18
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tasha Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Vaughn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr. Vaughn
Print
Sep 10, 2026 -

Rivard Royall GMC responded

Thank you for your wonderful review! We’re thrilled to hear that you were satisfied with the pricing structure and found Datasha knowledgeable. It’s great to know that Mr. Vaughn made your finance experience enjoyable as well. We appreciate your feedback and look forward to serving you again at Rivard Royall GMC! The Team at Rivard-Royall GMC

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