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Regal Kia Lakeland

Lakeland, FL

4.5
4,861 Reviews
At Regal, we pledge to: ¦Treat every client as we would treat our family. ¦Promote an atmosphere where excellence and simplicity. ¦Fulfill our commitment to be "A Different Experience." New Car Sales Department ¦If we don't have it, we will pick it up in 36 hours. ¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery. ¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer. Used Cars and Trucks ¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians. ¦Our reconditioning process takes up to 6 hours. ¦Free appraisal in 15 minutes at any time. ¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available. ¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance. ¦If you need credit assistance or need to reestablish your credit, we offer special financing. Parts and Accessories ¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory. ¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door. ¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only. Service Department ¦Early bird drop-off is available at the middle service booth in the service drive. ¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair. ¦Our shuttle service vans run throughout the day in the Lakeland Area. Body Shop and Refinishing Center ¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal. ¦Our reputati
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1025 Bartow Rd

Lakeland, FL

33801

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Showing 4,861 reviews

October 14, 2023

The service department is great however my service advisor was rude and did not communicate things very well More

by nokia0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Genesis Cruz
Oct 16, 2023 -

Regal Kia Lakeland responded

We would like the opportunity to investigate your feedback further. Please feel free to reach out to customerservice@regallakeland.com or call 863-333-4686 with any further comments or concerns you wish to share.

October 14, 2023

Dealing with Greg was a great car buying experience. This is the second car I have leased from Rrgal Kia and Greg was my contact for both. I am sure that when this lease ends I will give Greg a call and More

by Areelfool
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Regal Kia Lakeland responded

It gives us much pleasure to know that you’ve chosen Regal again. Your kind words encourage us to continue doing our best to make sure every customer experience is a memorable one.

October 13, 2023

always on time and always courteous . very friendly . facility was nice and clean and offered refreshments . More

by dotsie01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Regal Kia Lakeland responded

Thank you so much for your 5-star review!

October 12, 2023

Great service from the KIA part of the Regal family. For more than 15 years, Regal has been my service provider and it’s is great to be treated as a valued client. Thanks Jonathan and the Regal KIA team More

by PGWoods
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Regal Kia Lakeland responded

It gives us much pleasure to know that you’ve chosen Regal again. Your kind words encourage us to continue doing our best to make sure every customer experience is a memorable one.

October 12, 2023

Caring. polite . Honest, just a great guy.will be back to see him in the future More

by Gummypop
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fadhil Zein
Oct 16, 2023 -

Regal Kia Lakeland responded

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

October 12, 2023

I was absolutely impressed and pleased with the service received here. I came in to get an oil change and I received top notch service. I even got a free car wash. I highly recommend this dealership for yo More

by Sharp2023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Regal Kia Lakeland responded

We’re so happy to hear you had a great experience at Regal Kia. Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you.

October 12, 2023

Love it they great help there shop o fix car or anything you need go here More

by mayra.orellana82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Regal Kia Lakeland responded

We're happy to see that you had a 5-Star experience at Regal. Thanks for sharing.

October 11, 2023

Thank you very helpful much appreciate it. .Wil recommend to friends and family 😃 than you More

by buddyluv67
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Oct 11, 2023 -

Regal Kia Lakeland responded

Thank you!

October 11, 2023

Kelsey was friendly and honest about our car, She kept us upated and informed while the car was being checked out. More

by AJCHASE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Oct 16, 2023 -

Regal Kia Lakeland responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.

October 10, 2023

Kelsey was amazing! She explained everything in detail. The service was quick and easy! I will definitely be returning. More

by Valentinchristine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Oct 11, 2023 -

Regal Kia Lakeland responded

Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about Regal Kia.

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