Rick Case Hyundai Davie

Rick Case in Weston/Davie This is how companies loss their customers. Today 4-14-23 I had and appointment for a recall. I made this appointment in February. I arrived @8am and guess what. No part loss their customers. Today 4-14-23 I had and appointment for a recall. I made this appointment in February. I arrived @8am and guess what. No parts were ever ordered for my appointment. Mr Danny Shannon (Automotive Service manager) told me in-front of everyone( so it’s recorded in their cameras). “Why should we order a part if we don’t even know if your showing up for your appointment “. And he repeated again. My service person who was very polite, told him he checked and it was never, ever ordered. Given I get text and emails weekly until yesterday, remind me if my up coming appointment. That So call service manager Danny Shannon said that they had the part for other customers that were coming but not for me. So how should I look at this, is he being prejudiced in some way. He most certainly doesn’t belong in his position. He had absolutely No place telling me what he said. THIS is how you LOOSE customer completely. I have been Hyundai customer for over 15 years now. #rickcasehyundai #hyundai #1Star #reviews #customerservice #automotive #weston #davie #florida More

Everything is Excellent but Service Manuel is not easy to understand because every model is made of only one book. understand because every model is made of only one book. More

Fue excelente la atención en solo 2 horas me habían hecho todo el papeleo. Muy eficientes y tratan de darte lo mejor para el cliente. Rey mi manager de ventas fue excepcional todo el papeleo. Muy eficientes y tratan de darte lo mejor para el cliente. Rey mi manager de ventas fue excepcional More

Marlon is the best ever ! He was helping my mom then decided to help me ! He goes far surpassed in every single way to make sure you have a pleasant experienced ; he is the be He was helping my mom then decided to help me ! He goes far surpassed in every single way to make sure you have a pleasant experienced ; he is the best ever I would recommend him to anyone ! More

Luis Ureta was of great assistance on every step of the whole process to find and decide about the right car for our needs. He is and his team are excellent and reliable Professionals. whole process to find and decide about the right car for our needs. He is and his team are excellent and reliable Professionals. More

They were of great assistance in the process of getting my car repaired using car shield my car repaired using car shield More

TD Newsome always takes care of service for my car, this time around I needed a new engine and he made the process so easy! He kept me updated along the way so I was never wondering what was happening with time around I needed a new engine and he made the process so easy! He kept me updated along the way so I was never wondering what was happening with my car, I knew it was in good hands. More

I had an appointment at 3 o’clock for my car to have a recall software update done, check on an issue that I was having and also the recommended oil change and tire rotation maintenance for the car. I was recall software update done, check on an issue that I was having and also the recommended oil change and tire rotation maintenance for the car. I was told that it was going to have to be left and that they would call me the next day to pick up. I did not receive a call all day, so at the end of the day around 4:30 I called the dealership to see what was going on with my car. They told me that if I didn’t hear back from my service advisor in a half hour to give him a call back. I actually didn’t call till the next morning and funny how when he texted me back almost immediately my car was miraculously done. (I wonder when it had gotten finished the day before and the fact that nobody told me). Additionally, like I said, part of the service was a tire rotation. I had a feeling the last time I got this service that the tires did not get rotated but I couldn’t prove it. This time I marked my tires before I went in. Sure enough, they did NOT rotate them, however, on the invoice it says they did. They are also low on tire pressure as I know that was the case before I brought the car in and I thought that they were going to fill them to the proper psi as part of the service. They are the same psi as when I brought them in, but funny they made sure to let me know that I had “only” had 5 mm tread left and tried to sell me four new tires. How convenient. I will be going to a different Hyundai dealership to get my warranty work done from now on. My Santa Fe is less than 2 yrs old. More

A very clean, professional place of business. Customers are treated with respect. Great car buying experience. Customers are treated with respect. Great car buying experience. More

Dwayne Robinson is truly smart and one of the best sales associates. He knows his product. I work in sales and the reason I came back was because of Dwayne's customer service. He followed up with me and res associates. He knows his product. I work in sales and the reason I came back was because of Dwayne's customer service. He followed up with me and rescheduled my appointment. He really is an asset to your company and I hope management realizes it. As for Malik and Ryan as managers, they are very welcoming and were the most transparent people I have met. They both broke everything down and made sure I understood everything and answered all my questions. These men a truly great at what they do. More