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Regal Kia Lakeland
Lakeland, FL
4,603 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 4,603 reviews
November 19, 2024
I had to wait a little bit longer for my car, but it was great service great service More
by sassygirl406
Verified CustomerEmployees Worked With
November 18, 2024
I feel like my concerns were not take seriously. I felt very dismissed. The manager made a statement that he said was a joke but I didn’t think it was funny. My time didn’t seem to matter. I still h I felt very dismissed. The manager made a statement that he said was a joke but I didn’t think it was funny. My time didn’t seem to matter. I still have a broken front grill that I thought could be fixed and not necessarily be replaced. I’ve been told several times that I didn’t buy a new car and that every little thing could not be fixed. I was not asking for that and I am well aware of the fact I purchased previously owned. The salesman always says he can only do what his manager okayed. This is financed for far longer than I wanted so I don’t want to ride around with obvious issues. I take responsibility for not taking a better look before buying. I’m used to buying new. This is only my second pre owned. My last couple of cars were purchased at Regal and has always been satisfied up until now. More
by suelint8241
Employees Worked With
November 17, 2024
Advisors at the desk need to be more alert when they see people waiting and concerned about people issues. people waiting and concerned about people issues. More
by arsalantariq02
November 15, 2024
Nice friendly Kind Nice friendly Kind Nice friendly Kind Nice friendly Kind honest honest honest Nice friendly Kind honest honest honest More
by yalonda.lane
Employees Worked With
November 15, 2024
Horrible, Horrible, Horrible. Nah, I was just kidding. Love the entire service dept team, the tech and parts dept too ! The Broski - Jeremiah, Justin, Misty, The cashier Auntie Nah, I was just kidding. Love the entire service dept team, the tech and parts dept too ! The Broski - Jeremiah, Justin, Misty, The cashier Auntie K, "RJ" - Jorge in Parts and so on... Definitely a repeat customer here. Dont change the staff. Everyone's amazing... sometime 😂 More
by FADHILAH.ZEIN
Employees Worked With
Other Employees :
Jorge Valle, Kimberly Sullo
November 15, 2024
Regal Kia has a variety of vehicles to choose from and they provide great service. they provide great service. More
by C_DRAGUSTINOVIS
November 13, 2024
The people here were very helpful and very knowledgeable! I been coming here for about 3 years . I been coming here for about 3 years . More
by diazmary
November 11, 2024
Appointment at 3 pm for oil change I asked they check awd system it’s making grinding noise My advisor cinder left and I never heard from person taking over. By 545 pm no car in sight. I inquired whe awd system it’s making grinding noise My advisor cinder left and I never heard from person taking over. By 545 pm no car in sight. I inquired where is it. They couldn’t find it. Turns out the only thing done at all was oil service it took 3 hours .The awd was not looked at nor was car washed . I’m really dissatisfied with the poor service and length of time to get through there. I’ve bought 3 vehicles from regal Kia since 21 and it’s always been same Slow. I’m thinking about trading in next year and I’m not sure it’s going to be regal this time I’m tired of the chaos and endless wait time for service. Not only that but then not to even address my concern about the awd nor clean car it’s become a joke . My buddy was also in with his car and sent off no car wash More
by mattrad471
Employees Worked With
Cinder?
November 10, 2024
I like comeing to this location because your nice friendly, helpful,respectful & always getting the job done friendly, helpful,respectful & always getting the job done More
by carlandquad
Employees Worked With
November 09, 2024
Loved buying the car here but my last service you didn't fill my washer fluid, wonder what else was missed fill my washer fluid, wonder what else was missed More
by ELLYSCHUREN
Employees Worked With
