Rick Hendrick Chevrolet Duluth

Contacted by Internet "Customer Service" Rep and stood up! I had a very bad experience with this dealership. I had contacted the dealership website myatlantachevy.com and I was contacted via email and by tex I had a very bad experience with this dealership. I had contacted the dealership website myatlantachevy.com and I was contacted via email and by text. The person who contacted me was Heather Lewis. I told her I would be in on Saturday or Sunday. Turns out I could not get in on Saturday but I DID contact her and let her know I would not be in. Sunday comes and she sends me a text to ask me when I would be in. I texted her back and let her know I was running late but I would be in. I texted her before I left my home in Decatur so she would know I was coming. I got there and she said that she would be right over. I waited 45 minutes PLUS without a single text, email, NOTHING. I texted and said if I did not hear back in 10 minutes I was leaving. Still NOT response. I finally sent a text and told her I was leaving. I was so irritated. I texted her back and told her I thought iw as totally unacceptable that she would leave me there for 45 minutes with NO status and worse, NO APOLOGY for standing me up! I will NOT ever go back to this dealership. I hate dealing with Car Salesman so the internet thing is best for me...now that seems to be infected by loser salespeople! Thanks but no thanks Hendrick for this horrible experience!! Scott Miller More

2017 Corvette Grand Sport I've made 2 deals here and both have been the same. Financing went through quickly thanks to Vlad, and Chris helped detail all of the differences betw I've made 2 deals here and both have been the same. Financing went through quickly thanks to Vlad, and Chris helped detail all of the differences between models and trims on the Corvette with his extensive knowledge which helped me make the decision to upgrade from a Stingray Z51 to a Grand Sport. Quick and amazing deal made. No nonsense and they made it easy to test drive and buy. If you are looking for a new car, this is the place to go. Ask for Chris if you want a Corvette, there's a reason why he's a specialist. More

BEWARE: They're great until after you purchase DO NOT BUY A USED CAR FROM THIS DEALERSHIP!!! I've had better experiences with buy here, pay here lots. At least, if they sell you a car with somethin DO NOT BUY A USED CAR FROM THIS DEALERSHIP!!! I've had better experiences with buy here, pay here lots. At least, if they sell you a car with something wrong with it, they will work with you to fix the issue. My husband and I both bought cars here, his used, mine new. I haven't had any issues with my new car, however, a couple days after getting his car, the brakes started squeaking. We're six months in with the car and now having engine problems. The dealership claims a 5 point inspection was done, that's bogus because if that were true then these issues should've been caught and addressed.. We got the additional warranty on the car at the time of purchase but apparently, it covers NOTHING! Not only will they not fix the issue that they should've caught IF they inspected the car prior to us purchasing it but apparently, the "warranty" doesn't cover it either. VLADIMIR in finance explained the purchased coverage at the time of purchase and lied about everything covered. There's no corporate number to call so there's no one to complain to. Everything is in house. This dealership is ridiculous! More

Waste of tme I told the sales representative my down payment and credit situation. I also told them I didn't live close. I did my online application and was pre ra I told the sales representative my down payment and credit situation. I also told them I didn't live close. I did my online application and was pre rapproved. I got there and they tried to sell me a car I didnt want. Then they more than doubled the down payment. I hate wasting my time gas and money. More

A True Blessing I had a great visit to Rick Hendrick Chevrolet in Duluth, GA. The people were friendly and knowledgeable and weren't pushy like some dealers can be. B I had a great visit to Rick Hendrick Chevrolet in Duluth, GA. The people were friendly and knowledgeable and weren't pushy like some dealers can be. Brandon and Renaldo Robinson were helped to make are visit worth while. We came in for 1 vehicle and left with 2 . My daughter and I are happy with our 2017 Equinox and our 2017 Sonic. The visit was a true blessing. More

Unexpected Awesome After looking for months for an EV or Hybrid car, my wife and I finally found the Chevy Volt I'd been holding out for at Rick Hendrick. Not sure how w After looking for months for an EV or Hybrid car, my wife and I finally found the Chevy Volt I'd been holding out for at Rick Hendrick. Not sure how we lucked out by getting Brandon Robinson, but he is the man. Well versed in the business but also so friendly that you just wanna be his buddy after the whole transaction goes through. Never experienced that at a dealership before. He's like a new breed of car salesman, the kind that doesn't suck. The whole operation is run unlike any other dealership I've ever been to. In fact, Brandon in Sales and Tyrell in the financial offices worked so well together, that I assumed they had been permanently paired up because of their chemistry. But it just turns out that everyone there works so well together, that no matter which sales person is paired with which financial person, it's going to be a solid experience. But again, Brandon took it above and beyond. Seriously, if you can get him to help you out, I highly recommend it. More

