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Reliable Nissan

Albuquerque, NM

4.3
1,037 Reviews
Reliable Nissan is Albuquerque's Premier Dealer for New Nissan Cars and Quality Used Cars. Reliable Nissan proudly serves our neighbors around the entire Albuquerque area. Reliable Nissan prides itself on outstanding customer service, and we honor Dealership Employees who excel in Nissan Sales customer satisfaction. Reliable Nissan continues to work daily on providing every customer with the finest customer service experience attainable. Reliable Nissan grows stronger every day with new customers. We are always striving to excel in Nissan Sales and Nissan Service and Nissan Parts. We look forward to providing each customer with a unique & personalized touch that puts us among the top Nissan Dealers in the Albuquerque area.
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9951 Coors Boulevard Northwest

Albuquerque, NM

87114

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Showing 1,037 reviews

July 20, 2024

Usually I like this location but this time the amt of my estimate doesn’t add up to what I paid which was about $100 more even with the extra charge of the oil change. Also, When I signed the paperwork at d More

by Cindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Damian Perez
Jul 29, 2024 -

Reliable Nissan responded

Thank you for sharing your feedback. We sincerely apologize for the confusion and inconvenience you experienced. To address this issue and discuss it further, please reach out to Steve Vigil, Service Director, at Svirgil@vtaig.com. We value your business and want to ensure we make things right.

July 19, 2024

Issac was so kind he help me with my oil change. Well I was waiting he kept me updated with my car. He has such great customer service! More

by NEOMI GARCIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Issac
Jul 24, 2024 -

Reliable Nissan responded

Thank you for your fantastic review! We're delighted to hear that Issac provided you with excellent service during your oil change. Keeping you updated and ensuring you had a great experience is our priority. We appreciate your kind words and look forward to serving you again at Reliable Nissan!

July 19, 2024

Learned to be alert and look at old receipts to make sure I didn’t recently have the service. Also learned that making an appointment doesn’t matter because making an appointment only means that “it gets you More

by Ciprie1001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 19, 2024

Outstanding group of professionals that work together to make a wonderful experience when buying a vehicle More

by LIZCALLARD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sophia Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2024 -

Reliable Nissan responded

We’re thrilled to hear that your experience at Reliable Nissan was outstanding! Our team strives to create a positive and seamless car-buying process for every customer. Thank you for choosing us and for taking the time to share your kind words.

July 19, 2024

I wouldn't have gone to a dealer for an oil change except for the coupon they sent me as a nice gesture for having a recall repair done prior. The coupon came as a flier & assumably it was to give them a cha More

by Kreadiii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Vigil
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Reliable Nissan responded

Thank you for taking the time to share your recent experience at Reliable Nissan. We sincerely apologize that your oil change service did not meet your expectations, particularly in terms of wait time and communication. We would like the opportunity to discuss this further and learn more about your specific experience. Please reach out to Steve Vigil, our Service Director, directly at Svirgil@vtaig.com. Thank you for bringing this to our attention.

July 19, 2024

I called 3 times to find out if they would replace the transmission or CVT filter while performing the service. The service advisor never called me to verify the replacement. We were told it has no filter More

by Roy Boy#44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Abdul Kebe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Vigil
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Damian Perez
Jul 29, 2024 -

Reliable Nissan responded

Thank you for taking the time to share your recent experience at Reliable Nissan. We sincerely apologize for the frustration caused by the lack of communication regarding your CVT filter and the missing locking lug nut from a previous service. Please reach out to Steve Vigil, Service Director, at Svirgil@vtaig.com to discuss your specific experience further. We appreciate your feedback and hope to demonstrate the high level of service you deserve on your next visit.

July 19, 2024

No contact, no one knew who anyone was. No feed back. It took probably two days longer than it should which almost wrecked my vacation. On the good side, they worked well with my 3rd par More

by drcmanspeaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brianna Salazar
Jul 29, 2024 -

Reliable Nissan responded

Thank you for taking the time to leave a review about your recent service experience at Reliable Nissan. We apologize for the lack of communication and delays you encountered during your visit. To address your concerns about communication and delays further, please reach out to Steve Vigil, our Service Director, directly at Svirgil@vtaig.com. We appreciate your feedback and the opportunity to improve.

July 02, 2024

Thank you reliable Nissan for the outstanding work you do and thank you for the great purchase of my new vehicle More

by loidavigil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Roybal
Jul 07, 2024 -

Reliable Nissan responded

Thank you for your kind words! We're delighted to hear that you had a great experience purchasing your new vehicle with us. Our team at Reliable Nissan is dedicated to providing outstanding service, and your satisfaction is our top priority. Enjoy your new car, and if you need anything else, please don't hesitate to reach out!

July 02, 2024

Easy to work with. Not too much pressure. Good overall experience. I would recommend Reliable Nissan. More

by mnsroberts
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sale person not on list
Jul 08, 2024 -

Reliable Nissan responded

Thank you for sharing your positive experience with Reliable Nissan! We're thrilled to hear that you found our team easy to work with and appreciated our no-pressure approach. Your recommendation means a lot to us. If you need any further assistance or have any questions in the future, please don't hesitate to reach out. We're here to help!

July 01, 2024

Everything and everyone was helpful. The entire experience was smooth. Thank you for making it a great experience! More

by Rebecka Maese
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2024 -

Reliable Nissan responded

Thank you for your kind words! We're delighted to hear that your experience at Reliable Nissan was smooth and that everyone was helpful. Providing excellent customer service and ensuring a positive car-buying experience is our priority.

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