Regal Kia Lakeland

Jeremy was very helpful and informative as always and my visit was pleasant and easy. The store was clean and well organized. visit was pleasant and easy. The store was clean and well organized. More

While I realized Ii called after 12pm on a Friday, I knew we would need to make an appointment which is fine. However, I just needed answers for my issue with my 2012 Sedona minivan that could have easily be we would need to make an appointment which is fine. However, I just needed answers for my issue with my 2012 Sedona minivan that could have easily been answered via phone until my appointment. I understood the gal on the phone could not help since she just schedules appointments so she transferred me....not a problem except she sent me to talk with Honda service...nope! The gentleman there(also nice) transferred me back to kia service but I got the sales department. Ok now i get put back to Kia service and I speak to a different woman who was not as friendly. She seemed annoyed by my question and did not want to attempt to speak to a mechanic who could give me a yes or no answer. I finally got fed up and just said never mind I"ll handle it myself. I will continue to go to the Brandon Kia even though we live in Lakeland. Just ridiculous! (I might add that last year we were thinking of buying another vehice and spent a good 30 minutes walking around the lot and not ONE sales rep acknowledged my husband and I) More

My daughter brought her new Kia Sportage there because of a USB CarPlay problem she had video of the problem but they said Kia would not cover it unless they could duplicate the problem while the car is ther a USB CarPlay problem she had video of the problem but they said Kia would not cover it unless they could duplicate the problem while the car is there. I see that totally unacceptable. I personally have had no problem there with service but to treat a member of my family that way after I recommend them is just wrong. More

Service department not the best. Wish the problem was fixed the first time. Nee problems Wish the problem was fixed the first time. Nee problems More

Very professional and will to listen to what the customers are looking for. They were very welcoming. customers are looking for. They were very welcoming. More

Great service never have a problem doesn’t matter who the service technician are always helpful service technician are always helpful More

I was able to get in and out quickly which was great for my schedule my schedule More

Great service team, thank you Genesis for your prompt friendly service! Vehicle was done in half the time estimated! friendly service! Vehicle was done in half the time estimated! More

Your customer service is awesome, very cordially and fast work. I m very happy with the way my is running. work. I m very happy with the way my is running. More

recently had the pleasure of working with Misty at the Regal Kia dealership, and I must say, it was an outstanding customer service experience. What truly stood out was Misty's commitment to ensuring my Regal Kia dealership, and I must say, it was an outstanding customer service experience. What truly stood out was Misty's commitment to ensuring my satisfaction. Overall, Misty's exceptional customer service made my visit to the Kia dealership a memorable one. I highly recommend her to anyone looking for a friendly, and dedicated service representative. Thank you, Misty, for making this experience so enjoyable! normally don’t do surveys and i thought was very important to make sure she gets recognized More