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Reliable Nissan - Service Center

Albuquerque, NM

4.1
917 Reviews
Call Service Center (505) 715-5905

917 Reviews of Reliable Nissan - Service Center

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December 29, 2024

I was charged for checking tires pressure but light in dash board still shows low and I still have a message asking for check pressure tires. I did not follow up because I had to work but overseeing this More

by CELLISGU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember the reps name
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Jan 02, 2025 -

Reliable Nissan responded

We understand how important it is for your vehicle to be properly serviced, especially when it comes to issues like tire pressure, and we're sorry for any inconvenience this may have caused. We appreciate your trust in us and value your feedback. Please feel free to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com so that we can address the issue and ensure everything is properly checked.

December 29, 2024

The service is good and pleasant. They explained what is needed clearly. Waived off oil change fees that is really great. Nice place to sit and work. More

by VINAYLKANTHML
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

Reliable Nissan responded

We're glad to hear that you had a pleasant service experience and that our team clearly explained everything. We’re also happy you appreciated the waived oil change fees and our comfortable sitting area. We truly value your feedback and look forward to serving you again!

December 27, 2024

Brought 2017 Rogue SL hybrid in due to flat tire and no lug nut key. More

by mucket
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

Reliable Nissan responded

Thanks for sharing your experience! We're thrilled to hear you had a positive visit with us. If you need anything else or have more questions about your Rogue, feel free to reach out. We’re here to help!

December 26, 2024

Nice people, but took longer than expected on my vehicle. Honestly I don't know if they fixed the issue cus my air bag light is still flashing More

by 24ko8e24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2024 -

Reliable Nissan responded

We understand how important it is for your vehicle to be fully functional, especially when it comes to safety concerns like the airbag light. We encourage you to reach out to Steve Vigil, Service Director, at Svirgil@vtaig.com so we can address this issue.

December 25, 2024

Beware of this location and their practices. My mom never approved for work to be done and then they cut the part out and then she became forced to pay for work to be done there. Charged for ins More

by CHENGGGD85
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Manny Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2024 -

Reliable Nissan responded

It's important to us that all of our customers feel comfortable and informed throughout their service experience, and it’s clear we missed the mark in this instance. We would appreciate the opportunity to discuss this further and address the situation. Please feel free to contact Steve Vigil, Service Director, at Svirgil@vtaig.com.

December 24, 2024

Great service in and out in A timely manner as always the stay is comfy😉 😊🚙 More

by LATCAROLB26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Vigil
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Dec 30, 2024 -

Reliable Nissan responded

Thanks! We're thrilled to hear you enjoyed your stay and appreciated our timely service. Your comfort is our priority, and we look forward to welcoming you back soon!

December 24, 2024

Ramon was very courteous and respectful. This was the first time I dealt with him, he was awesome. More

by FREDATURNER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2024 -

Reliable Nissan responded

Thanks, Freda! We're thrilled to hear about your positive experience with Ramon. Our team strives to provide excellent service, and it's great to know he made a lasting impression. We appreciate your feedback!

December 23, 2024

The service was great and keep. I was able to get all my services done. I really appreciate the financing options. More

by dara.a.smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2024 -

Reliable Nissan responded

Thanks for the fantastic feedback, Dara! We're thrilled to hear you had a great experience and found our financing options helpful. Your satisfaction means a lot to us, and we look forward to serving you again soon!

December 22, 2024

How do you overfill an oil change is what they did to our vehicle . We had to go back to fix their problem. More

by ECANO1988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
We called to go see a certain vehicle. They said they had it. We went to see it. They couldn’t find a vehicle. They called us back a few days later and said they had the vehicle back. My wife won’t need the car. I went somewhere else.
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Dec 27, 2024 -

Reliable Nissan responded

Overfilling the oil during an oil change is certainly not the standard we aim to uphold, and we appreciate you bringing this to our attention. We are committed to ensuring that all vehicles are serviced with the utmost care and attention to detail, and we understand how frustrating this situation must have been for you. Please don’t hesitate to reach out to Steve Vigil, Service Director, at Svirgil@vtaig.com.

December 21, 2024

Abdul Kebe was the best. He truly cares about his customers. He was very helpful and made sure I got the best deal possible. More

by leeannmccracken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abdul Kebe
Report | Print
Dec 23, 2024 -

Reliable Nissan responded

Thanks, Leeann! We're thrilled to hear about your positive experience with Abdul. Our team works hard to ensure every customer feels valued, and it's great to know we hit the mark. We appreciate your support and hope to see you again soon!

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