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Richfield Bloomington Honda
Richfield, MN
1,179 Reviews
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February 08, 2025
There was a recall on my 2022 Honda Civic in October 3 2024. I had an oil change on December 14 and mentioned the recall and the letter I received in the mail to the service advisor. She said “oh yeah, we 2024. I had an oil change on December 14 and mentioned the recall and the letter I received in the mail to the service advisor. She said “oh yeah, we always look and take care of all recalls when performing oil changes” after the service was done, I asked if everything was Ok? “Yep” no issues with the recall? “Nope”. That was a flat out LIE A week or so ago, my parking sensor lights went on. It said to contact the dealer. I looked online and typed in my VIN and realized the recall was never performed. How could it be? Apparently it requires the car to be on site for 1-2 days. That’s doesn’t get looked at during a 1-hour oil change. Unbelievable carelessness. I went in for an appointment this morning 2/8 regarding the recall. I explained the situation to the Service Advisor Shelley. She said “OK, that will be a $159 diagnosis charge” I asked about the recall. “Well you have to leaver you car here 1-2 days” I didn’t know that. I asked why I was lied to back in December. “We probably didn’t have the parts at that time” really? That’s your answer? Ridiculous and unprofessional. Lots of attitude. Not courteous or apologetic. Apparently this is all my fault… I can get a diagnosis in 5 mins for free at Autozone and I am also filing a complaint today with the NHTSA. This is lazy, unprofessional service. More
by Mikejfee
Employees Worked With
Shelley
January 25, 2025
Drew was exceptional in making our lease of the Ridgeline as efficient as possible. We hope to purchase a new vehicle from Drew in the very near future. Ridgeline as efficient as possible. We hope to purchase a new vehicle from Drew in the very near future. More
by larhelsene
Employees Worked With
Andrew Griebler
January 15, 2025
Matthew was nice and helpful. The service at Richfield Bloomington Honda was quick. Brad was quick on getting the paperwork done for us and walked thru all the details with us. The service at Richfield Bloomington Honda was quick. Brad was quick on getting the paperwork done for us and walked thru all the details with us. More
by Van Nguyen
Employees Worked With
I don’t remember Brad’s last name but he was the one that worked on paperwork for me, Matt Smith
December 31, 2024
Great purchasing experience! I was treated like family by all employees. Every thing was well covered and explained to my satisfaction. I was treated like family by all employees. Every thing was well covered and explained to my satisfaction. More
by Greg Sheehan
Employees Worked With
Chip Richards, Matt Smith
December 30, 2024
Great experience. The entire team at Richfield Honda is wonderful to work with. I would recommend anyone to buy from Kristoffer without hesitation. The entire team at Richfield Honda is wonderful to work with. I would recommend anyone to buy from Kristoffer without hesitation. More
by Hallman
Employees Worked With
Kristoffer Reiter
December 29, 2024
We are working with Jose Munoz. He has been excellent. Answered all our questions. He has been very accommodating. Will continue working with him. He has been excellent. Answered all our questions. He has been very accommodating. Will continue working with him. More
by margo.timmerman
Employees Worked With
Jose Munoz
