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Reliable Nissan

Albuquerque, NM

Overview
Employees
Reviews
Vehicles
4.2
1,257 Reviews
Reliable Nissan is Albuquerque's Premier Dealer for New Nissan Cars and Quality Used Cars. Reliable Nissan proudly serves our neighbors around the entire Albuquerque area. Reliable Nissan prides itself on outstanding customer service, and we honor Dealership Employees who excel in Nissan Sales customer satisfaction. Reliable Nissan continues to work daily on providing every customer with the finest customer service experience attainable. Reliable Nissan grows stronger every day with new customers. We are always striving to excel in Nissan Sales and Nissan Service and Nissan Parts. We look forward to providing each customer with a unique & personalized touch that puts us among the top Nissan Dealers in the Albuquerque area.
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9951 Coors Boulevard Northwest

Albuquerque, NM

87114

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Showing 1,257 reviews

November 10, 2024

Did not perform all services, had to return for completion after being given keys and told good to go. Vending machine took money without dispensing product, dealership doesn’t operate and couldn’t More

by IRELAND.MICHAEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Vigil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve took care of things once he was alerted to issues
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Nov 11, 2024 -

Reliable Nissan responded

It's concerning to hear about the issues you encountered, from the incomplete service to the vending machine not dispensing the product, as well as the inconvenience of filling out forms that were already completed online. We understand how frustrating this can be. Please know that we take your concerns seriously, and we'd like the opportunity to address this further. For a more thorough resolution, we encourage you to reach out to Steve Vigil, Service Director, at Svirgil@vtaig.com.

November 08, 2024

Reliable Nissan made getting my new car a smooth, hassle-free experience. Their team was professional, helpful, and transparent, making me feel confident about my purchase. Highly recommended! More

by AKSENIIA GARAYEV
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Laura Myers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sophia Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Reliable Nissan responded

Thank you for your fantastic review! We’re thrilled to hear that you had a smooth experience with our team. Your confidence in us means a lot, and we appreciate the recommendation. Enjoy your new Nissan!

November 08, 2024

Reliable Nissan was awesome! They were so kind and patient with my buying experience! thank you Oscar Munoz and Kim G!! will definitely recommend you guys to friend and family! More

by kenn4us
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Laura Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Reliable Nissan responded

Thanks for the wonderful feedback! We're thrilled to hear that Oscar and Kim made your buying experience enjoyable. Your recommendation means a lot to us. We look forward to serving you and your friends and family in the future!

November 08, 2024

EVERYONE IS ALWAYS PROFESSIONAL AND AT THE TOP OF THEIR SKILL PLUS POLITE, LISTENING, RESPECTFUL AND CARING More

by TERESA08012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Reliable Nissan responded

Teresa, thank you for the wonderful feedback! We’re thrilled to hear that our team's professionalism and care made such a positive impression. Your support motivates us to keep delivering our best every day. We appreciate you taking the time to share your experience!

November 08, 2024

I am unsure who Ramon is. But my overall service with Reliable Nissan was a nightmare. More

by fuentesfrancisco32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Laura Myers
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sammy Saavedra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sophia Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Mendoza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Anaya
1.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Sales person
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Nov 11, 2024 -

Reliable Nissan responded

We understand how important it is to have a smooth service experience, and we sincerely apologize that your visit did not meet expectations. We strive to provide exceptional service to all our customers, and it’s clear we missed the mark in your case. To resolve any remaining concerns, please feel free to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.

November 07, 2024

No comment at all the customers service is excellent. I hope they keep this thing all the time. More

by Ramesh shrestha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Reliable Nissan responded

Ramesh, thank you for your fantastic feedback! We're thrilled to hear you had such a great experience with our customer service. We’re committed to maintaining this high standard and appreciate your support!

November 06, 2024

Reliable Nissan was very helpful with helping me purchase a new truck. I am very thankful for their help. Honestly, it all started with my sales lady Lanika! She made this possible by have good communication More

by Jordan N.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Laura Myers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sophia Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reece Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lanika Billie
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2024 -

Reliable Nissan responded

Thank you, Jordan! We're thrilled to hear about your positive experience with Lanika and AJ. Their dedication to understanding your needs truly makes a difference. Enjoy your new truck, and we appreciate your recommendation!

November 06, 2024

I love this dealership they are very professional and reliable I highly recommend anyone to come there More

by Kobry.matthews
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dillion
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Nov 07, 2024 -

Reliable Nissan responded

Thanks, Kobry! We’re thrilled to hear you had a great experience with us. Our team strives to provide professional and reliable service, and your recommendation means a lot. We look forward to seeing you again!

November 06, 2024

This dealership is extremely helpful with any issue or questions I have. They’re also very fast with working on your vehicle More

by layla sandoval
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2024 -

Reliable Nissan responded

Layla, thank you for your fantastic review! We're thrilled to hear that our team has been helpful and efficient in addressing your needs. Your satisfaction is our priority, and we appreciate your trust in us!

November 06, 2024

They don't call you when your car is ready. Very unsatisfied. Thank you again More

by darla.sheets
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Vigil
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

Reliable Nissan responded

We understand how important it is to stay updated on the status of your vehicle, and we sincerely apologize for any frustration caused by the lack of communication. We strive to provide the best service possible and will work to improve in this area. If you’d like to discuss this further, please don’t hesitate to reach out to Steve Vigil, Service Director, at Svirgil@vtaig.com.

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