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Regal Kia Lakeland
Lakeland, FL
4,665 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 4,665 reviews
December 21, 2024
The location is very convenient for me. Employees are courteous respectful. Jonathan has all the patience to deal with seniors. Employees are courteous respectful. Jonathan has all the patience to deal with seniors. More
by sbonsenor
Verified Customer
December 21, 2024
Great job to Manny and Ian, thank you again! Keep up the good work you guys, I appreciate you both Keep up the good work you guys, I appreciate you both More
by CaitlinNiNiNieves
December 21, 2024
Was fast a easy to get service’ car was given back clean and ready for use and ready for use More
by alexisabrown1003
Employees Worked With
December 20, 2024
Misty is always a pleasure to speak with. Car is always ready as promised or even early. Car is always ready as promised or even early. More
by agordon124
Employees Worked With
December 19, 2024
This is our second car purchase through Regal Kia. Everyone we have worked with has been friendly and helpful. Everyone we have worked with has been friendly and helpful. More
by ksykes15
December 19, 2024
Great service and excellent Customer Service. Service has been quick and done well. Thank You! Service has been quick and done well. Thank You! More
by flmsutm
Employees Worked With
December 17, 2024
We've now gotten the run-around from four different members of the service team. This is the email we received from the Service Director at KIA. We can't find records for two missing oil changes duri members of the service team. This is the email we received from the Service Director at KIA. We can't find records for two missing oil changes during COVID (4-5 years ago), so they will not be honoring our warranty: Good Morning, I hope this email finds you well, the purpose of this email is to inform you that Kia Has responded to our Case, They have advised us the following. " I SEE SOME GAPS IN CUSTOMER MAINTENANCE HISTORY. PLEASE OBTAIN ALL OF THE OIL CHANGE RECEIPTS THAT THE CUSTOMER MAY HAVE THAT IS NOT SHOWN IN THE CARFAX REPORT YOU'VE PROVIDED" At this point we cannot continue without those Maintenance records, Kia will not continue the process There is a 13,268 mile gap between service done in KY 03-24-19 with 47,348 miles KY 02-27-20 with 60,616 miles Then another 12,466 miles gap from the service done in KY 02-27-2020 with 60,616 miles in KY 10-20-2021 with 73,082 miles If you can provided the missing maintenance records we will upload it to the case so we can continue the process so we can try to resolve this case. Thank you for your time. Jeffrey A. Soloj Service Director, Regal Kia 863-687-8000 ext 1025 More
by wendishuff
Employees Worked With
Other Employees :
Jeff Soloj, Kevin Stuckey, Richard Dudley
December 16, 2024
Good service, professionalism and very friendly Waiting times are short, they are very communicative and always help to fiend the best solution. times are short, they are very communicative and always help to fiend the best solution. More
by fleet
December 15, 2024
My service representative was helpful & friendly. There was lots of associates on their phone which was unprofessional in my opinion. I realize it was right before thanksgiving. My oil & service appo There was lots of associates on their phone which was unprofessional in my opinion. I realize it was right before thanksgiving. My oil & service appointment took almost 2 hours when they estimated only 1 hour which was a little frustrating & this is the 2 occurrence that this has happened More
by scalkins97
Employees Worked With
December 14, 2024
My car has been at Kia 6 times picked it up this last Thursday filed up my tank and same problem still as the first time October 5th I believe almost $4000 later and same issues not sir why they can not Thursday filed up my tank and same problem still as the first time October 5th I believe almost $4000 later and same issues not sir why they can not fix the car I am beyond frustrated at this point as soon as this happens today I called Misty the service advisors are great but on the repair side. I am so frustrated and disappointed this is taking a toll on me missing work and constantly tuning to Kia. Is unacceptable same is sue 2 months later so much money and the repair people I feel like are just guessing if I let you know what it’s doing Kia should be able to fix it this has been so awful and stressful I can not even explain I am so disappointed with the repair team More
by sortiz36
