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Regal Kia Lakeland
Lakeland, FL
4,828 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 4,828 reviews
February 04, 2025
Absolutely terrible management and communication. If you need to get something repaired on your vehicle, I would highly advise going to any other Kia dealership so your car doesn’t sit there for week If you need to get something repaired on your vehicle, I would highly advise going to any other Kia dealership so your car doesn’t sit there for weeks at a time with no answers and getting overcharged for something that was supposed to be covered under warranty. I was told on three separate occasions that my car was fixed and each time I went to pick it up, it was still broken. They put a faulty piece on my door and somehow didn’t realize it until I got there to pick it up and the door would not open. Then I had to pay out of pocket for a rental while they “investigated” the broken piece that they put on. $3,000 later and my car is MORE broken than when I originally dropped it off and not even an apology from management or reimbursement for the $75 transfer fee from the rental company that i was never notified of. Misty was very nice, everything else was an absolute nightmare. More
by dylan.d
Verified CustomerEmployees Worked With
February 03, 2025
Misty always helps me as swiftly as possible. It’s a pleasure getting my car serviced with her. Thank you so much It’s a pleasure getting my car serviced with her. Thank you so much More
by shanberrii
Employees Worked With
February 02, 2025
Jeremy was very friendly and professional, The facility was clean. The time it took to fix my vehicle was acceptable. was clean. The time it took to fix my vehicle was acceptable. More
by angelgirl8035
February 01, 2025
Always kind of, direct in details on what concerns you & attention to addressing any issues. Prompt and fast. attention to addressing any issues. Prompt and fast. More
by kk_carbone
February 01, 2025
Exceptional service! Friendly, caring, and professional staff. Work completed on time, highly recommend this outstanding dealership experience always! Friendly, caring, and professional staff. Work completed on time, highly recommend this outstanding dealership experience always! More
by Clift K Hlahla
Employees Worked With
January 31, 2025
Good everytime myt Bueno siempre que voy servicios sobresaliente estos conformed cob este Dealer kia sobresaliente estos conformed cob este Dealer kia More
by ELMARAVILLOSOPR
January 31, 2025
Everyone I dealt with was professional and courteous. I've purchased dozens of cars in my life. This was by far the easiest and best value of any purchase. I would highly recommend Regal in Lakeland Flor I've purchased dozens of cars in my life. This was by far the easiest and best value of any purchase. I would highly recommend Regal in Lakeland Florida. More
by darylewi00
January 30, 2025
Great experience all around. They were able to meet my budget and helped me get into a brand new car with little to no hassle. They were able to meet my budget and helped me get into a brand new car with little to no hassle. More
by emmamarie2002
January 30, 2025
A very unprofessional experience and miscommunication. I usually don't go to this one because I always have a bad experience and travel to Brandon, FL for services but I couldn't make it this time. I usually don't go to this one because I always have a bad experience and travel to Brandon, FL for services but I couldn't make it this time. More
by Daniellahampton31
Employees Worked With
Variety of people but my service advisor was genesis but she wasn't a bad service advisor she had a family emergency. The whole experience just wasn't good alot of un- professionalism honestly
January 28, 2025
They did a good job on my last visit doing change oil and window tinting, however they missed to gave me a report of my car condition. Which they usually do every after visit window tinting, however they missed to gave me a report of my car condition. Which they usually do every after visit More
by icespadilla
Employees Worked With
