
Renton Chrysler Dodge Jeep Ram
Renton, WA
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481 Reviews of Renton Chrysler Dodge Jeep Ram
This Dodge dealership is pathetic and the worst customer service place in the world no one should ever get any Dodge worked on at The Renton Dodge or Auburn Doge dealership service department. They over cha service place in the world no one should ever get any Dodge worked on at The Renton Dodge or Auburn Doge dealership service department. They over charge me on everything and didn't even fix what they were supposed to fix. Also had my car almost a most and it's still not finished. I don't even trust and feel comfortable with my car being there to be worked on for anything now. Just the worst experience me and my wife are going thru and I hope they loose there license because so one should ever have to go thru this BS. More
When I was in for warranty service and an oil change I was told I needed to have my brakes replaced on my 2019 Jeep Grand Cherokee with 24550 miles. The cost was well over $1000. I declined the addition was told I needed to have my brakes replaced on my 2019 Jeep Grand Cherokee with 24550 miles. The cost was well over $1000. I declined the additional service since it seemed VERY early. Today I took a wheel off to replace the pads myself (rotors are fine) to find that in 24k miles I have only used 1.51mm out of the 12mm. The pad material thickness is still 10.49mm! I now do not trust their service department to give me honest information at all. This was a clear and blatant attempt to profit from unnecessary parts and labor charges. I wonder how many customers they have scammed prior to me with unnecessary auto maintenance and repair? I will NEVER go to this Jeep Chrysler Dodge service department again and will tell anyone else not to either. DISHONEST auto service recommendations for profit! This was FAR from a little upselling. This is lying to your customers! More
My visit for recall service was done professionally. Breanna was very courteous & helpful in handling my concerns & in helping to schedule a future repair for warranty work. This was refreshing after de Breanna was very courteous & helpful in handling my concerns & in helping to schedule a future repair for warranty work. This was refreshing after dealing with FCA on previous occasions! More
I was still standing @ the service writer’s desk when Jeremy read the results of the analysis codes describing the technical issues of my car. He then quoted an estimate of charges. He asked if I was dro Jeremy read the results of the analysis codes describing the technical issues of my car. He then quoted an estimate of charges. He asked if I was dropping the car off & I replied I wanted to wait. But after about 1-1/2 hours I was informed that my car would require an additional 3 hours of labor to isolate & would have to be held for a week to finish evaluating & repairing the issue. So the cost to me would be approximately $800.00 unless my extended warranty would cover it. This is unacceptable to me. In my opinion, it appears to be a strategy to gouge me or Chrysler Corp. to allow the dealership to maintain a bottom line while sales are declining. I am okay with the charges to me for initial analysis but I shouldn’t have had to wait to hear the service department inflate a simple electronic problem that could have been corrected into a crisis. The time that was wasted would also require me to be without personal transportation for a week. More