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Reliable Nissan - Service Center

Albuquerque, NM

4.1
708 Reviews

708 Reviews of Reliable Nissan - Service Center

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June 28, 2024

This is a very unreliable establishment, they have no integrity and a disgusting attitude. The managers and general manager are very unprofessional to the point that I don't even know how they were promo More

by Emma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Abdul Kebe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Salazar
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 28, 2024

No establishment should be allowed to treat customers like this and not have changes made. The customer service was aggressive and the attitude of the managers and general manager was revolting, which wa More

by SHAR7P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh
June 28, 2024

Very professional and didn’t wait very long, customer service was very excellent, I highly recommend reliable Nissan to friends and family More

by Tinathompson592
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ceasar chavez
Nov 07, 2024 -

Reliable Nissan responded

Thank you for the fantastic review! We're so glad to hear you had a great experience with our team. We truly appreciate your recommendation and look forward to assisting your friends and family in the future!

June 27, 2024

Excellent service! I never have to wait too long, at times they uber me home. Great complimentary drinks but suggest to add maybe some sodas. More

by Shan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ramon
Jul 04, 2024 -

Reliable Nissan responded

Thank you so much for the fantastic review! We're thrilled to hear that you consistently experience excellent service with short wait times. We appreciate you mentioning our complimentary drinks, and that's a great suggestion to add some sodas to the selection. We'll definitely take that into consideration!

June 27, 2024

I didn't have long to wait and very pleasant. Thank you very much for the consy More

by valeriekjar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Vigil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2024 -

Reliable Nissan responded

Thank you for taking the time to leave us a review! We're thrilled to hear that your experience at Reliable Nissan was pleasant and efficient. We strive to make sure our customers are in and out as quickly as possible, while still providing exceptional service.

June 27, 2024

The online appointment calendar did not sync to the computer calendar so my wait time was almost 3hrs. I have reported this to Reliable Nissan More

by JENE.EBEST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The service advisor I worked with is not listed
June 27, 2024

I needed a diagnostic run on my truck. Made an appointment specifically for one only to find out when I got there that you don't do diagnostics on the weekend. Why would you schedule me fo More

by joshrosenquest
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Didn't work with anyone on this list
June 27, 2024

This dealership is one of the best in ABQ. I highly recommend them for any car purchases, very professional and extremely helpful. More

by ALLAMERICANEAGLE36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Jul 04, 2024 -

Reliable Nissan responded

Thank you for the fantastic review! We at Reliable Nissan strive to provide the best possible experience for our customers, and hearing that we succeeded for you is truly rewarding.

June 27, 2024

First oil change free of charge. Thank you. Greatly appreciated. Everyone very nice and professional More

by jimanon58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abdul Kebe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Sorensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Vigil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Bodie, Zach Roybal, Scott Rodriguez
Jul 04, 2024 -

Reliable Nissan responded

Thanks for the kind words about your experience at Reliable Nissan! We're happy to hear you found our staff to be friendly and professional, and that you appreciated the complimentary first oil change. We strive to provide excellent service, and your feedback lets us know we're on the right track.

June 24, 2024

The problems my new car has are completely dismissed by staff and I feel I deserve more respect than that More

by San
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh McCracken
Jul 01, 2024 -

Reliable Nissan responded

Thank you for taking the time to share your experience with us. We are truly sorry to hear that your concerns were not addressed to your satisfaction and that you felt disrespected during your visit. This is not the level of service we strive to provide. To address your concerns directly, please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com. We appreciate your feedback and hope to regain your trust in our services.

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