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Reliable Nissan

Albuquerque, NM

Overview
Employees
Reviews
Vehicles
4.3
3,158 Reviews
Reliable Nissan is Albuquerque's Premier Dealer for New Nissan Cars and Quality Used Cars. Reliable Nissan proudly serves our neighbors around the entire Albuquerque area. Reliable Nissan prides itself on outstanding customer service, and we honor Dealership Employees who excel in Nissan Sales customer satisfaction. Reliable Nissan continues to work daily on providing every customer with the finest customer service experience attainable. Reliable Nissan grows stronger every day with new customers. We are always striving to excel in Nissan Sales and Nissan Service and Nissan Parts. We look forward to providing each customer with a unique & personalized touch that puts us among the top Nissan Dealers in the Albuquerque area.
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9951 Coors Boulevard Northwest

Albuquerque, NM

87114

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Showing 3,158 reviews

July 10, 2026

I had an oil change and unfortunately had a leak after returning home. I called and the dealership and they immediate addressed the issue at no cost. I understand things happen and appreciate their quick More

by Pete.jacquez
Recommend Dealer
Yes
Employees Worked With
Ramon
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July 09, 2026

Great customer service. But had an appointment for oil change at 7:45. Job was not finished until 11:00 despite having appointment time. More

by gonzalesgabe16
Recommend Dealer
Yes
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July 08, 2026

Took my car in the first time because it was not starting, they kept my car for two days all it was for the battery. They did not give me a car to drive. So I was at my car for two days. After two d More

by sapodaca1014
Recommend Dealer
No
Employees Worked With
Ramon
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Jul 10, 2026 -

Reliable Nissan responded

Thank you for taking the time to share your experience. We're sorry to hear that your recent visits did not meet your expectations. We understand how frustrating it is to be without your vehicle, and we apologize for the inconvenience you experienced. We're especially concerned to hear that your hood was left unlatched after your battery service, as safety is our top priority. We also regret the longer-than-expected wait during your brake inspection and any confusion regarding transportation options or the inspection fee. Your feedback is important to us, and we'd appreciate the opportunity to discuss your experience further and address your concerns. Please reach out to our Service Manager at your earliest convenience so we can work toward a resolution. Thank you for bringing this to our attention.

July 08, 2026

Appt at 2 showed up at 150 but was told someone would be with me but to wait in car someone showed up at around 215..I didn't mind the time frame but it was 95 degrees so I feel like I never should have had More

by SHATFIELD58
Recommend Dealer
Yes
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Jul 08, 2026 -

SHATFIELD58 responded

I am responding to a survey with above response

Jul 10, 2026 -

Reliable Nissan responded

Thank you for sharing your feedback. We sincerely apologize for the wait you experienced and for the lack of communication during your appointment. While we're glad you didn't mind the overall delay, we understand that asking you to remain in your vehicle for over 20 minutes in 95-degree heat was not the experience we want for our customers. We appreciate your suggestion about waiting inside our lounge, and we'll share your feedback with our team to help improve our check-in process and communication. Thank you for bringing this to our attention, and we hope to provide you with a much better experience on your next visit.

July 08, 2026

Courteous, professional and knowledgeable I believe that sums it up for the experience I had at the dealership More

by marygarciaabq
Recommend Dealer
Yes
Employees Worked With
Cody I think ( he is very tall)
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Jul 10, 2026 -

Reliable Nissan responded

Thank you for your wonderful review! We're delighted to hear that you found our team courteous, professional, and knowledgeable. Providing an exceptional experience is what we strive for, and we're glad we could deliver that during your visit. We truly appreciate your support and look forward to serving you again at Reliable Nissan!

July 07, 2026

Extremely bad communication and follow up skills. Incapable of carrying out job requirements. Not good. More

by kleche505
Recommend Dealer
No
Employees Worked With
Doesn't matter every time I go there it is a terrible experience.
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Jul 10, 2026 -

Reliable Nissan responded

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. Clear communication and timely follow-up are essential to the level of service we strive to provide, and we regret that we fell short during your visit. We value your feedback and would appreciate the opportunity to learn more about what happened and see how we can make things right. Please reach out to our management team at your convenience so we can address your concerns directly. Thank you for bringing this to our attention.

July 07, 2026

The customer service was very satisfying and I was treated with respect and was asked if I had any questions or concerns. The work provided on my vehicle was done in a good amount of time and I’m very More

by CHAD.JIMM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Adrian
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 10, 2026 -

Reliable Nissan responded

Thank you for your kind words! We're thrilled to hear that you felt respected, well-informed, and received excellent customer service during your visit. It's great to know your vehicle was serviced in a timely manner and that our team was able to answer your questions and provide helpful recommendations for future maintenance. We truly appreciate your feedback and look forward to serving you again at Reliable Nissan!

July 07, 2026

My experience was wonderful. I had to have a uber pick me up and they took care of it all got me to work had an over waiting for me when I got off of work got me back to the deal More

by Elizabethsnyder426
Recommend Dealer
Yes
Employees Worked With
Service
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Jul 10, 2026 -

Reliable Nissan responded

Thank you so much for your amazing review! We're thrilled to hear you had a 10 out of 10 experience. Providing transportation while your vehicle is being serviced is just one of the ways we strive to make the process as convenient as possible, and we're glad our team was able to coordinate your Uber rides to and from work seamlessly. We truly appreciate your kind words and your trust in Reliable Nissan. We look forward to taking care of you and your vehicle again in the future!

July 07, 2026

Work took longer than expected, during xx out other work necessary was identified. Was suppose to take an hr and half. Took over 2 hours. More

by milton1225
Recommend Dealer
Yes
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Jul 10, 2026 -

Reliable Nissan responded

Thank you for your feedback. We apologize that your visit took longer than expected. While we're glad our inspection helped identify additional maintenance needs for your vehicle, we understand that exceeding the original estimated service time can be frustrating. We appreciate your patience and your comments, as they help us improve our communication and scheduling. We hope to provide you with a faster and even better experience on your next visit.

July 07, 2026

Ramon is great, always answers my questions. Great customer service. He also make sure before I leave that he is addressed to any issues that I have.. More

by ANTOINETTE1130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 09, 2026 -

Reliable Nissan responded

Thank you for your wonderful review! We're so glad to hear that Ramon consistently provides you with excellent customer service. Taking the time to answer questions and ensuring all of your concerns are addressed before you leave is exactly the level of care we strive to provide. We truly appreciate your kind words and your trust in Reliable Nissan. We look forward to serving you again at your next visit!

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