Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Regal Kia Lakeland
Lakeland, FL
4,800 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,800 reviews
March 10, 2025
Terrible service All three times I had to take it in the technicians broke something or did not complete the service correctly! technicians broke something or did not complete the service correctly! More
by Mslong35
Verified CustomerEmployees Worked With
March 08, 2025
All went well. My only complaint was that it took 1hr and half for my service. I made an appointment, I don't know how appointments and walking in are handled. My only complaint was that it took 1hr and half for my service. I made an appointment, I don't know how appointments and walking in are handled. More
by alesacrawford
March 06, 2025
Thanks for the ride to work. It made dropping off my car really easy. Great job It made dropping off my car really easy. Great job More
by Blatim1
Employees Worked With
March 05, 2025
I left Jeff a message to call me after one of the service advisors hung up on me. He never returned my call. I was trying to tell the girl that the time I had scheduled wouldn't work, she said "I'm done wi advisors hung up on me. He never returned my call. I was trying to tell the girl that the time I had scheduled wouldn't work, she said "I'm done with this," and hung up. I about done expecting any decent customer service from Regal Kia. More
by DreamQeen
Employees Worked With
March 05, 2025
Very nice and convenient. Gets work done efficiently and timely. Gets work done correctly first time Gets work done efficiently and timely. Gets work done correctly first time More
by llorren0
Employees Worked With
March 05, 2025
Misty was very patient and answered all my questions. the dealership itself dropped the ball. the dealership itself dropped the ball. More
by awacase
Employees Worked With
March 04, 2025
Very quick and easy service. I have been buying cars here for years. Definitely coming back. I have been buying cars here for years. Definitely coming back. More
by danamoreno35
Employees Worked With
March 03, 2025
Chris Dolce helped get us into a 2021 Kia Sportage and we thank him for his patience and professional care. I am not a car shopper but Chris made the experience easier. Peter R made the experience less stres thank him for his patience and professional care. I am not a car shopper but Chris made the experience easier. Peter R made the experience less stressful with the final purchase. Dealership very friendly and courteous. Recommend More
by cathycraftlady
Employees Worked With
Chris Dolce Sales Peter R Finance
March 01, 2025
Excellent service! I especially appreciated his keeping me up-to-date and perspective. My highest recommendation I especially appreciated his keeping me up-to-date and perspective. My highest recommendation More
by mychqaplain
Employees Worked With
February 28, 2025
Justin in service is great to work with. Very helpful!! I will be back again. Very helpful!! I will be back again. More
by Davespa2020
