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Rick McGill's Airport Toyota

Alcoa, TN

4.8
1,123 Reviews

3145 Alcoa Hwy

Alcoa, TN

37701

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1,123 Reviews of Rick McGill's Airport Toyota

September 20, 2024

I had a very good experience bringing my vehicle in for service thanks to the competency and professionalism of Robin Hicks. She is very personable and a joy to deal with. More

by danielstaylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes
September 17, 2024

First of all there is no such thing as world class service. Making that claim is way over the top. And you will never meet that level. I would clearly rate overall that the experience was excellent More

by brown300061
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tami
August 30, 2024

My service appt started on time and I was finished in an hour. The waiting room is open and comfortable. More

by M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn
August 20, 2024

Sold me a Ram 1500 lemon, low balled me on the return by 8k then put it right back on the lot for the original 17,900 price. More

by Jan L
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sales manager
August 17, 2024

Matt is amazing. I had a low tire light and headlight issue. He told me to come in and got me out quickly so I could get back to a sick family member More

by 22 year toyota owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
August 16, 2024

I didn't have an appointment but I had a flat tire and I needed an oil change and they worked me in and I was taking care of in record time. Very happy with my service. More

by sharyf33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charm Robinett
August 16, 2024

I was able to get my Prius in quickly for a battery replacement. Dawn was especially helpful in making the arraignments and seeing that I had a ride home and would be picked up the next day. Philip was More

by Gummtn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn, Philip
August 16, 2024

Robyn Hicks is an excellent service advisor. I visit this dealership because of her. Excellent service tech as well. More

by ldyvlfn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robyn, Jessee
July 27, 2024

Everyone is very courteous and helpful. They got my truck fixed quickly and so I would not have to sit and wait they let me drive a new truck until mine was fixed. Very helpful More

by terriel238
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cathy, I think
July 27, 2024

Rick McGills service department is absolutely amazing. They always treat us like we are valued customers. They always go above and beyond. They are always very professional and friendly. They have always More

by Angela Arp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbyn Hicks and Adam