Regal Kia Lakeland

Everyone was friendly. Alex saw me standing at the counter and came out of his office to greet me .I was early for my appointment and they were able to service my car right Alex saw me standing at the counter and came out of his office to greet me .I was early for my appointment and they were able to service my car right away . The dealership was very clean. They offered snacks and drinks. And was very pleased with everything. More

The service advisors are friendly and knowledgeable. The service center itself is expedient with a diagnosis and repair. The service center itself is expedient with a diagnosis and repair. More

The best service staff I have had the opportunity to deal with. I have never had any problems with the service or personal here.the personnel treat me as if I was family always with a smile and a hello. with. I have never had any problems with the service or personal here.the personnel treat me as if I was family always with a smile and a hello. More

The service advisor was extremely cooperative and understands what needs to be done. After it was done, it was explained extremely well. understands what needs to be done. After it was done, it was explained extremely well. More

Aquí siempre hacen un buen trabajo desde que llevo mi kia soul atienden bien aló Felicidades soul atienden bien aló Felicidades More

They're awesome. Friendly, courteous, serviceable. Nice nice people. WOULD recommend this place. Work fast. Friendly, courteous, serviceable. Nice nice people. WOULD recommend this place. Work fast. More

Regal Kia in Lakeland never disappoints. They are very professional courteous kind understanding. I Love their customer service. They are very professional courteous kind understanding. I Love their customer service. More

My husband and I had an excellent experience at Regal Used Cars in Lakeland! Willie in sales was extremely helpful and went above and beyond to help us have a positive experience with our test drive and Used Cars in Lakeland! Willie in sales was extremely helpful and went above and beyond to help us have a positive experience with our test drive and preparing the car that we purchased! Greg in Finance was also extremely helpful and worked very hard so that we could have the financing we needed within our budget. All staff were extremely friendly and pleasant. They are the complete opposite of what you would expect from a used car dealership. Highly recommend! More

Absolutely terrible customer service. It has now been 45 days since purchasing my vehicle and still do not have a title or any sort of registration for this vehicle. After calling several It has now been 45 days since purchasing my vehicle and still do not have a title or any sort of registration for this vehicle. After calling several times over several weeks we finally got some sort of information from the tags and registration department. I was originally working with Pete who seemed to have no idea what was going on from the beginning of the process as we wanted to get my vehicle registered in South Dakota. At no point was I ever explained that registration would be going through a 3rd party and everything would be handled. At no point was I informed that all registration fees will be apart of my purchase price. I understand that these may have been in the contract, but what a terrible way to go about things without letting the customer know what is going on. After trying to get into contact with Pete he began screening my calls and not returning any messages. This is extremely childish and unprofessional. His job was not complete and to be honest it never was done properly from the beginning. Every time I asked a question he would give me the run around and pretend like he knew what was going on but clearly never did. Eventually we got into contact with someone else and they informed us of the entire situation. Now that we finally found out what was going on I was still informed that I will now have to wait ANOTHER 45 days to get my plates after already waiting 45 days. Luckily I was told all late fees and fines will be paid for or else this would be a much bigger deal. On top of that I have had to request 4 separate times for another temporary license plate in which Pete never responded. It’s wild how difficult of a process this has been due to incompetent workers. I would never recommend someone to go through Regal if they had to deal with the same difficulties I have had. More

The staff was courteous and friendly. The waiting area is comfortable and the snacks and wifi makes your wait seem not so long. Shawn Wren was in charge of my service needs and he kept me The waiting area is comfortable and the snacks and wifi makes your wait seem not so long. Shawn Wren was in charge of my service needs and he kept me informed every step of the way. I really appreciated his help. More