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Rick Case Kia Sunrise
Sunrise, FL
284 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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284 Reviews of Rick Case Kia Sunrise
June 18, 2020
Mario was great with greeting me and helping me find a vehicle. He was so patient and with a lot of info on the vehicles. His customer service was outstanding you don't find that anymore. I talk and rec vehicle. He was so patient and with a lot of info on the vehicles. His customer service was outstanding you don't find that anymore. I talk and recommend him And Kia all the time. Good experience. Thank you Kia for he is a great asset. More
by Bonnie
Employees Worked With
Derek McCall, Otto Aponte, Caroll Gil, Daniel Diaz, Mario Duran
June 18, 2020
Juan Concha went over and beyond to ger the car I wanted. Thank you for be very patient and found the best deal for us.Thanks thanks you are the best experience buying a car. Thank you. READ LESS Thank you for be very patient and found the best deal for us.Thanks thanks you are the best experience buying a car. Thank you. READ LESS More
by Onelialduran
Employees Worked With
Juan Carlos Concha
May 26, 2020
Always great customer service. Eddy is the service department is great. Very professional and kind. We will continue to bring our car here for service. department is great. Very professional and kind. We will continue to bring our car here for service. More
by Jessica G.
Employees Worked With
Eddy Rodriguez
April 15, 2020
Rick Case Kia dealer lied to me They will lie to you just to get the sale. Salesman Houssine text me about exchanging my lease for a new kia, he told me that I qualified for Kia vehi They will lie to you just to get the sale. Salesman Houssine text me about exchanging my lease for a new kia, he told me that I qualified for Kia vehicle exchange program for my old lease to trade for a new lease and owe nothing on my old lease. After exchanging my old lease for a new lease I got billed $4000 for my old lease wear and tear overages and tires. I got this bill 2 months after I got my new car. The financing person named Ted never disclosed that part. When I spoke to him after the fact he told me he didnt have to disclose that because it was disclosed to me 3 years ago!!!!When I called the sales manager Anthony Larson he stated there was nothing he could do for me. I told him I had text messages for his salesman showing I was promised I would trade in my lease without owing anything else on it but he didnt care he didnt even want to give me his email address to see these text messages. I told him I couldn't afford to pay $4000 for my old car on top of my new car payment and he did not care. Same sleazy lying salesman here. I thought Rick Case Dealers were better than this. I also called the general Manager Jimmy Contreas leaving multiple voice messages and no he didnt even bother to call me back. Bad salesman bad finance department Ted that lies and tries to upsell at all cost and bad manager Anthony Larson, and Jimmy Cotreas didt care enough to call me back. More
by Abner
Employees Worked With
Jimy Contreras, Anthony Larson, Houssine Belghimi
April 15, 2020
Was lied to about exchangin my lease for a new one They will lie to you just to get the sale. Salesman Houssine text me about exchanging my lease for a new kia, he told me that I qualified for Kia vehi They will lie to you just to get the sale. Salesman Houssine text me about exchanging my lease for a new kia, he told me that I qualified for Kia vehicle exchange program for my old lease to trade for a new lease and owe nothing. After exchanging my old lease for a new lease I got billed $4000 for my old lease wear and tear overages and tires. I got this bill 2 months after I got my new car. The financing person named Ted never disclosed I would still owe these charges. He told me he didnt have to disclose that because it was disclosed to me 3 years ago!!!!When I called the sales manager Anthony Larson he stated there was nothing he could do for me. I told him I had text messages for his salesman showing I was promised I would trade in my lease without owing anything else on it but he didnt care he didnt even want to give me his email address to see these text messages. I told him I couldn't afford to pay $4000 for my old car on top of my new car payment and he did not care. Same sleazy lying salesman here. I thought Rick Case Dealers were better than this. I also called the general Manager and no he didnt even bother to call me back. Bad salesman bad finance department that lies and tries to upsell at all cost and bad manager Anthony Larson. More
by Abner
Employees Worked With
Jimy Contreras, Anthony Larson, Houssine Belghimi
April 07, 2020
I have bought three Kia Sorrento in the last 6 years from Rick case Kia sawgrass. Between the sales consultant and financial manager, Derek McMall, he would definitely give you the best advice and do the be Rick case Kia sawgrass. Between the sales consultant and financial manager, Derek McMall, he would definitely give you the best advice and do the best deal that he can. They always work with you to make you happy and satisfied with your purchase - if you are shopping for any automobile... Rick case Kia in sawgrass is the place to go. More
by Jr33351
Employees Worked With
Derek McCall, Otto Aponte
March 17, 2020
I went in looking to buy a new car, while still owing money on my previous car. I got a very fair offer for my trade in right off the bat. I was also set on getting a higher trim level on my Forte for a money on my previous car. I got a very fair offer for my trade in right off the bat. I was also set on getting a higher trim level on my Forte for a reasonable price, and the guys at Rick Case Kia went above and beyond to make this happen for me. Before leaving the dealership, Ryan sat with me and made sure I understood every feature of my new vehicle and set everything up for me. I had a very pleasant experience overall on my new car purchase! More
by stephmabel12
Employees Worked With
Ryan Williams
March 08, 2020
new kia forte - one of the best days of my life! let's start by saying that I've been to other dealers before, many of them. Rick Case Kia in Sunrise is at a whole different level! not only i dr let's start by saying that I've been to other dealers before, many of them. Rick Case Kia in Sunrise is at a whole different level! not only i drove back home on a brand new Kia Forte =) but i also found a group of people who made me feel welcomed, pampered and helped when needed. they're probably the most professional and detail oriented workers out there... and on top of that thy're also extremely friendly. Caroll Gil is probably the most remarkable example of how being professional and being fun to talk to can merge and create the ultimate 'buying a brand new car experience' can't wait to get my oil change now =) so i can have them taking care of my ride again =) More
by Bryan T
Employees Worked With
Christian Maidana, Caroll Gil
March 05, 2020
Thank You! Although we did not purchase a vehicle from this location our experience was extremely professional. Carroll was very easy to work with and went above Although we did not purchase a vehicle from this location our experience was extremely professional. Carroll was very easy to work with and went above and beyond to help. I greatly appreciate all of her time and effort. More
by Mark S
Employees Worked With
Caroll Gil
March 03, 2020
Ryan Williams was instrumental in our decision making process with his patience and honesty and being very courteous to our needs from start to finish . process with his patience and honesty and being very courteous to our needs from start to finish . More
by angkeith33323
Employees Worked With
Ryan Williams
