Rick Case Hyundai Davie

I left my brand new car for service because it had a leak which could not be detected but the car was flooded in the inside... there was a lake in the back seat floor. A month later... no news , impossible t which could not be detected but the car was flooded in the inside... there was a lake in the back seat floor. A month later... no news , impossible to talk to anyone or get a return call...Very upsetting and frustrating! Mr. Perry was going on vacation Mr. Wells was supposed to take over and call me within a week... It's been over a month! The only decent thing about this issue was that they gave me a loaner to move around. Three month old car! More

Purchased new 23 santa fe 6 weeks ago and it's been at shop for 5 weeks getting service and they can't find problem.so they told me to file lemon law on car so they can wash their hands go figure. I am st shop for 5 weeks getting service and they can't find problem.so they told me to file lemon law on car so they can wash their hands go figure. I am stuck with a lemon as they labeled it. They are making me deal with hyundai rather than correct the issue themselves. Never again will I buy from them. They don't provide the service a customer should get. More

Estoy muy satisfecha con el servicio recibido y Rafael Herrera siempre estuvo en la mejor disoposicion de ayudarme y contestar todas mis preguntas. Herrera siempre estuvo en la mejor disoposicion de ayudarme y contestar todas mis preguntas. More

I left my hyundai equus to check because was dead and I test it the starter and was good. Few days later service guy call me and told me need a starter and i said the starter is. I call electrician mecha test it the starter and was good. Few days later service guy call me and told me need a starter and i said the starter is. I call electrician mechanic he diagnose a ECU was bad. I pick the car and they waive the diagnose a fee 275.00 and I save over $1000.00 of unnecessary repair . Don’t believe on Dealer got second opinion More

Getting anyone on the phone is a joke. There service dept. stinks. For a oil change 3 month out. Still waiting on a ac part since July. Calif says we can expedite part, waiting There service dept. stinks. For a oil change 3 month out. Still waiting on a ac part since July. Calif says we can expedite part, waiting More

Left me stranded. 2018 Sonata will not start. Service dept will not even look at it for a month. No help at all. Basically "too bad, so sad." I have purchased/lease 2018 Sonata will not start. Service dept will not even look at it for a month. No help at all. Basically "too bad, so sad." I have purchased/leased 4 Hyundai since 2005. The last 2 from Rick Case with the most recent being a lease in May. And here I am stranded with a 2018 Sonata with only 42k miles and well maintained, and Rick Case service could care less. So am having to face taking it to a non dealer repair shop which we all know will probably be a major repair to the tune of several hundreds of dollars, and all because Rick Case refuses to take care of loyal customers. Even sent them an email and crickets. Do not believe the hype, they want you to buy and then you are in your own More

Horrible service center support - Rick Case Hyundai Weston. I'd like to suggest to anybody that's looking to purchase a car from Rick Case Hyundai – Weston to think twice. Once the purchase is ma Weston. I'd like to suggest to anybody that's looking to purchase a car from Rick Case Hyundai – Weston to think twice. Once the purchase is made, it's a completely different experience from the sales department’s didn't car service, especially at the one in Weston and implantation has been a horrible experience. I have purchased numerous cars and recommended cars to families and friends to the Rick case location, but I may think twice about it going forward My issue is that the lack of customer service skills by the service center teams makes me think twice about purchasing any vehicle with Rick Case in the future. I tried contacting my "service support" person Corey Wells numerous times by phone and by text with no response whatsoever it's been going on for at least a month. The topper today, when I called the 800 number to schedule an appointment, I was told that they didn't have anything for months out and their suggestion was I could take my car to another company to have them service it. I questioned the response of the customer service person that he suggested I leave Rick Case to go outside to have my car serviced. I may take him up on the offer and leave Rick Case for everything. Not Happy, More

Went to Rick Case Hyundai today after waiting 6 weeks for and appointment. I went there because my white paint was coming off my 2019 white Sonata vi had a case number and have a case manager from the corpor and appointment. I went there because my white paint was coming off my 2019 white Sonata vi had a case number and have a case manager from the corporate Hyundai headquarters but Mr Danny Shannon at Rick Case refused to call them or take down the case number. He said it was not his job and he is suppose to be the service manager! Mr Shannon then ignored me and would not tell me where my car was. I had to go out and find it myself. It was being blocked by other cars. It took me some time to get out of there. I was shocked at the rudeness and treatment they give out there especially from a so called service manager! More

2021, I purchased a new Hyundai Ionic Blue at Rick Case, in Davie, Florida. At the 1st service, I had to wait for quite some time as the 'technician' had sprayed oil over the engine and then had to clean i in Davie, Florida. At the 1st service, I had to wait for quite some time as the 'technician' had sprayed oil over the engine and then had to clean it. 2022, when a sun visor was replaced, the 'technician' left greasy finger marks all over the headliner and door – which I had to clean. 2023, I had a 1:00 pm appointment and didn't leave until 5:20 pm as the 'technician' had sprayed oil over the engine (again), which I had to point out to them, and which they the 'technician' had to clean. However, the 'technician' did a sloppy cleaning job on the engine and left some sort of liquid on the hood – which Mr. Aaron Clark in the Sevice Dept., although not his job, kindly cleaned. Based on my experience, it seems, 'technicians' in the Service Dept. take no pride whatsoever in the quality of their work. Totally unacceptable. If I could award zero or minus stars, I would. More

Complete waste of my time . Told Andres exactly what I wanted, he said he had access to one and one was in transit, Got there and they had access to a damaged one , maybe. And n Told Andres exactly what I wanted, he said he had access to one and one was in transit, Got there and they had access to a damaged one , maybe. And none in transit. I don't like my time being wasted and being treated in such a disrespectful manner. I would warn everyone to shop elsewhere. More