Rick Case Hyundai Davie

My name is Alan Nunez a genuine customer of Rick Case Hyundai in Weston Florida, I lease in 2011 a 2012 Sonata which after the lease I bought and kept it until 2020, I gave it to Rick Case as down paymen Hyundai in Weston Florida, I lease in 2011 a 2012 Sonata which after the lease I bought and kept it until 2020, I gave it to Rick Case as down payment to get a new Sonata N-Line 2021 which I drove it for 20.000 miles in 3 years and on 03/18/24 started having transmission problems. I google my problem and I found out that it was a recall in 2023 from Hyundai recalling 53,142 cars and SUVs from 2021 and 2022 model years equipped with and eight-speed transmission oil pump malfunction could trigger an improper fail-safe model reaction that causes the transmission to disengage. I have never received a letter mentionthat problem, Last month I went to Rick Case to do the Sonata oil change and noone said anything about the transmission recall. Instead they offered to buy the car forgiving me my last lease payment and of course I have accepted because the car was running perfect. So yesterday Friday March 22nd I took the car to Rick Case Hyundai in Weston Florida and I was told that I have to leave the car because the transmission has to be replace free charge and is going to take from 2 to 3 weeks bacause Hyundai has to approve it and send the new transmission. I said Okay no problem and I'm going to need a loaner since the car is under warranty and it wasn't my fault that the transmission is having problems and from Rick Case customer service representative told me that it was impossible to give a loaner because it needs to be approved by Hyundai, what more prove Hyundai needs or Rick Case Hyundai that their own mechanics said that the car needs a new transmission. Also Rick Case service representative said that I have to rent a car and Hyundai might reimburse me the money back, here in South Florida to rent a medium size vehicle weekly is about $500-575, I need a car to go to work and pick up my 12 years old daughter from school, also they don't know my economic situation to asked me to rent a car and maybe I get reimburse, my car has 20.000 miles in 3 years and the transmission failed, Rick Case should offered me a loaner and then Rick Case ask for HyundaiUSA to get reimburse. I'm frustrated with Rick Case Hyundai Dealer in Weston Florida because I'm leasing also right know a Hyundai Santa Fe 2022 for the wife, a Tucson 2021 for my son which the lease ends in June 2024 and what after Rick Case Hyundai is doing, not taking care of the customers with me to not give a loaner with my car the transmission failed, I am not asking to receive a free car as a gift, I'm buying a car from you is under warranty from Hyundai USA the transmission failed and you are telling me to rent a car, no way Jose that's not professional, so I'm going to another dealer and different brand. Since 2012 I am a Rick Case customer, leasing and buying cars, before this just mentioned I lease 2 Elantras and 1 Kona and Rick Case today abandoned me. More

I am TI am absolutely delighted with the exceptional service provided by Alek and Corey Wells! They are always there for me, ready to address any question, problem, or major concern I may have. And let' service provided by Alek and Corey Wells! They are always there for me, ready to address any question, problem, or major concern I may have. And let's not forget about Danny, who I believe is the supervisor. With this incredible team, it's impossible not to be tempted to purchase a Hyundai, especially if you encounter any difficulties. I am now on my sixth vehicle, which clearly demonstrates my loyalty. I couldn't be happier with my experience, and I look forward to many more years of buying Hyundai cars! More

I had an appointment after waiting 1 month, when I got to the service part I was waiting for more than 30 minutes and when I asked they told me that I had to wait. When I complained because I had 30 minutes the service part I was waiting for more than 30 minutes and when I asked they told me that I had to wait. When I complained because I had 30 minutes waiting, they told me that they couldn't do anything else. A service person yelled at me that if I had any problem, I would talk to the manager. The manager was present and at no time did he address me. When you try to find another appointment at other dealers, they give you an appointment within a month and a half to three months. Who wants to buy or have a Hyundai under these scenarios Terrible and bad attention. More

Bad dealer they lied bad customer service the just want your money and dont comply with service contract your money and dont comply with service contract More

2023 Tucson Hybrid. Issue with the hvac system for months (mainly a strange odor coming out of it) took it to service where they "fixed the issue" to not only still havi Issue with the hvac system for months (mainly a strange odor coming out of it) took it to service where they "fixed the issue" to not only still having the same problem. Called service and they gave me an appointment 30 days from now and told me to call Hyundai to deal w the issue sonner or go to another dealership. And she didn't even let me talk to the service manager.Turns out that they never replaced the cabin filter when i took it to service,It was moldy and full of crap, i wonder if they actually performed the oil change at this point. Never again will I buy from them let alone a Hyundai product. More

I accompanied my friend to learn how to use a navigation feature. We come from a different state, but that didn't make a difference in the helpfulness of the person at the front desk nor the salesman Osbel feature. We come from a different state, but that didn't make a difference in the helpfulness of the person at the front desk nor the salesman Osbel Ruz. He not only showed my friend how use a navigation feature, but others he didn't use. Osbel didn't rush through any explanation. If I was looking for a car, I would certainly use this dealership. More

Great experience, Rey made getting the new car as easy as possible. Always going above and beyond to help the customer. Any questions? Just call Rey and he'll take care of it. possible. Always going above and beyond to help the customer. Any questions? Just call Rey and he'll take care of it. More

I left my brand new car for service because it had a leak which could not be detected but the car was flooded in the inside... there was a lake in the back seat floor. A month later... no news , impossible t which could not be detected but the car was flooded in the inside... there was a lake in the back seat floor. A month later... no news , impossible to talk to anyone or get a return call...Very upsetting and frustrating! Mr. Perry was going on vacation Mr. Wells was supposed to take over and call me within a week... It's been over a month! The only decent thing about this issue was that they gave me a loaner to move around. Three month old car! More

Purchased new 23 santa fe 6 weeks ago and it's been at shop for 5 weeks getting service and they can't find problem.so they told me to file lemon law on car so they can wash their hands go figure. I am st shop for 5 weeks getting service and they can't find problem.so they told me to file lemon law on car so they can wash their hands go figure. I am stuck with a lemon as they labeled it. They are making me deal with hyundai rather than correct the issue themselves. Never again will I buy from them. They don't provide the service a customer should get. More

Estoy muy satisfecha con el servicio recibido y Rafael Herrera siempre estuvo en la mejor disoposicion de ayudarme y contestar todas mis preguntas. Herrera siempre estuvo en la mejor disoposicion de ayudarme y contestar todas mis preguntas. More