Renton Chrysler Dodge Jeep Ram

We went in to look at a 2019 Nissan Rogue hybrid as I had been looking for one for a while. I originally was supposed to work with Andrea but when I got there, we ended up with Brittany. She was very nice an been looking for one for a while. I originally was supposed to work with Andrea but when I got there, we ended up with Brittany. She was very nice and not pushy which I greatly appreciate in a car salesperson. She did not seem very knowledgeable about this car in particular, which I was understanding about since she wasn't who we were originally working with. Nonetheless, I decided to trade in my car and purchase this one after a wonderful test drive. The lot manager was incredibly friendly and also not pushy. He offered up a lot of advice that I appreciated and they were forthcoming about any add on costs up front. I worked with Joe in the finance department and he was also wonderful and answered all of my questions. My problems began the next day when I noticed a bubble in a tire. I called the dealership and left a message, no one called me back. I called again and got hung up on. I called a third time and was snapped at and told to just bring the car in. I mentioned I lived 2 hours away and asked if I could go to a neighboring dealership. Apparently that wasn't possible. But I finally got back in touch with Brittany and she said I could just bring the tire up on the rim and they would mount a new tire so I didn't have to risk driving the car up there and the tire blowing. She said it would be 1-2 days for the tire to come in, this was on Tuesday. By Friday I hadn't heard anything and she messaged me again that night to ask me what size my tires are so that they could order one...3 days later! I was very fortunate because I had access to one of my parents cars or else I would have had to miss half a week of work due to this. Needless to say, I was frustrated. Saturday afternoon she let's me know the tire is in and I tell her I will be there in a few hours to get it fixed. Arranged for a babysitter and drove up there. The service center told me they wouldn't be able to help me because they were almost closed and didn't have any time to mount the tire. I told them I had just driven 2 hours because i was told it could be done today. Thank goodness the service counter worker pulled a tech to mount the tire really quick, it took maybe 20 minutes. In summary if you're going to buy a car here, make sure you do a thorough test drive and check everything before you leave the lot to make sure you've coordinated any work needing done. The people I worked with were very friendly but my experience was just ok. Not the best. More

Wendy in the service department showed us outstanding customer service. Her knowledge and patience was really appreciated. customer service. Her knowledge and patience was really appreciated. More

Minimum communication, charged more than quoted and suggested services that were unnecessary. Charges far exceeded any other quote but they told me the car would have to be towed off the lot. suggested services that were unnecessary. Charges far exceeded any other quote but they told me the car would have to be towed off the lot. More

They just change fuel filter on my ram 2500 and it’s too expensive I paid $545 , however the other Chrysler Dodge dealer they just offer me for $380 but they didn’t have the fuel filter in stock expensive I paid $545 , however the other Chrysler Dodge dealer they just offer me for $380 but they didn’t have the fuel filter in stock More

The parts department and service department were exceptionally helpful. Jeremy my service advisor was thorough and kept me updated on the diagnosis and repair of my truck. Everyone I talked to was f exceptionally helpful. Jeremy my service advisor was thorough and kept me updated on the diagnosis and repair of my truck. Everyone I talked to was friendly and professional. More

It was a pleasure working with Andrea. She was extremely helpful and patient with all of our questions. She made the car buying experience enjoyable! helpful and patient with all of our questions. She made the car buying experience enjoyable! More

Had an great experience here Vanessa was very helpful and friendly and held herself with a great welcoming smile friendly and held herself with a great welcoming smile More

Andrea is friendly and professional . She assisted me with great care when I was in the market for a car. with great care when I was in the market for a car. More

I really like coming to this dealership because they always take good care of me and explain everything before they charge me. Andrew was very courteous and friendly. always take good care of me and explain everything before they charge me. Andrew was very courteous and friendly. More

This visit was for lightbulb replacement, it was affordable , The service was quick and necessary , affordable , The service was quick and necessary , More