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Regal Kia Lakeland
Lakeland, FL
4,864 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 4,864 reviews
September 15, 2023
Good and very place to visit. Also recommend this dealership to everyone because of outstanding customer service Also recommend this dealership to everyone because of outstanding customer service More
by richaria6
Verified CustomerEmployees Worked With
Other Employees :
Kelsey Johnson, Carlos Iona, Genesis Cruz
September 15, 2023
Great service, respectful manner, friendly service. Shawn was very professional he answered every questions that was asked of him. Shawn was very professional he answered every questions that was asked of him. More
by kensonduverno93
September 13, 2023
The dealership is more of a service center as they have very few new cars on the lot while the used car lot is full. Overall service here is pretty good, the techs are smart and quick to diagnose issues, t very few new cars on the lot while the used car lot is full. Overall service here is pretty good, the techs are smart and quick to diagnose issues, the service advisors are on top of communicating with customers, however if your car is in need of service requiring contact with KIS corporate you are going to be screwed and without any vehicle (yours/loaner) until someone decides to authorize either repairs and or a loaner. More
by jason.hamlin
September 12, 2023
Not happy about the work that was supposed to be done only to see that it wasn't completely done. No problem with charging me only to find out it never completed. Two strikes and hopefully I won't see th only to see that it wasn't completely done. No problem with charging me only to find out it never completed. Two strikes and hopefully I won't see the third . All the years of service and the purchase of my 2016 KIA Sorento I would have thought I would be a valuable customer . More
by acdckiss93
Employees Worked With
Other Employees :
Sonny Glover, Kelsey Johnson, Levi Dillard
September 12, 2023
Had a pleasant experience at this dealership when me and husband purchased our 2024 Telluride. husband purchased our 2024 Telluride. More
by harnagek
September 10, 2023
I can always depend on Jorge to make sure my car is properly serviced. However, during my last carwash someone altered the settings on my seat, steering wheel, mirror, and a/c vent. That doesn’t normal properly serviced. However, during my last carwash someone altered the settings on my seat, steering wheel, mirror, and a/c vent. That doesn’t normally happen and I don’t find fault with Jorge for someone else’s disrespect. More
by WINDSORJOHNE
September 09, 2023
I was sold a car that should not have been sold. I have been lied to about it being repaired. I am still waiting for the to start working on it. Since August 23rd. This is the second car i have boug I have been lied to about it being repaired. I am still waiting for the to start working on it. Since August 23rd. This is the second car i have bought from regal that I have had these problems with. I have heard allot of other people with similar issues there. More
by SBRANCH7
