Rick Case Kia Sunrise

I had Herb Sedler, product specialist walk me through the new car purchase process. He was very professional and personable. He reviewed every detail and answered every question I put to him. Knowledgeable a new car purchase process. He was very professional and personable. He reviewed every detail and answered every question I put to him. Knowledgeable about the product and his experienced was evident in his service. Simply the best auto purchase experience I've ever had. Thx Herb. More

Service mistake left me stranded. Took my car in for an oil change and tire rotation. Service recommended to also get fluids exchanged, including transmission fluid, based on the milea Took my car in for an oil change and tire rotation. Service recommended to also get fluids exchanged, including transmission fluid, based on the mileage. I took their recommendation and had those services done. After it was done, drove 5 minutes home since I live right down the street. One hour later I take my car out, and can feel the power loss until I come to a complete stop on the side of the road, unable to accelerate. I notice under the car that there is a large puddle of transmission fluid. I walk over to the dealer since I'm still somewhat close but service had gone home for the day (it was just past their hours). I'm told by a rep there, Ryan Williams, that they are unable to call a tow truck for me. He mentioned getting chains and pulling me as a possibility, but I didn't feel safe being responsible for braking and not hitting his car. So I walk back to my car and call AAA to have them get me to the dealership (thank goodness I had them). I leave the keys there for them to take a look at the next morning, which is Sunday. Sunday I'm told that they don't have the proper staff to fix the issue and will have to look at it on Monday. Also, they are unable to provide me with a loaner car. So I'm stuck on Sunday. Ian, the service advisor I'd been talking with, mentioned that I could call them to have a shuttle take me to work on Monday, but I live so close to the office that it was not necessary. On Monday I call them and leave a message around 1pm since I haven't heard an update. Get a call back soon after saying that the car is ready. Ian acknowledges that it was their fault due to not clamping down a hose tight enough and having the line come loose. They refilled the transmission fluid that I had lost and made sure it was all in working order again. Ian was super friendly and very apologetic throughout the process, but the dealership just didn't seem like it was well prepared to take care of its customers: 1. A silly service mistake that lead to major trouble and could have damaged my transmission (I was reassured there was no damage, but I'm kind of still worried about this coming up later) 2. I was left to figure out how to get my car towed on my own. 3. The dealership did not provide me with a means of transportation while my car was out of commission. They did the bare minimum to correct it, refilling the fluid that I had lost, for free, which obviously they should do anyways, but after spending over $600 for services there on Saturday I just felt short-changed from the whole experience; offered nothing for my trouble. More

Herb did an wonderful job assisting me with selecting my car. He was very knowledgeable of the vehicles we test drived. I love my new car!!! car. He was very knowledgeable of the vehicles we test drived. I love my new car!!! More

The sales guy, Hussain Belghmi was very helpful, he knows how customers leave the dealer driving a Kia! He worked fast and professionally, I love Kia. how customers leave the dealer driving a Kia! He worked fast and professionally, I love Kia. More

I called and was inquiring about a vehicle and a lady picked up the phone and was very unprofessional when I was asking specific details about the vehicle, she did not know anything about the vehicle so picked up the phone and was very unprofessional when I was asking specific details about the vehicle, she did not know anything about the vehicle so I asked to speak with a different employe she said “whatever”and hang up the phone. So I called back 10 minutes later and a gentleman picked up the phone was super professional but I thought it would be easier to ask a manager the Specific questions I have, so he grabs his manager and he picks up the phone irritated and says “hello” I ask him the questions and he says I would not be able to let you have the vehicle looked at by someone after beating around the bush when he could have told me directly note it is a used car that has been in 2 accidents. So I tell him alright thank you I will not be coming to look at the vehicle and started to tell him about the first employe and he hung up on me... So I hope all of you’re employees/ managers are not this disrespectful and unprofessional. Sounds like you need to have them take a customer Service class or something? Ps I will never purchase or recommend anyone to this dealer ship. More

I enjoy going to Rick Case Kia because they are very accommodating with their service. I only had a specific amount of time to get an oil change and they took care of me quickly and professionally. The accommodating with their service. I only had a specific amount of time to get an oil change and they took care of me quickly and professionally. The service tech Daniel Gray is a wonderful employee for Rick Case Kia. He addressed all my concerns in a timely manner and delivered my car to me which was most helpful. I would recommend Rick Case Kia to anyone who is looking for good service, professional help, and a pleasant atmosphere. More

Sold my wife news tires she did not need. Bad Diagnosis. They sold my wife two new tires she did not need on the front of the car. I brought it back and they confirmed the the passenger rear tire need replac They sold my wife two new tires she did not need on the front of the car. I brought it back and they confirmed the the passenger rear tire need replacement and was under warranty. The replaced the tire and charged me $25 and would not compensate us in any way for their mistake. Makes me wonder if they were taking advantage of my wife. More

I had a tire problem had a nail in the rear driver side brought my car for repair tire waited for over 2hrs and check if it is ready he said tire Can it be fixed needs a new tire and I have to pay for it I brought my car for repair tire waited for over 2hrs and check if it is ready he said tire Can it be fixed needs a new tire and I have to pay for it I told him mail is in the center of the tire why can't be patched finally it was patched but the service was terrible and i was not told when the car was ready i think I will take my car to another dealer the service person did not know what he was doing very disappointing. More

My 90 year old grandmother has been put on palliative care. She was convinced about 18 months ago to lease a car from Rick Case Kia. She leased a 2018 red Kia Soul for $299 a month on a 36 month lease. Y care. She was convinced about 18 months ago to lease a car from Rick Case Kia. She leased a 2018 red Kia Soul for $299 a month on a 36 month lease. Yesterday I called the dealership and spoke to one of the managers and told them the scenario that we were looking to find a way to get out of the lease. He asked me how many miles were on the car and I told him just under 8,000. He then asked me how much money she put down on the lease and I told him $2,700. He then asked me his final question which was how many payments remain and I told him 15 which would equate to about $4,500. Since the finance company told me I needed to speak with the dealer this is why I called them directly. They told me due to the low mileage as long as the car is in good condition which it is as long as the car has no accidents which it doesn't they would be willing to take the car back pay off the remaining lease payments and sell it as a used vehicle. Excited that I was going to get my grandmother out of her financial responsibility while being put on palliative care and no longer being able to drive I took the car into the dealership. They were very nice but typical car dealership they told me to come in and wasted my time. At the end of the day they told me I needed to pay $3,800 if I wanted them to take the car back. I'm not sure why this dealership decides to waste people's time when I gave them very specific details prior to me driving the vehicle all the way down to their dealership. I would be very cautious about buying a vehicle from a dealership that tells you one thing over the phone and then gives you a totally different story when you walk in the door with the vehicle. You would think a local name like Rick Case would be more willing to work with a senior that shouldn't have been placed into a lease payment from the beginning. I'd never buy a vehicle from a Rick Case Dealership! More

Fantastic service, straight to the point, with a great internet experience before purchase, and a professional sales woman (very important for me: diversity in the workplace) that was amazingly helpful: C internet experience before purchase, and a professional sales woman (very important for me: diversity in the workplace) that was amazingly helpful: Caroll Gil More