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Regal Kia Lakeland

Lakeland, FL

4.5
4,800 Reviews
At Regal, we pledge to: ¦Treat every client as we would treat our family. ¦Promote an atmosphere where excellence and simplicity. ¦Fulfill our commitment to be "A Different Experience." New Car Sales Department ¦If we don't have it, we will pick it up in 36 hours. ¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery. ¦Our Internet Department can ...
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1025 Bartow Rd

Lakeland, FL

33801

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Showing 4,800 reviews

April 02, 2025

It is a place where employees are attentive and are continuously giving feedback on what is happening. More

by t.yanira27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Regal Kia Lakeland responded

Thank you so much for taking the time to leave an excellent review. We really appreciate your business.

April 02, 2025

The maintenance department were quick and attentive with their service. Wait time was reasonable and service was done in good time. More

by mtgr64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2025 -

Regal Kia Lakeland responded

Thank you for sharing your experience with the maintenance department at Regal Kia! We're pleased to hear that our team provided quick and attentive service. We appreciate your feedback and look forward to serving you again in the future!

April 02, 2025

Very nice Cinder was nice and her communication was very well . She contacted me a few times to let me know what was being said More

by diymond.smith
Recommend Dealer
Yes
Employees Worked With
Cinder
Apr 03, 2025 -

Regal Kia Lakeland responded

We're glad to hear that Cinder's communication made your experience with Regal Kia a positive one. Thank you for sharing your feedback!

March 30, 2025

I recently visited to have my tire checked due to an air leak. Jonathan, my service rep, was great—professional, courteous, and very helpful. The wait was a little longer than expected, but they didn’t More

by Kulotya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Regal Kia Lakeland responded

Kulotya, thank you for sharing your experience with us. I'm glad to hear Jonathan provided excellent service and was accommodating during your return visit. We apologize for the initial oversight and appreciate your patience as we resolved the issue. If there's anything else you'd like to discuss, feel free to reach out anytime! Santos Rivera - Service Lane Manager - 863) 808-1213

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March 29, 2025

Jorge Benitez really did me a great service. After the overall inspection that the mechanic did for me - he had found a couple of things that my 2021 KIA Soul was due. It was a tidy little bit o More

by sissyjo3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Regal Kia Lakeland responded

We're delighted to hear that Jorge went above and beyond for you at Regal Kia! It's fantastic when our team can find ways to save customers money while providing excellent service. Thank you for sharing your experience with us, and we hope you're enjoying your 2021 KIA Soul!

March 29, 2025

Jonathan Benitez was very professional and friendly in the performance of his job. He took my vehicle to the shop as soon as I arrived, and he returned it to me in a timely manner. More

by ALGUERR1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Regal Kia Lakeland responded

We're delighted to hear that Jonathan provided you with such professional and friendly service at Regal Kia. Thank you for sharing your experience!

March 28, 2025

Jonathan got our Kia in the shop early as I was there 30 minutes before my appointment. The work was done well, recomendations explained and I was back on the road well satisfied with the experience. More

by DAWNDELO360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Regal Kia Lakeland responded

We're delighted to hear that Jonathan and the Regal Kia team provided you with a smooth and satisfying experience. It's great to know everything was handled efficiently, allowing you to get back on the road quickly. Thank you for sharing your positive feedback!

March 27, 2025

Always professional, accurate, timely and willing to advise on the best solutions for our vehicle. More

by ssmm68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Regal Kia Lakeland responded

We truly appreciate your support—thank you! - Regal Kia

March 27, 2025

Everyone was very process and helpful I appreciate all of the service professionals. Highly recommend you guys. More

by DAMB0309
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Regal Kia Lakeland responded

Thank you for the high recommendation! We're delighted to hear that our team at Regal Kia provided helpful and professional service. We appreciate your support and look forward to serving you again in the future!

March 27, 2025

Buen servicio Muy buen servicio, con los ojos cerrados los recomiendo como Dealer Muy buen trabajo More

by Bricenojose23
Recommend Dealer
Yes
Employees Worked With
Gibran
Mar 28, 2025 -

Regal Kia Lakeland responded

¡Muchas gracias! ¡Esperamos verte pronto! - Regal Kia

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