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Misty Osborne

Overview Reviews (959)

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Misty Osborne

Service Advisor

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.8

959 Reviews

Overview Reviews (959)

4.8

959 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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959 Reviews of Misty Osborne

October 26, 2026

Dealership Rating

Employee Rating

I having been dealing with Regal & Kia for over several decades. I have had nothing but excellent service from purchasing a new vehicle to the service. decades. I have had nothing but excellent service from purchasing a new vehicle to the service. More

by quenofklas

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Misty Osborne

Oct 27, 2026 -

Regal Kia Lakeland responded

Thank you for your loyalty and kind words! We are pleased to have you as part of the Regal Kia family for so long. We appreciate your business and look forward to serving you for many more years to come!

October 20, 2026

Dealership Rating

Employee Rating

Misty did a great job with the service I needed for the Kia Great Job Misty! Kia Great Job Misty! More

by jamieli2000

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Misty Osborne

Oct 20, 2026 -

Regal Kia Lakeland responded

Your praise of Misty’s service means a lot to us. We’re glad she could take care of the service you needed on your Kia Soul so well.

October 19, 2026

Dealership Rating

Employee Rating

Service was exceptionally quick. Misty was a wonderful service coordinator. She was friendly, efficient, and explained everything well. Misty was a wonderful service coordinator. She was friendly, efficient, and explained everything well. More

by angela.shanks

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Misty Osborne

Oct 19, 2026 -

Regal Kia Lakeland responded

Hi Angela, knowing you are satisfied with our service and Misty's assistance brightens our day. Thank you for choosing Regal Kia! Safe travels!

October 16, 2026

Dealership Rating

Employee Rating

Polite, respectful, kept me up to date She was efficient. Also helped with other questions Also helped with other questions More

by blzayas

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Misty Osborne

Oct 16, 2026 -

Regal Kia Lakeland responded

Our service team is pleased we could keep you informed and address all your questions during your Kia K5 service. Knowing that Misty’s prompt, respectful communication and support met your needs means a lot to us.

October 16, 2026

Dealership Rating

Employee Rating

Nice new dealership everyone was friendly can’t say enough about misty. She was a sweetheart and helped me out very well. Can’t say enough about her friendly attitude and smile. enough about misty. She was a sweetheart and helped me out very well. Can’t say enough about her friendly attitude and smile. More

by Dan.Ressie

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Meleke Dennis, Gregg Baldwin, Jayden Goulet

Oct 16, 2026 -

Regal Kia Lakeland responded

Dan, thank you for sharing your kind words about Misty and the team! We hope to see you again at Regal Kia. Safe travels!

October 16, 2026

Dealership Rating

Employee Rating

My experience with Misty was phenomenal. I really appreciate her A LOT! She was amazing! I really appreciate her A LOT! She was amazing! More

by kyeshawalls

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Misty Osborne

Oct 16, 2026 -

Regal Kia Lakeland responded

Kyesha, we're glad Misty provided such an amazing experience and truly appreciate you recognizing her efforts at Regal Kia!

October 14, 2026

Dealership Rating

Employee Rating

Always the Best Experience. Whatever model that dealership uses should be followed by the whole country. It's so impressive. Whatever model that dealership uses should be followed by the whole country. It's so impressive. More

by marthalopez2

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Misty Osborne

Oct 14, 2026 -

Regal Kia Lakeland responded

We’re glad the service on your Kia Sportage continues to impress you. Hearing that you’d like our approach to be a national example means a lot to our service team.

October 14, 2026

Dealership Rating

Employee Rating

As good as expected The staff was nice and helpful no issues and the new facility is very nice issues and the new facility is very nice More

by jrodm25

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Misty Osborne

Oct 14, 2026 -

Regal Kia Lakeland responded

We’re delighted our team provided the friendly support you expected and that you enjoyed our updated facility. Hearing that everything ran smoothly for your Telluride service means a lot to our team.

October 09, 2026

Dealership Rating

Employee Rating

Feel it for men excellent service always illegal into assist with any problems always a smile with sugar assist with any problems always a smile with sugar More

by zaharharazarizeriaauzale

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Justin Callahan

Oct 10, 2026 -

Regal Kia Lakeland responded

We appreciate your five-star review of our team. Thank you for choosing Regal Kia! We’ll see you next time!

October 04, 2026

Dealership Rating

Employee Rating

Service department misdiagnosed issue with front end pulling to one side. They charged me for a front end alignment, which only switched the pulling to the other side. Then tried to sell me $1000 worth pulling to one side. They charged me for a front end alignment, which only switched the pulling to the other side. Then tried to sell me $1000 worth of unnecessary tires. I have tried for 2 weeks to get in touch with someone but no one is responding. More

by mushandro

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Jeff Soloj

Oct 08, 2026 -

Regal Kia Lakeland responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.