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Rick Hendrick Chevrolet Duluth
Duluth, GA
3,145 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,145 Reviews of Rick Hendrick Chevrolet Duluth
November 26, 2014
DO NOT TRUST WITH YOUR HARD EARNED MONEY! I purchased my vehicle from Rick Hendrick Chervrolet on 10/29/14. My salesman Leo and finance guy Avery were very nice and knowledgeable. Yesterday on I purchased my vehicle from Rick Hendrick Chervrolet on 10/29/14. My salesman Leo and finance guy Avery were very nice and knowledgeable. Yesterday on 11/24/14, I was contacted to come into the dealership to sign new paperwork because Avery, who was no longer with the company, messed something up with my taxes. When I arrived today 11/25/14 at 6:45 pm, a finance manager named Carlos advised me that my deal did not go through and that I had to find a co-signer or give the car back today. He stated, that because I was a temp, the bank would not finance my deal. I explained to him that this information was given when I first submitted my application to Leo, again with Avery during the finance portion, and again with an employee of Prestige Financial (the bank) about two weeks later. I advised all three parties that although my position was through a temp agency, it was a long term contract position. Also, that I could obtain a letter stating that my position had no end date if needed. All three parties advised that it was not necessary. Carlos stated, not only were they taking the car back, but they were not refunding my $300 down payment and advised that I actually owed them an additional $1800 rental fee. He explained that per a signed document, if at any point the deal doesn't go through that the car is then treated like a rental and I am responsible for mileage over a certain point. I have no copy of that document in the paperwork i received on 10/29/14. I also, had no indication that there was any reason that my deal wouldn't go through, especially not at almost a month later. Carlos showed no remorse and even advised that there was no reason for me to be upset with Rick Hendrick because they had done their job and that it was all the banks fault. I can not believe that they would treat a customer this way. I thought financing had to be done before I got any keys and drove off the lot. I have a child, job, and bills, and I was led to the dealership under false pretenses and was basically stranded with my child at night. I now have no way to work, I have no car, and I don't even have my money back to show for it. DO NOT TRUST THEM TO DO THEIR JOBS CORRECTLY! THEY WILL SCREW YOU OUT OF YOUR HARD EARNED MONEY! More
by songbirdmeme83
Employees Worked With
Leo, Carlos Luna
November 26, 2014
AHHmazing I cannot wait for my son to drive home the new stingray!! Chris Lindamood and Steven Ostrovich were a huge help! Don't be fooled, car buying is fun! I I cannot wait for my son to drive home the new stingray!! Chris Lindamood and Steven Ostrovich were a huge help! Don't be fooled, car buying is fun! I've been around dealership to dealership snd dealt with plenty of "salesman." These guys don't play! We took up a lot of their time but I never felt so comfortable. They made time fly! Made it easy and hastle free. Now my son just needs to sign the paperwork so i can take my wife for a spin! More
by allen007365
Employees Worked With
Steve Ostrovich, Chris Lindamood
November 26, 2014
great experience Jessica gave me an Awesome experience.she was very knowledgeable about the products and answered all my questions. I will recommend this dealership. Jessica gave me an Awesome experience.she was very knowledgeable about the products and answered all my questions. I will recommend this dealership. Thanks you rick Hendrick Chevrolet for all you help More
by divabab01
Employees Worked With
Jessica Bell
November 25, 2014
Great Experience!!!! Very professional, great wait time and overall service was good from start to finish. My time was not wasted.The finance dept. Was fast. The sales per Very professional, great wait time and overall service was good from start to finish. My time was not wasted.The finance dept. Was fast. The sales person that helped was Leo Fullela. Great Experience!!!! More
by MARY EVANS
Employees Worked With
Leo Fullela
November 25, 2014
Purchase I bought my second Camaro from Rick Hendrick Chevy, Thanks to Leo Fulleda and Rolando for the great service and attention I got,. I will recommend thi I bought my second Camaro from Rick Hendrick Chevy, Thanks to Leo Fulleda and Rolando for the great service and attention I got,. I will recommend this dealer to all my friends. More
by jorge2020
Employees Worked With
leo fulleda
November 25, 2014
love my car My experience at Rick Hendrick Chevrolet was wonderful. I found the vehicle I want that was online and Jessica bell brought the vehicle over and showe My experience at Rick Hendrick Chevrolet was wonderful. I found the vehicle I want that was online and Jessica bell brought the vehicle over and showed me the vehicle and told me everything that I needed to know about this car I will definitely recommend this dealership More
by khill953
Employees Worked With
Jessica Bell
November 25, 2014
Awesome Company These guys are real and genuine. Garrison Majors was very polite and help us through everything. I couldnt ask for a better experience. Thanks for all These guys are real and genuine. Garrison Majors was very polite and help us through everything. I couldnt ask for a better experience. Thanks for all of your help Mr. Hendrick!!! More
by evemelvin3
Employees Worked With
Garrison Majors
November 24, 2014
I will recommended this dealership to friends and family I had a pretty pleasant experience at the used car dealership with AnthonySmith.buying a car can be a bit overwhelming, but Anthony gave great custome I had a pretty pleasant experience at the used car dealership with AnthonySmith.buying a car can be a bit overwhelming, but Anthony gave great customer service and was very informative. More
by beverlyj30
November 22, 2014
Repair and services Department I was here two weeks ago and they recommended replacement for transmission gasket, they gave me a paperwork with the summary and the prices, and today I was here two weeks ago and they recommended replacement for transmission gasket, they gave me a paperwork with the summary and the prices, and today when I came to do the work they told me the price is higher almos 55.00 dollars. In less than a month,, really?????. I know that this service consultant guys make commission and they have to lie so many times, but comon, why in the world they abuse it so much. Be careful specially is you are women because more advantage they will try to get from you. More
by lilial
Employees Worked With
Chris Holmes
November 17, 2014
Bought my first new car!!! Great place and friendly people...so very happy with my purchase of a 2015 Chevy Sonic...thank you to Joee Marrero for your awesome help had a blast.. Great place and friendly people...so very happy with my purchase of a 2015 Chevy Sonic...thank you to Joee Marrero for your awesome help had a blast..... More
by Kecia.Renkel
Employees Worked With
Joe Marrero
