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Misty Osborne

Overview Reviews (940)

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Misty Osborne

Service Advisor

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.8

940 Reviews

Overview Reviews (940)

4.8

940 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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940 Reviews of Misty Osborne

August 27, 2026

Dealership Rating

Employee Rating

He was extremely knowledgeable and made sure all my cars needs were met appropriately. Excellent service needs were met appropriately. Excellent service More

by garciagenesis1333

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jeremy Mahr, Justin Callahan

Aug 27, 2026 -

Regal Kia Lakeland responded

Thank you for choosing Regal Kia and for leaving your feedback! We're happy to hear that you had a knowledgeable and helpful service visit with our team. We hope to see you again in the future!

August 26, 2026

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Employee Rating

THE CUSTOMER SERVICE PEOPLE ARE ALWAYS SO PLEASANT FROM TIME YOU DROP YOUR CAR OFF RIGHT UP UNTIL CHECK OUT. THE SHUTTLE SERVICE IS A+, JUST RECENTLY HAD THE PLEASURE OF MEETING FELIX WHO MADE MY SERVI TIME YOU DROP YOUR CAR OFF RIGHT UP UNTIL CHECK OUT. THE SHUTTLE SERVICE IS A+, JUST RECENTLY HAD THE PLEASURE OF MEETING FELIX WHO MADE MY SERVICE REPAIRS LESS STRESSFUL .. AND I THANK HIM DEARLY. More

by LINDA

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

Other Employees Tagged: FELIX SERVICE MANAGER

Aug 26, 2026 -

Regal Kia Lakeland responded

Your praise of our team’s welcoming attitude from drop-off through checkout reflects the level of care we aim to provide. Knowing our shuttle service earned an A+ rating is incredibly gratifying. Hearing that your Kia Telluride repairs felt less stressful means a great deal to our service department.

August 24, 2026

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Employee Rating

This visit wad great! ! Misty was very polite & made sure I got everything done right!! I am very pleased with the results!! ! Misty was very polite & made sure I got everything done right!! I am very pleased with the results!! More

by yhenl99

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Misty Osborne

Aug 24, 2026 -

Regal Kia Lakeland responded

Knowing that Misty’s polite attention made your service visit on your Kia K5 seamless is rewarding. Your kind words and five-star rating mean a great deal to our service department.

Aug 24, 2026 -

Regal Kia Lakeland responded

We are pleased to read this five-star review! It means a lot to see you are so satisfied with Misty and our team. See you next time at Regal Kia!

August 21, 2026

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Employee Rating

She was very pleasant and kind and answered my questions and helped me with my concerns of my car and helped me with my concerns of my car More

by djmnd75

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Misty Osborne

Aug 22, 2026 -

Regal Kia Lakeland responded

Your mention of Misty’s friendly help and clear answers highlights our commitment to attentive service. Knowing we could address your concerns about your Kia Sportage is rewarding.

August 21, 2026

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Regal KIA service department is professional and friendly. My service advisor Misty was amazing. A great team. friendly. My service advisor Misty was amazing. A great team. More

by markydoo

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jeff Soloj

Aug 21, 2026 -

Regal Kia Lakeland responded

Your kind words about Misty’s expertise and warmth capture what our service department values. Our team is pleased we could deliver courteous, expert care for your Kia Soul. Knowing that you found our service professional and welcoming means a lot to us.

August 16, 2026

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So good at what they do. They allowed me to test drive the car and take it to my home to have my husband to have time to decide. Cole Pierce and Sam were awesome answering They allowed me to test drive the car and take it to my home to have my husband to have time to decide. Cole Pierce and Sam were awesome answering questions and setting up my new Kua Sportage. More

by franmarieval89

Sales Price Transparency

Trade-in Experience

Recommend Dealer

Yes

Other Employees Tagged: Cole Pierce , Sammy

Aug 16, 2026 -

Regal Kia Lakeland responded

Knowing that taking your new Kia Sportage home for a test drive gave you the time you needed is rewarding for us. Cole and our team enjoyed answering your questions and helping you get settled into your new Sportage. Your kind words and five-star rating mean a lot to us.

Aug 17, 2026 -

Regal Kia Lakeland responded

Hi Fran! Thank you for choosing Regal Kia and for sharing our team's expertise! We're delighted Cole and Sam were helpful. We hope to see you again! Enjoy your Kia Sportage!

Aug 16, 2026 -

franmarieval89 responded

I definitely recommend your whole team. So thoughtful and well educated on details of this whole process.

August 15, 2026

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Tried to charge me for a missing piece that was supposed to come when I bought my car brand new. to come when I bought my car brand new. More

by verdellg389

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Jeremy Mahr, Gregg Baldwin, Justin Callahan , Jonathan Benitez

Aug 17, 2026 -

Regal Kia Lakeland responded

Thank you for choosing us! We'll see you next time. Safe travels! - The Regal Kia Team

August 14, 2026

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I went to kia for my Ac repair I was helped by misty who was very courtesy and very detailed with my questions.she is a great aspiration to your institution was very courtesy and very detailed with my questions.she is a great aspiration to your institution More

by angelica.gimenez0329

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Aug 14, 2026 -

Regal Kia Lakeland responded

Our service team appreciated the opportunity to work on your Kia Forte’s AC system. Hearing you found Misty’s assistance both courteous and detailed means a great deal to us.

August 13, 2026

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Always fast and friendly. Communication is of high standards Smiling faces very funny when im at the desk ?? Communication is of high standards Smiling faces very funny when im at the desk ?? More

by sschateise

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Misty Osborne

Aug 14, 2026 -

Regal Kia Lakeland responded

We're thrilled to hear our team is always fast, friendly, and communicative, with plenty of smiles and a little fun along the way. We truly appreciate your continued support at Regal Kia!

August 13, 2026

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Employee Rating

Quick and courteous I never got my free fill up when I did my last survey did my last survey More

by nicolelsolis888

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Misty Osborne

Aug 14, 2026 -

Regal Kia Lakeland responded

This is fantastic to hear! Thank you for the stars! - Regal Kia