Great Service at Rick Hendrick Chevrolet in Duluth This past weekend my wife and I went to Rick Hendrick Chevrolet in Duluth to look for a new car. We were interested in a 2017 Camaro and Brandon Robi This past weekend my wife and I went to Rick Hendrick Chevrolet in Duluth to look for a new car. We were interested in a 2017 Camaro and Brandon Robinson was our sales consultant. He made the whole experience easy and enjoyable! Brandon was very knowledgeable and answered all of our questions about the vehicle as well as showed us multiple things about it that we didn't know to ask. He even sat in the backseat of the Camaro during our test drive- that alone deserves a five star rating! He was friendly and extremely helpful when going over our finance options. Brandon also kept telling us that if we ever needed anything at all, to contact him and he would take care of it. Vlad Pirvulescu in finance was also very friendly and helpful! We couldn't have asked for better employees to help us with this purchase and at the end of the day we drove away in a beautiful brand new Camaro! More

Excellent dealership On June 17th my fiance went down to Duluth Rick Hendricks chevrolet. And met with Miguel. He was upfront and honest with us. He answered all our quest On June 17th my fiance went down to Duluth Rick Hendricks chevrolet. And met with Miguel. He was upfront and honest with us. He answered all our questions. We are very pleased with our purchase. We drove off in a 2017 Chevy Cruz... Definitely will be back in the future to buy another car.. More

Very large dealership - impersonal, poor quality I was excited about coming to this dealer - I'd finally found the perfect pre-owned vehicle that ticked all the boxes! I communicated with a woman by I was excited about coming to this dealer - I'd finally found the perfect pre-owned vehicle that ticked all the boxes! I communicated with a woman by the name of Heather Lewis. It appeared most of the ratings of this dealer were positive, but there was one negative review that specifically mentioned Heather and which reported that the customer had made an appointment with her, but instead they were passed off to another sales person and then found out that the two vehicles Heather had said were at the dealership were later disclosed by the salesman to have never been there (you can read the review under Heather Lewis' name). Because this was a longer trip for me, I asked Heather to confirm that the vehicle was at their dealership and that it had options I communicated to her in advance. She assured me the vehicle was at the dealership and was exactly what I was looking for. So I made the trip. Heather texted me to confirm I was coming to meet her, etc. When I arrived, as the previous customer mentioned, it was not Heather but a floor sales manager (nice guy) who would then assign a different sales person to me. Apparently, Heather is in upstairs in an internet, business development office and doesn't work directly with customers on the sales floor. I was told that her boss doesn't "allow his team to come downstairs". That's okay, but I found it so strange that all our communication was very clearly indicating that she was going to be meeting with me. It was puzzling and disconcerting - not a good way to make a first impression and establish trust with a new (potential) customer. Also, it was a little annoying to be asked what I was looking for, when I'd gone through all of this with Heather in detail. The bigger dissappointment came when they showed me the car I had driven so far to see - it was missing one of the "must haves" I had clearly communicated to Heather and which she had clearly assured me that the vehicle possesed. To top it off, the young salesman kept asking me personal questions, pressing for answers when I clearly didn't want to answer him. Lastly, although I'd made an appointment the car clearly had not been cleaned before it was shown to me. It was dirty and when I opened the storage compartment between the two front seats there was trash from the previous owner, including a $5,000+ check written for earnest money of some sort. Under the hood was also dirty and dusty. Pros: this is a large dealership and there are many cars available to show customers. Cons: poor communication between departments and with their customers, and a very poor presentation of their product. I've been at other Hendrick dealerships and have always had a pleasant experience, but my trip to this particular dealership was uncomfortable, impersonal, sometimes confusing, often frustrating and an unfortunate waste of half of a day. If you find a car here you like, I'd recommend going to another Hendrick dealership and asking if the vehicle could be transfered so you can avoid the disfunctional, big dealership machine they have in place. I hope this info helps someone else! :-) More

Great service Innocent was an excellent sales person. He was very helpful and willing to work with me on price and down payment. Definitely ask for him! Innocent was an excellent sales person. He was very helpful and willing to work with me on price and down payment. Definitely ask for him! More