Rick Hendrick Chevrolet Duluth

Great establishment Had a great experience. Got the car that I wanted and was shipped from another state. Dealership gave me a brand new car as a loaner to use until my Had a great experience. Got the car that I wanted and was shipped from another state. Dealership gave me a brand new car as a loaner to use until my car arrived. Would recommend time and again. More

Returned my Suburban with a leaking Oil Filter I have been bringing my Suburbans to this dealer for service for years and no issue. I recently brought the older white one in and it now leaks oil f I have been bringing my Suburbans to this dealer for service for years and no issue. I recently brought the older white one in and it now leaks oil from the filter. Have called David Blood several times this week and no call back. Finally got to their Service Manager Ralph Christopher, ralph.christopher@hendrickauto.com . Good guy and showed if you address an issue straight on consumers appreciate you more based on the character you show fixing an issue that avoiding one. He had Mr. Blood on his toes waiting for the truck no indifferent treatment just treating us like a valued client. Ralph is a tremendous asset for this dealership. More

Great experience all around! Went in with some dings on my credit and not too certain id leave with a car. Worked with Miguel and got the exact car that I wanted. Paid a little Went in with some dings on my credit and not too certain id leave with a car. Worked with Miguel and got the exact car that I wanted. Paid a little more than I wanted to but that's on me and not the dealership. I feel like they did what they could for me. Shipped the car from NC and when I got it, it was beautiful. I had never driven the type car before and went out on a limb and bought it solely on pics I saw from the net. it was all the pics described and more. goregeous car and wonderful experience. even got free popcorn and water. haha More

Great buying experience My only problem with the deal ship was t g eyes didn't provide gas after I asked. Soon as I pulled off I had to fill up or I would've ran out of gas. My only problem with the deal ship was t g eyes didn't provide gas after I asked. Soon as I pulled off I had to fill up or I would've ran out of gas. I was told that used cars don't get gas. I couldn't drive and hour away on a quarter tank! Outside of that I enjoyed buying here and will again in the future provided I receive gas. More

AWESOME DEALERSHIP!! David simon was the best!! Definitely recommend this dealership!! I'm so happy with my visit to Rick Hendrick Chevrolet. Staff were so nice and helpfu David simon was the best!! Definitely recommend this dealership!! I'm so happy with my visit to Rick Hendrick Chevrolet. Staff were so nice and helpful! More

****Jake Gilleland Review**** I would have to say this is the best car buying experience I have ever encountered!! Jake is very personable, friendly and listened intently to what m I would have to say this is the best car buying experience I have ever encountered!! Jake is very personable, friendly and listened intently to what my husband and I wanted. He searched relentlessly to find the car we wanted and he certainly delivered with the car that exceeded our expectations. The negotiation was a pain but we got the number we wanted and he stayed there with us until we left, which was 12 o'clock in the morning. Excellent customer service and wants to make sure you are happy. I HIGHLY recommend Jake, he's awesome!! =-D More

Great staff!! When visiting, we were hesitant about the whole car buying process but john hicks and Christian were extremely helpful throughout the experience! Grea When visiting, we were hesitant about the whole car buying process but john hicks and Christian were extremely helpful throughout the experience! Great teamwork! Would recommend anyone looking for a great, non-pressure dealership! More

Great service The staff here was so nice and helpful for me and my family. Amelia Thompson helped us and was so nice and helpful. I would recommend this dealership The staff here was so nice and helpful for me and my family. Amelia Thompson helped us and was so nice and helpful. I would recommend this dealership to friends and family looking for a new car. More

Great dealership! Jessica Bell did a great job explaining the options and specs for the new Camaro Z28! Definitely going with Hendrick for my new car. Terrific customer Jessica Bell did a great job explaining the options and specs for the new Camaro Z28! Definitely going with Hendrick for my new car. Terrific customer service!! More

Horrible Experience Would Not Recommend This has been the second time that I have not had a great experience. In fact, this time has been an awful experience filled with lies and derogatory This has been the second time that I have not had a great experience. In fact, this time has been an awful experience filled with lies and derogatory treatment. I have purchased many vehicles in my life but I will never go back to this dealer again. I am not sure if it is because I am a woman that they believe that it gives them the right to talk to me in such a manner. Two years ago, I purchased a Cruz in what I would consider a rushed deal because I was just buying a home and knew that Ii needed car before the house went on my credit. Long story short, Mike Wolf assured me that American cars now keep their value and it was a great deal. Fast forward to 2014 a year and a half later the car wasn't worth crap. No other dealership could work with me. I went back and explained my concerns to the salesman. They were only willing to give me the same amount that the other no haggle dealer would offer on a car that they sold me. It took months and on the 4th visit they were able to lower the model and get me more for my car. Since I was in their the previous night for 6 hours to no avail, I told the sales manager if he could get me in the 500 I might be able to work it out. He said that if I came back which I did he would work out the deal with no money down. I get their and ask for the number and he says 599. I could not believe that he felt that this was appropriate and I became upset. Then Tre says, "ok 596 you said get you in the 5's and that is what I did as he hit the table" I could not believe that he felt this was appropriate. It was if I had to take it or leave it and that is not a good practice for a business. I asked If I could get a lower interest rate and I was told that this was the best that could be done because I was not putting anything down. So I eventually put 1200 down so that I could get the leather and the GPS just to try and cover the cost. This was on the 3rd of July as of today the 21st. I still have neither. During the deal which I was in the building till midnight to work on, I declined both the gap and the extended warranty on. Dolan asked me why and I said I don't want it. I had the coverage on the other car and in my mind with the paying it off I should receive that money back. Today I called and he informed me that he worked that into the deal. I went back to them today because enough is enough. He never specifically said to me that he was working that money into this deal. His manager showed me the paper that I signed saying that was explained. Had that been the case, why would i expect it back? When he reviewed those papers he NEVER presented that information to me in that manner. Also if that is the case, now that 2400 was put down, why didn't my interest rate change as Tre said it would if I put money down? On top of all of this my other car has still not been paid and I will receive a late fee as they sit and play around with the deal. Nothing that I was told was true. This is the 6th new car that I have purchased in my life and it is the absolute last time that I will ever deal with Chevrolet. I am at the point of not wanting to go and get my free oil changes. Of course they told me that the deal could not be worked back out to exclude the leather and GPS which is baffling to me seeing as my car is not paid off and I just spoke to GM Financial today and they had to research to find my information which the dealership had in a different last name. I feel that I should get what I was told a lower interest rate especially because they worked that remaining money from the other car in the deal and an apology for being spoken to in such a demeaning way. After a total of 20 total hours in all of my visits to this dealership I am very unhappy and plan on taking further action with the BBB and the corporate office. I don't appreciate being lied to and I really don't understand how it is possible for them to get away with these practices. As I evaluate this experience I feel as though because I am a woman they felt that it was acceptable to treat me in this manner. As a matter of fact, now that I think about it, I don't see where they could have possibly used my 750 USAA discount in my deal as I review my contract and if it was added something else has been shorted in that section both Tre and Dolan said it was applied. I am I I ask them to break all the numbers down. Today I was told that it was to late to finance the deal because it it already with the finance company. So I have to keep the rate and I can get some the monies back for the services that I wanted such as the gps and leather but, I still have to finance the car like I have the extra things. This is not acceptable by any means integrity and honesty means nothing to this company. More