Rick McGill's Airport Toyota
Alcoa, TN
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1,126 Reviews of Rick McGill's Airport Toyota
Great service and friendly associates. I was advised about the service before it was done. The tech did a thorough job and found things that needed attention. A video made it easy to see a I was advised about the service before it was done. The tech did a thorough job and found things that needed attention. A video made it easy to see and understand why the work was needed. While waiting, I had great friendly conversation with the lady sitting at the front answering the phone. More
The service staff was very professional and seemed willing to try and help. I came in for tire rotation and inspection after the first 5000 miles of driving. The only negatives that I experienced we willing to try and help. I came in for tire rotation and inspection after the first 5000 miles of driving. The only negatives that I experienced were the attempted "upsell" of an engine additive (after 5000 miles, really?) and the fact that what should have been a fifteen-to-twenty minute job led to me being at the dealership for a little over an hour. Ultimately, it was the cordiality of the staff in the service department that led me to give the dealership a four-star rating this time. More
Exceptional service from the moment I pulled into the service bay until I left. My service was explained afterwards in detail along with being asked to call if I needed anything further. Robin Hicks wa service bay until I left. My service was explained afterwards in detail along with being asked to call if I needed anything further. Robin Hicks was my contact for that days service and she was wonderful. Very much appreciated!! More
I only needed a periodic service (, but was confused about what that would entail, since the vehicle has unusually low mileage. The service manager was most patient in helping to determine the recommen about what that would entail, since the vehicle has unusually low mileage. The service manager was most patient in helping to determine the recommended service. They performed a complete complementary vehicle inspection and determined that vehicle really only needed an oil change and filter this time; anything else can wait until the next servicing. I waited for the vehicle and was out before I could finish watching a show on the TV. More