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Regal Acura - Service Center

Lakeland, FL

4.4
664 Reviews

664 Reviews of Regal Acura - Service Center

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July 26, 2023

Working with Ray Taylor leaves no question that service requested is service delivered. He's reliable! More

by Larry Cook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2023 -

Regal Acura responded

Thank you!

July 25, 2023

Service system worked well from online booking through timely service including explanation of vehicle status. More

by pmeadows1982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Smith
Jul 26, 2023 -

Regal Acura responded

Thank you!

July 22, 2023

Very professional and prompt Provided quality service to accommodate the current needs of my vehicle. More

by chphoto63
Recommend Dealer
Yes
Employees Worked With
Austin
Jul 26, 2023 -

Regal Acura responded

Thanks so much for sharing your experience with us.

July 21, 2023

Helpful, diligent, values customers, the process is quick if you make an apointment, the customer never waste time More

by jmdt_pr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Exum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Huckabee
Jul 26, 2023 -

Regal Acura responded

Thank you so much for taking the time to leave us feedback.

July 20, 2023

Jessica provided a excellent service visit and service was completed in a timely and professional manner More

by manny76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Jul 26, 2023 -

Regal Acura responded

It’s our pleasure to provide the best possible service to our customers, and we’re glad that this commitment was reflected in your visit.

July 20, 2023

Service has improved greatly from past years. Thanks for your service and I appreciate the courtesy ride service. More

by randolphmichelle67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2023 -

Regal Acura responded

I’m happy to hear that our team provided you with excellent service.

July 18, 2023

Regal Service Department was very inconsiderate of my time they did not inform me ahead of time there's a 5 hour wait nor offer me a loaner car or shuttle ride. I was there 12:20pm - 5:45pm. Routine Se More

by velouslight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Megan Barnes, Levi Dillard, Alondra Sandoval
Jul 20, 2023 -

Regal Acura responded

Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We will use the feedback to make us better and to ensure this doesn’t happen again.

July 17, 2023

Quick response and any questions and best customer service employees. The associates they do anything to make you happy thanks More

by n0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skinny guy
Jul 26, 2023 -

Regal Acura responded

We’re so happy to hear you had a great experience.

July 15, 2023

Great Service! Staff is friendly. How ever I'm still not happy with my 2018 Acura MDX. The tramission has given me problems since I've had it going on 2 years now. More

by Stac....
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alondra Sandoval
Jul 26, 2023 -

Regal Acura responded

We're sorry to hear your car is not what you expected.

July 15, 2023

I like the way employees treat people they are very polite and explain you all details More

by Ecansshadow03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Torres
Jul 26, 2023 -

Regal Acura responded

Thank you. We strive to be the best we can be every day.

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