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Reliable Nissan - Service Center

Albuquerque, NM

4.1
917 Reviews

917 Reviews of Reliable Nissan - Service Center

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January 15, 2025

Nissan is very helpful I appreciate the help they always help with my car problems More

by Franchesca Gutierrez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
Jan 16, 2025 -

Reliable Nissan responded

Franchesca, thanks for the fantastic review! We're thrilled to hear that our team has been there for you and your car needs. Your satisfaction is our priority, and we look forward to continuing to assist you in the future!

January 15, 2025

Service manager Manny Garcia great job technicians great job on my Nissan and all is working very well bit complicated problem but they took it and got it resolved in a timely manner and I recommend Reliabl More

by Duke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Vigil
Jan 16, 2025 -

Reliable Nissan responded

Thanks for the fantastic review, Duke! We're thrilled to hear that Manny and our technicians provided top-notch service for your Nissan. Your loyalty means a lot to us, and we're glad we could help get everything running smoothly. We appreciate your recommendation!

January 14, 2025

Did not fix both problems that I had asked them to fix. Secondly, I was notified that my car was finished and when I showed up, they had not done the services, I don’t know about you, but it was Christmas More

by SRGINGERY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sophia Salazar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Anaya
2.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Reliable Nissan responded

We understand your frustration with the delay and the fact that the services were not completed as requested. Your time is valuable, and we appreciate you bringing this to our attention. If you'd like to discuss this further or if we can assist in addressing any remaining concerns, please don’t hesitate to reach out to Steve Vigil, Service Director, at Svirgil@vtaig.com.

January 12, 2025

This crew of top notch mechanics and their managers rock! ! You will not find better service anywhere in the state.👍🤗 More

by Strawboss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Vigil
Jan 13, 2025 -

Reliable Nissan responded

Thanks for the fantastic feedback! We’re thrilled to hear you had such a positive experience with our team. Your support means a lot to us, and we’re committed to keeping that top-notch service going strong!

January 12, 2025

Service was nice but the entire facility was freezing cold. Perhaps the heater was broken More

by JCARTERYOUNT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Garcia
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Vigil
Jan 13, 2025 -

Reliable Nissan responded

Thanks for the feedback! We're glad you enjoyed the service. We're looking into the temperature issue to ensure your next visit is more comfortable. Your input helps us improve!

January 11, 2025

On the first visit I asked if they could check the tire front driver side for a leak. I was having to put air in that tire to offend. The tire was aired up but not checked. Staed holding air threw th summe More

by NONE23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Craig Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Reliable Nissan responded

Cathy and David, we understand your concerns regarding the tire issue and the condition of your vehicle. It's important to us that all of our customers are satisfied with the service they receive. We would like to ensure your concerns are addressed please contact Steve Vigil, Service Director, at Svirgil@vtaig.com for further assistance with a quote and to discuss any additional concerns you may have.

January 11, 2025

The Nissan employees are very professional. David was my tech he was thorough kiind 10 More

by angelgirl71366
Workmanship
Recommend Dealer
Yes
Employees Worked With
David From where you get your oil changed.David # 10 Debby Checked me out. Everyone was very professional kind and thorough
Jan 13, 2025 -

Reliable Nissan responded

Thank you! We're thrilled to hear about your positive experience with David and our team. Professionalism and thorough service are what we strive for, and your feedback means a lot to us!

January 11, 2025

Very professional and friendly service. David Barrera was a pleasure to with. He made me feel like the most important person in the room. He explained what they were going to do with my veh More

by JERRY.DELAUGHTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Barrera
Jan 13, 2025 -

Reliable Nissan responded

Thank you for your fantastic review, Jerry! We’re thrilled to hear about your positive experience with David. Our team strives to make every visit exceptional, and we can't wait to welcome you back next time!

January 11, 2025

Very rude service department as if we were bothering them. No sense of urgency nor compassion for the customer. More

by MELWELL1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Abdul Kebe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Reliable Nissan responded

Providing excellent service and ensuring customer satisfaction are top priorities for us, so we’re concerned that we fell short in your case. We appreciate your feedback, as it helps us understand areas where we can improve. Please reach out to Steve Vigil, Service Director, at Svirgil@vtaig.com.

January 10, 2025

The service that was provided by the company was very fast, helpful and efficient. Thank for your great customer service. More

by PAULALOVATO23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Barrera
Jan 10, 2025 -

Reliable Nissan responded

Thanks! We're thrilled to hear you had such a positive experience with our team. Fast and helpful service is what we strive for, and your feedback means a lot to us. We look forward to serving you again!

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