Red McCombs Hyundai Northwest - Service Center

Service personnel seem to busy to keep customers informed of potential delays and problems got car back after 3 hours with no work done on it of potential delays and problems got car back after 3 hours with no work done on it More

Got appointment fast and oil change service provided as planned Discount was applied when I provided my bill redone . Got help Help with billing area planned Discount was applied when I provided my bill redone . Got help Help with billing area More

Rip off. Next time going somewhere else for oil change and you were suppose to call me. I spoke to the General manager and he called me after the outrageous c Next time going somewhere else for oil change and you were suppose to call me. I spoke to the General manager and he called me after the outrageous charges when I took my car in to have the security system changed and was told I had multiple issues and was charged $2400.00 !!! That’s xx. I’m a senior citizen and got screwed More

Went the extra mile to get my car work done under warranty, even going back and doing rework. Excellent service warranty, even going back and doing rework. Excellent service More

The problem was analyzed, recognized and fixed in a very efficient manner. Eddie was very helpful and kept us informed every step of the way. efficient manner. Eddie was very helpful and kept us informed every step of the way. More

Great customer service! Clean, comfortable service lounge! Ease of scheduling maintenance online or by phone. Clean, comfortable service lounge! Ease of scheduling maintenance online or by phone. More

Staff is always very friendly and professional and get the job done! Gilbert has been very helpful. the job done! Gilbert has been very helpful. More

Amazing service, the front desk staff had an answer to every question and the service was done in a timely manner. every question and the service was done in a timely manner. More

Eddie and the service team always have great customer service and treat customers with professionalism and care. service and treat customers with professionalism and care. More

The reason why I would not recommend is because on my first appointment a week prior, the computers were down no one bothered to call me prior to my appointment. I showed up to my appointment only to fin first appointment a week prior, the computers were down no one bothered to call me prior to my appointment. I showed up to my appointment only to find out they can't work on my car. Secondly, when rescheduling the appointment I was told my car would need to be kept for several days because they would not be able to work on it right away. It was for a recall. The anti theft update. What is the point of an appointment if they can't work on my car for several days? The service department is just a mess. The day of the rescheduled appointment turns out it would be done later that day. Completely different information. Then when my car was completed the employee who brought my car handed me keys that were not mine. She left my car keys in the ignition and handed me a random key fob. Luckily I noticed before driving away. The employee had no idea she did that. Lastly, the sticker that was put on the passenger and driver's windows does the anti theft update was put on sloppy its very crooked. There was no effort to even attempt to try to put on straight. Both stickers on each side are somewhat of an eyesore. Just loopy work and lack of professionalism. More