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Reliable Nissan - Service Center

Albuquerque, NM

4.1
917 Reviews

917 Reviews of Reliable Nissan - Service Center

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November 28, 2024

Reliable Nissan always has terrible customer service and the services for Nissan are always overpriced. More

by caraydo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ramon Mendoza
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Reliable Nissan responded

We strive to provide excellent service at competitive prices, so it’s disappointing to hear that you feel we’ve fallen short. We’d like the opportunity to address your concerns in more detail. Please reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com.

November 27, 2024

The Staff at Relabke are always very and courteous. Nick at the desk in Service was Extremely polite and friendly. More

by gailbranch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Reliable Nissan responded

Thanks for the fantastic feedback! We're thrilled to hear that our staff, especially Nick, made such a positive impression. Your kind words motivate us to keep providing great service. We look forward to seeing you again soon!

November 26, 2024

Very poor communication and took 2 weeks to fix the truck. The service writers were very hard to get ahold of, and to get answers from. More

by ANDREWHOSREALITY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Anaya
3.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marissa. 1 star.
Dec 02, 2024 -

Reliable Nissan responded

Andrew, we understand your frustration with the communication and delays you experienced while your truck was being serviced. Our goal is to provide efficient and clear communication, and it’s clear we did not meet those expectations this time. We want to address your concerns and ensure this is resolved. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.

November 26, 2024

Everything was great. Good customer service and the work was done quickly. Everyone was very professional. More

by andrew_coca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
Nov 27, 2024 -

Reliable Nissan responded

Thanks for the awesome feedback, Andrew! We're thrilled to hear you had a great experience with our team. Quick service and professionalism are what we aim for. Looking forward to serving you again!

November 26, 2024

Waited about 2 hours. when it was completed they did not rotate my tires. Was not going to wait longer. More

by SALBANO1969
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
David Berrara
Dec 02, 2024 -

Reliable Nissan responded

We understand your frustration with the wait time and the oversight regarding your tire rotation. It's important to us that all services are completed as promised, and we regret that we missed this step during your visit. We appreciate your patience and would like to address this for you. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.

November 26, 2024

They were friendly and efficient taking care of my daughter's car! I will consider taking my car there for regular service. More

by cpad96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2024 -

Reliable Nissan responded

Thanks! We're thrilled to hear you had a great experience with your daughter's car. Our team strives to provide friendly and efficient service, and we look forward to helping you with your car's regular maintenance in the future!

November 25, 2024

Took my car in to get serviced and they had my car out way quick. Great experience! More

by Aperea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Vigil
Nov 26, 2024 -

Reliable Nissan responded

Thanks for the fantastic review! We're thrilled to hear you had a great experience with our quick service. Your satisfaction is our priority, and we look forward to seeing you again!

November 23, 2024

They had my vehicle for longer than one day, which was not expected. They never called me to inform me it was going to stay overnight, either. When I got to my vehicle, my phone holder was broken into two More

by MjDUNlaP75
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ramon Mendoza
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2024 -

Reliable Nissan responded

We also regret hearing about the issue with your phone holder and the lack of follow-up after your inquiry. This is certainly not the level of service we strive to provide. We would like to resolve this matter as quickly as possible, so please contact Steve Vigil, our Service Director, at Svirgil@vtaig.com, and he will work with you directly to address your concerns.

November 23, 2024

The process of setting up appointment was easy and employee was curious, along with day of appointment everyone involved was professional and kind. More

by JBert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Reliable Nissan responded

Thanks for the fantastic feedback! We're thrilled to hear that you found the appointment setup easy and that our team made a positive impression. We strive for professionalism and kindness at every step. Looking forward to seeing you again!

November 23, 2024

I had an oil change last week. The technician did not put the dipstick back in correctly. I have oil all over my brand new driveway and had to bring my car back in to fix the leak. More

by KARENROMERO2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2024 -

Reliable Nissan responded

Karen, we understand how frustrating it must have been to deal with oil on your driveway and to rearrange your schedule. This is certainly not the standard of service we strive for, and we take your feedback seriously. Please reach out to Steve Vigil, Service Director, at Svirgil@vtaig.com so we can ensure that everything is addressed properly and avoid any future issues.

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