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Regal Acura - Service Center

Lakeland, FL

4.4
664 Reviews

664 Reviews of Regal Acura - Service Center

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November 04, 2021

My service person was nice but the dealership didn’t have good communication with Acura. My car was in the shop for 2 weeks. I had no idea the word would take so long. I probably not get another Acura becaus More

by mdelpha
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Megan Barnes
Nov 04, 2021 -

Regal Acura responded

Good morning! We would love the opportunity to look deeper into what transpired on your visit to the dealership, but, unfortunately we can not access your records with the information provided. Could you please email me with either the last 6 of your vin # or your contact information so that we can pull up your service history on your vehicle. You can reach me either at (863)577-3205 or kelli.w@regallakeland.com. I look forward to hearing from you soon! Kelli Woodside

November 04, 2021

Rob Young is always very friendly and professional. Regarding the waiting room, you could re-install the popcorn machine for those waiting 2-3 hours for their car. Covid does not affect foods. More

by SERGEST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Young
Nov 08, 2021 -

Regal Acura responded

Thank you for the comments and suggestions! We will be sure to pass them along to management.

November 03, 2021

Megan Barnes was very friendly and professional..waiting room was clean and comfortable..i was in and out in no time..i will come again GREAT JOB!!! More

by MNWLKR91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan Barnes
Nov 03, 2021 -

Regal Acura responded

Thanks, See ya next time!

November 01, 2021

I couldn’t be more pleased with the service I received. Jessica was able to fit me in even though I came in without an appointment. It was extremely busy, but she made me feel important despite how busy it More

by Gigi Phillips
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron, Jessica Torres
Nov 03, 2021 -

Regal Acura responded

Gigi, thank you for choosing Regal for your service visit. We hope to see you again :)

October 31, 2021

Everything done on time. I like their activity and behavior.it was excellent.good luck More

by mohammadsikder31@g
Customer Service
Recommend Dealer
Yes
Employees Worked With
Megan Barnes
Nov 01, 2021 -

Regal Acura responded

Thank you Mohammad!

October 28, 2021

I was very pleased with the service i received. They were very polite and professional! More

by ALVBRKS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2021 -

Regal Acura responded

Thank you for choosing Regal for your vehicle's service needs!

Nov 02, 2021 -

ALVBRKS1 responded

Alvbrks1@gmail.com is our email address

Nov 02, 2021 -

ALVBRKS1 responded

You do have our email address

October 27, 2021

Service staff is kind however, the techs appear to be incompetent. There’s been a lot of back and forth due to their lack of attention to detail. More

by evelynsepulveda92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jessica Torres, Megan Barnes
Oct 29, 2021 -

Regal Acura responded

Evelyn, The vehicle you purchased from Carvana was sold to you with water damage and multiple other issues that were exasperated by another shops "repairs". Our staff has been working diligently to diagnose and repair the damage that has been done.

October 27, 2021

Attendants provided quick assistance. Great coffee. Employees are cheerful and seem to enjoy themselves. Car was washed and vacuumed. More

by huntts03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Young
Nov 01, 2021 -

Regal Acura responded

Thank you for choosing Regal for your vehicle's service needs!

October 21, 2021

I like being able to wait for my vehicle. You have a comfortable waiting area. More

by MWELSH2569
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2021 -

Regal Acura responded

Thank you!

October 20, 2021

Very happy with the service that I received at the regal service center than you More

by KITTY1624
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan Barnes
Oct 25, 2021 -

Regal Acura responded

Thank you

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