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Regal Kia Lakeland
Lakeland, FL
4,617 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 4,617 reviews
October 03, 2024
This is my second new vehicle that I purchased from Regal. The financing went fine. Only two things that needs improvement really three. The K5 GT that I eventually brought was showing online as in the Regal. The financing went fine. Only two things that needs improvement really three. The K5 GT that I eventually brought was showing online as in their inventory but was really in transit. The price of any new vehicle that you buy from Regal comes with a package that's around $3000 on top of the msrp of the vehicle you buy. Some customers may not want the package but it seems like they equip the new vehicle with it! My K5 GT was delivered and the package was installed PDI! Window tint, door guards and more are part of that package. I'm a believer if you are buying a new vehicle you should decide what you want and don't want on it! Most dealers are doing this like a mark up on these vehicles! Most dealers in Lakeland are doing this with different packages so Regal doing it doesn't surprise me. Also during financing you are presented with extended warranties and service packages! Again you should choose what you want and don't! But I took several of the packages because I saw value of them! Unlike the packages for the tint and other features that are put on the vehicles price! These days and time when everything is so expensive, if you are blessed enough to even purchase a new car you should be able to not over pay for that car!! All in all would I buy from Regal again! Yes! This is my 2nd new car that brought from them! Nobody is perfect just which they work on the things that I've mentioned! And Orlando was the best!! Went to pick up my new K5. It wasn't ready yet! Had to wait a hour to drive it off the lot but Orlando took care of me! Wasn't his fault! More
by cmckenzie.0203
Verified CustomerEmployees Worked With
October 03, 2024
Never received any updates unless I called. I was told I needed a new engine then 2 days later it’s magically fixed and was ready to be picked up days ago, which I was never notified. I was told I needed a new engine then 2 days later it’s magically fixed and was ready to be picked up days ago, which I was never notified. More
by NOKIAEMAIL0
Employees Worked With
October 03, 2024
I’m impressed with their level of service. I had a busy day and they loan me a car to take care of my schedule while my car was being serviced. Highly recommended. Everyone was helpfu I had a busy day and they loan me a car to take care of my schedule while my car was being serviced. Highly recommended. Everyone was helpful and professional More
by RIANA2021
Employees Worked With
October 03, 2024
Great people great service great dealership been doing business with them for years just a real pleasure business with them for years just a real pleasure More
by fjapple
October 02, 2024
Misty i had always beef so kind and helpful every time we come in. my experience is always good when i come to Regal Kia come in. my experience is always good when i come to Regal Kia More
by ireneruiz.1996
Employees Worked With
October 01, 2024
I was greeted at the entrance by Pablo and he worked with me very patiently to help me get the vehicle that best fits my needs . He is a very good salesman . Thank Pablo for his help . with me very patiently to help me get the vehicle that best fits my needs . He is a very good salesman . Thank Pablo for his help . More
by Frank
Employees Worked With
September 30, 2024
Probably would have given five stars but I specifically asked to not wash wash my car but they did and now I have swirl marks on a car that has less than 700 miles. Because of this I had to do a paint corr asked to not wash wash my car but they did and now I have swirl marks on a car that has less than 700 miles. Because of this I had to do a paint correction on the black vehicle. Oh well More
by Please don't wash
Employees Worked With
I don't know the name
September 30, 2024
Hercules was extremely helpful and courteous! I would highly recommend working with him on a purchase. All the staff was friendly and it was a very nice auto buying experience. I would highly recommend working with him on a purchase. All the staff was friendly and it was a very nice auto buying experience. More
by robert@taylorfam.biz
September 30, 2024
Excellent service that was just what I needed. I especially appreciated Misty's keeping me up-to-date, and making sure that I understood the diagnostic wording. This was a quick service call and j I especially appreciated Misty's keeping me up-to-date, and making sure that I understood the diagnostic wording. This was a quick service call and just what I needed! More
by mychqaplain
