Regal Chevrolet
Lakeland, FL
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 PM - 6:00 PM
Thursday 7:00 PM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 PM - 6:00 PM
Thursday 7:00 PM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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The visit at Regal was great. Amber was professional with that good hometown feeling. Will recommend my family and friends thank you thank you thank you Amber was professional with that good hometown feeling. Will recommend my family and friends thank you thank you thank you More
Beat car buying experience in a long time. Evan and Gaddiel were very accommodating of my car buying goals. The entire Regal staff I came in contact with was very nice, helpful, and profession Evan and Gaddiel were very accommodating of my car buying goals. The entire Regal staff I came in contact with was very nice, helpful, and professional. More
The associates that work there are very professional. They listen to the customer needs, the salesman are friendly. They get to know the customers. The establishment is very clean and inviting. They listen to the customer needs, the salesman are friendly. They get to know the customers. The establishment is very clean and inviting. More
We are pleased with our new purchase and Evan did everything he could to give us a good deal! everything he could to give us a good deal! More
Customer service was great from everyone we spoke to & we are very grateful for all the time they took to work things out with us. are very grateful for all the time they took to work things out with us. More
Evan was a phenomenal salesman & got us into a Blazer we absolutely love & checked all our boxes! We weren’t sure if we’d even get approved but Evan and Zaq (management) made it happen!! We will definitely absolutely love & checked all our boxes! We weren’t sure if we’d even get approved but Evan and Zaq (management) made it happen!! We will definitely be back for our next vehicle purchase! More
Great experience. Salesman and dealership were outstanding. Appreciated the courtesy and attention to detail. Thank you so much. Salesman and dealership were outstanding. Appreciated the courtesy and attention to detail. Thank you so much. More
Great service from the moment I walked in. Evan, Gaddiel, Zach, and everyone else that I came in contact with was very friendly and accommodating. I would definitely recommend this dealership. Evan, Gaddiel, Zach, and everyone else that I came in contact with was very friendly and accommodating. I would definitely recommend this dealership. More
Very polite and welcome everyone there was very nice and respectful and made sure everything was ok respectful and made sure everything was ok More
Aweful customer service after the sale. I purchased a $70,000 never washed or detailed, service stickers left on vehicle. Had purchased a Silverado late on a Tuesday night, so had to co I purchased a $70,000 never washed or detailed, service stickers left on vehicle. Had purchased a Silverado late on a Tuesday night, so had to come back Thursday to get all the key fobs and right tires put on the truck and washed & detailed. My sales person brought me to service and had me wait in the waiting room, and 4 hours later no one had communicated to me why things where taking so long. I never saw my sales person again. It was like once they have your money, they could care less. Finally I had to go to the service to try to find out the status of my truck, but I was never told who my service advisor was, and they didn't seem to know either, another 30 minutes later they told me they are still working on it. Finally after 5 hours & 45 minutes it was ready. I can understand things get busy, but atleast communicate with me. Give me a update on what is happening, and no one could do that til after about 4 hours and 30 minutes. Further more the truck was never washed & detailed, half peeled gummy stickers left on it. I will say, the people in service where friendly, one person, Nick did give me an apology, although it wasn't really his fault, so thats why I don't give 0 or 1 star, so atleast one person seemed to care. I've purchased 2 vehicles at Stingray Chev, and another 2 at Kelly Buick GMC in the same area, with all those dealerships, the sales person would introduce me to my service advisor, check up on things to see how things where going maybe go over a few things about the new vehicle, ask if I had any question, making sure the customer is satisfied, none of that was done here. Makes me wish I would have gone back to those to Kelley GMC or Stingray Chev, and not Regal. I would think, purchasing a 70,000 vehicle I would just get better communication and service. I thought maybe they would top of the fuel tank during this service appointment but they didn't even do that. I understand people make mistakes, and I'm willing to extend grace if people apologize and try to make it right, but none of that has happened here, still now 2 weeks later haven't heard from my salesman no apologies, no willingness to make it right, which shows they really don't care. More