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Regal Kia Lakeland

Lakeland, FL

4.5
4,938 Reviews
At Regal, we pledge to: ¦Treat every client as we would treat our family. ¦Promote an atmosphere where excellence and simplicity. ¦Fulfill our commitment to be "A Different Experience." New Car Sales Department ¦If we don't have it, we will pick it up in 36 hours. ¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery. ¦Our Internet Department can ...
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1025 Bartow Rd

Lakeland, FL

33801

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Showing 4,938 reviews

April 17, 2025

Excellent service with the customer in mind. I will definitely recommend this location to friends and family. More

by willbanyy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2025 -

Regal Kia Lakeland responded

Thank you for the wonderful feedback! We're delighted to hear that our team at Regal Kia provided excellent service. We appreciate your recommendation and look forward to serving your friends and family in the future!

April 16, 2025

Extremely helpful, knowledgeable, if they don’t have the answer they will find out. I didn’t feel pressure. They did everything to close the deal but wasn’t pushy. We had different people (sales, finance, m More

by melissar2929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Niko Gelpi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Bleil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayden Lopez
Apr 16, 2025 -

Regal Kia Lakeland responded

Melissa, it's wonderful to hear that our team at Regal Kia provided you with a pressure-free and informative experience. We appreciate your feedback and are glad we could assist in answering all your questions!

April 16, 2025

Service and recall work completed on time while I waited. Very courteous service manager. Thx More

by acprap
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2025 -

Regal Kia Lakeland responded

Thank you for giving us a chance to serve you.

April 16, 2025

Courteous and timely service with comfortable waiting area. Service department took care of issue and informed me readily. Good job! More

by robbiedocmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Srecko Bokun
4.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2025 -

Regal Kia Lakeland responded

Robbie, we're delighted to hear that you had a positive experience with our service department at Regal Kia! It's great to know the team provided courteous and timely assistance. Thank you for your feedback, and we look forward to serving you again in the future!

April 16, 2025

All my concerns were answered from the person who helped me. They were very informative and my car was taken care of. More

by ldavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2025 -

Regal Kia Lakeland responded

We're happy to hear our Regal Kia team took great care of you & your vehicle! Thank you for trusting us with your service needs. We hope we can be of assistance again in the future!

April 14, 2025

Tech was pleasant. Procedure was performed in a timely manner. Appreciate the drinks provided very much. More

by LUANNLEWICKE54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Regal Kia Lakeland responded

We're delighted to hear you had a pleasant experience with our team at Regal Kia. It's great that the service was timely and you enjoyed the refreshments! Thanks for sharing your feedback!

April 14, 2025

To the owner,I was asked to come there to talk. But they never solved the problem. I said that 4 oils changes would take care of the way I was taken advantage of with the financial officer. But no More

by garyleerivers46
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ian Bleil
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2025 -

Regal Kia Lakeland responded

Gary, I apologize for any misunderstanding regarding the payment terms. We strive to provide clear and accurate information, so it's concerning to hear about this issue. Please reach out directly so we can address your concerns and find a resolution together. Thank you, Cris Aviso - General Sales Manager - 8633330518

More
April 14, 2025

I will honor the contract, not like your dealership not honoring the deal we Made More

by garyleerivers46
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Levi
Apr 14, 2025 -

garyleerivers46 responded

Thanks for your reply. But as I said they called me down there for a meeting. But nothing was done to resolve the issue. I believe that it's was just too waste my time. No apology or nothing. So I don't know why they even called me down there for.

Apr 16, 2025 -

garyleerivers46 responded

What's kind of Resolution are you talking about? I'm open to discuss this.

Apr 16, 2025 -

Regal Kia Lakeland responded

We appreciate you leaving us your feedback and we're disappointed that you didn't have a five-star experience. We value your input and will address this with our team to ensure future visits meet our expectations. Please give us a call if you have additional information that will help us improve. Thank you, Cris Aviso - General Sales Manager - 8633330518

More
April 13, 2025

I was not given a reasonable estimate when the warranty work would be approved. Communication was lacking. I was told repair approval would take a day and it took weeks. I was not given updates so I had to More

by Ljmaag
Recommend Dealer
No
Employees Worked With
Justin
Apr 14, 2025 -

Regal Kia Lakeland responded

Ljmaag, I'm sorry to hear about the communication issues and delays you experienced with your warranty work. We strive for clear and timely updates, so it's disappointing that we fell short in this instance. Please feel free to reach out if you'd like to discuss this further or have any other concerns. Thank you, Santos Rivera - Service Lane Manager - (863) 808-1213

More
April 12, 2025

Great customer service. Treated as I pulled up and then again when I got to the service counter. Communication was also there. I was updated on everything that was going More

by ccasto1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Callahan
Apr 14, 2025 -

Regal Kia Lakeland responded

We're delighted to hear about your positive experience with our team at Regal Kia! Providing excellent communication and customer service is what we strive for. Thank you for sharing your feedback, and we're here whenever you need us next!

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