Red McCombs Hyundai Northwest - Service Center
San Antonio, TX
556 Reviews of Red McCombs Hyundai Northwest - Service Center
The people in reception very well but not the people that solve the problems we travel from eagle pass (145miles) inn order to solve the problem … solve the problems we travel from eagle pass (145miles) inn order to solve the problem … More
Good service, efficient, and professional. Look forward to using them in the future for our services for our 2023 Elantra. Look forward to using them in the future for our services for our 2023 Elantra. More
Great service experience. Everyone is so helpful and pleasant. So glad we use them for our service needs. Everyone is so helpful and pleasant. So glad we use them for our service needs. More
Great communication and time management skills. I did not have an appointment and they were able to get my oil change in a couple of hours I did not have an appointment and they were able to get my oil change in a couple of hours More
It was very good always my go to dealership I got to if I need anything my my car need anything my my car More
Overall pleased with the experience but there are some opportunities for improvement. When I went into the trailer I wasn’t acknowledged by anyone for 5-10 min. However Ernest did provide excellent cus opportunities for improvement. When I went into the trailer I wasn’t acknowledged by anyone for 5-10 min. However Ernest did provide excellent customer service once he was able to get to me. Same thing when I went to pick up my car. I was in the wrong trailer for at least 10 min before anyone acknowledged me or informed me I was in the wrong place. Dirt was tracked onto my floor mats and driver door. This should have been protected or at least cleaned. Car exterior was clean when I dropped it off but it had dried mud on the exterior when I picked it up. I understand the dealership is being revamped but I don’t think good service includes getting your car back dirtier than when you dropped it off. I’m not super mad about these things but If the techs can’t AT LEAST keep the interior of my new car clean, I will take it to a different dealership. More
They got an appointment for me very quickly for a recall issue. The work was done very promptly. Appreciate the hard work. issue. The work was done very promptly. Appreciate the hard work. More