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Regal Acura - Service Center

Name: Regal Acura - Service Center
Address: 2615 Lakeland Hills Blvd, Lakeland, FL, 33805, US
Telephone: (863) 271-7766
Rating: 4.4

2615 Lakeland Hills Blvd, Lakeland, Florida 33805 Directions

Service: (863) 271-7766

Parts: (863) 271-7766

Lakeland, FL

4.4

664 Reviews

Call Service Center (863) 260-7476

4.4

664 Reviews

Write a review

This rating includes all service center reviews, with more weight given to recent reviews.

Service Price Transparency

Workmanship

Service Time

Service Communication

664 Reviews of Regal Acura - Service Center

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March 02, 2024

SERVICE VISIT

Had a basic oil change appt scheduled for 8:30. It took more than 2.5 hours for the service to be completed. Thats way too long. It took more than 2.5 hours for the service to be completed. Thats way too long. More

by sdlittle96

Verified Customer

Recommend Dealer

Yes

Employees Worked With

Austin Smith, Austin Smith

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Mar 05, 2024 -

Regal Acura responded

We're sorry to hear that your wait was longer than expected. We understand how valuable your time is and we apologize for any inconvenience.

February 15, 2024

SERVICE VISIT

It was a quick process. And when I changed my mind on the color of the vehicle, it was no problem. And when I changed my mind on the color of the vehicle, it was no problem. More

by PBALL70

Verified Customer

Recommend Dealer

Yes

Employees Worked With

Troy Carter

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Feb 19, 2024 -

Regal Acura responded

Thank you so much for taking the time to review us.

February 11, 2024

SERVICE VISIT

Very good. Not pushy. Friendly and the mechanics are competent Happy to oblige thank you! Not pushy. Friendly and the mechanics are competent Happy to oblige thank you! More

by Richard D

Verified Customer

Recommend Dealer

Yes

Employees Worked With

Megan Barnes, Megan Barnes

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Feb 13, 2024 -

Regal Acura responded

Thank you so much for taking the time to provide feedback.

February 11, 2024

SERVICE VISIT

No pressure. This is my third car that I have leased and Troy has been my sales person each time. Could buy closer to home but I like the way the people at regal This is my third car that I have leased and Troy has been my sales person each time. Could buy closer to home but I like the way the people at regal treat you. More

by penncarol4

Verified Customer

Recommend Dealer

Yes

Employees Worked With

Troy Carter

Report | Print

Feb 13, 2024 -

Regal Acura responded

We are thrilled that you enjoyed your experience!

February 11, 2024

SERVICE VISIT

Frustrating experience all around. So many calls and texts from the dealer and insurance company. Regretting buying my Acura from Regal at this point I would expect a much easier exper So many calls and texts from the dealer and insurance company. Regretting buying my Acura from Regal at this point I would expect a much easier experience with a luxury brand. More

by themidge28

Verified Customer

Recommend Dealer

Employees Worked With

Shalymov Isaac

2.0

Other Employees : Shalymov Isaac

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Feb 19, 2024 -

Regal Acura responded

Thank you for posting a review and we’re sorry to hear that your experience was not up to standard. Please feel free to call 863-333-4686 with any further comments or concerns you wish to share.

February 10, 2024

SERVICE VISIT

Good Good clean and friendly Good clean and friendly and nice place to go to take you service on you vehicles nice place to go to take you service on you vehicles More

by Justin4135

Verified Customer

Recommend Dealer

Yes

Employees Worked With

Megan Barnes, Megan Barnes

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Feb 10, 2024 -

Justin4135 responded

Nice place to go good service and prices

Feb 13, 2024 -

Regal Acura responded

Thank you!

February 10, 2024

SERVICE VISIT

I'm always kept informed and that's important. The customer service is always welcoming and friendly and professional. It's also nice while you want you can get free coffee ??? The customer service is always welcoming and friendly and professional. It's also nice while you want you can get free coffee ??? More

by sharon.elshabazz

Verified Customer

Recommend Dealer

Yes

Employees Worked With

Wilson

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Feb 13, 2024 -

Regal Acura responded

Thanks so much for sharing your feedback about our service.

February 10, 2024

SERVICE VISIT

Wilson my service advisor was very helpful and provided great service. He addressed all my questions and concerns in a professional manner. great service. He addressed all my questions and concerns in a professional manner. More

by mtmbran

Verified Customer

Recommend Dealer

Yes

Employees Worked With

Wilson

Report | Print

Feb 13, 2024 -

Regal Acura responded

Thanks for the 5-star review.

February 07, 2024

SERVICE VISIT

My original advisor was not there and I had what I needed done and already priced out... then I got a new kid and they re assess the vehicle and for a little shake went from 500$ fix to 7300$ fix done and already priced out... then I got a new kid and they re assess the vehicle and for a little shake went from 500$ fix to 7300$ fix More

by ANISHALARSEN

Verified Customer

Recommend Dealer

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February 06, 2024

SERVICE VISIT

helpful and efficient responded to questions and was sensitive to my time constraints will work with him again sensitive to my time constraints will work with him again More

by RACA001

Verified Customer

Recommend Dealer

Yes

Employees Worked With

Shalymov Isaac

5.0

Other Employees : Shalymov Isaac

Report | Print

Feb 07, 2024 -

Regal Acura responded

Thank you for trusting Regal Honda with your service needs.

Regal Acura - Service Center

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664 Reviews of Regal Acura - Service Center

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