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Reliable Nissan - Service Center

Albuquerque, NM

4.1
917 Reviews
Call Service Center (505) 715-5905

917 Reviews of Reliable Nissan - Service Center

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December 21, 2024

I am very satisfied with the Dealer, the Services and the environment.. Ramon is the best. More

by gzlobomanzanita49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Reliable Nissan responded

Thanks for your fantastic feedback! We're thrilled to hear you had a great experience and that Ramon made a positive impact. We appreciate your support and look forward to welcoming you back soon!

December 20, 2024

Will never know if my truck was serviced was not there to see it. It took bout 7 hrs. Mr Nicholas never informed us they were done. We finally seen the truck. Had been parked out there for almost an hour. No More

by ABEYTALINDAABEYTA
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Anaya
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2024 -

Reliable Nissan responded

We understand how frustrating it can be to wait for updates and not feel informed about the status of your vehicle. Ensuring clear communication and timely service is something we take seriously, and your comments about Mr. Nicholas and Mr. Anaya Jr. will be reviewed to address these concerns. If you’d like to discuss your visit further or if there’s anything we can do to assist, please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.

December 19, 2024

Nick who helped me at first made many mistakes and perhaps even lied because he didn’t honor what he originally promised. More

by YLAJO1E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Anaya
1.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2024 -

Reliable Nissan responded

It’s concerning to hear about the challenges you faced, especially with promises not being honored. To address this matter thoroughly, we encourage you to contact Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com.

December 19, 2024

I live 150 miles away from your dealership and I still wouldn’t use anyone else! You are Excellent! More

by pote45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2024 -

Reliable Nissan responded

Thanks! We truly appreciate your loyalty and are thrilled to hear about your positive experience. It means a lot to us that you choose to travel so far for our service. We look forward to assisting you again in the future!

December 19, 2024

Generally would not recommend. They usually do not follow through on their promises and have disappointed many times over the past 6 years. Try one of the other dealerships if you More

by kaltrans12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Laura Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2024 -

Reliable Nissan responded

It's important to us that our team consistently follows through on commitments and delivers the service our customers deserve. To better address your concerns and ensure we make the necessary improvements, we encourage you to reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com, or Steve Vigil, our Service Director, at Svirgil@vtaig.com.

December 19, 2024

Nick and his team were fantastic On time very informative and very helpful glad to see him in service More

by TLZYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2024 -

Reliable Nissan responded

We’re thrilled to hear you had such a great experience with Nick and the team! Timeliness and helpfulness are our top priorities, and your feedback truly means a lot. Thanks for taking the time to share your thoughts!

December 19, 2024

Lack of follow up, tried to charge 300 more than quoted had to call to check on status and insist on them checking the billing. More

by kw2330
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Anaya
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2024 -

Reliable Nissan responded

It's disappointing to hear about your experience with the billing and communication issues. We strive to ensure our processes are clear and our team remains proactive in keeping customers informed throughout their service. To address your concerns further and make things right, we encourage you to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.

December 19, 2024

Nice clean area , very prompt to help you. I will recommend it to other people. More

by pattyjmz10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Anaya
3.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Garcia
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2024 -

Reliable Nissan responded

Thanks, Patty! We're thrilled to hear you had a great experience with us. Cleanliness and prompt service are top priorities, and your recommendation means a lot. We look forward to welcoming you and your friends back soon!

December 19, 2024

It took three weeks to get the part in for my Pathfinder. Ramon was very helpful More

by shonns2471
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2024 -

Reliable Nissan responded

We understand how frustrating it can be to wait for a part, and we appreciate your patience during this process. It’s great to hear that Ramon was helpful throughout, and we’ll be sure to pass along your kind words to him. For any further concerns or questions about your Pathfinder’s service, we encourage you to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.

December 19, 2024

Had scheduled appointment for Saturday morning. Upon arrival told sorry but the technicians that are needed for repair work don't work on the weekends. I guess my time is not valuable. More

by terrylutz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ramon Mendoza
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Anaya
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2024 -

Reliable Nissan responded

We understand how important your time is, and we apologize for any inconvenience caused by the scheduling miscommunication. We aim to provide clear communication and reliable service, so we truly regret that we did not meet those expectations. If you’d like to discuss this matter further or reschedule your repair, please don’t hesitate to reach out to Steve Vigil, Service Director, at Svirgil@vtaig.com.

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